LUFUNO MAMPHAGA

• 061******* • ads260@r.postjobfree.com

Objective

I am a goal oriented administrative professional with 4 years relevant experience. I believe in having a broader impact rather than just delivering results. I am a highly organized, driven and motivated to help organizations thrive. Skilled in prioritizing and completing skills independently with the ability to work well in teams.

Skills

Project Management

Problem Solving

Office administration

Written and Verbal Communication Skills

Conflict Resolution

Microsoft Office (excel, word, outlook, etc.)

Data Capturing

Always ready for new challenges

Effective, efficient and able to manage time

Industries

Credit bureau

Pharmaceutical

Warehouse

Government

Experience

Oct 2021- Present

Customer Operations Support • TransUnion

Handling inbound customer support calls.

Assisting consumers with credit report related queries.

Adhere to established processes and procedures when responding to support phone calls.

Produce relevant documentation related to daily performance and weekly stats.

Manage calls regarding unresolved online access/ credit report issues by working hand in hand with the Consumer Relations department as well as the Universal agents (supervisors).

Maintaining a solid understanding of US credit/financial principles along with the knowledge of their criminal justice system/ criminal background report and their rental housing systems.

Works with QA and team leaders to ensure best work product is delivered to the T&E (tenant & employment) customers and consumers, through coaching and based on feedback. Jan 2021– Oct 2021

Intern • National Department of Transport

Organized schedules, answered phones and scheduled meetings for the director of Road Safety department.

Prepared regular reports, memos and letters using spreadsheets, word processing and database software.

Assisted with all coordination efforts and administrative tasks of campaigns in the department.

Took messages and handled confidential client information when filing and scanning important documents.

Assisted with different road safety projects such as the Easter Road Safety campaign. Nov 2017– Mar 2019

Administration Receiving Clerk • Adcock Ingram

Placing, tracking, and receiving orders in the data system, Microsoft Word and Excel

Manage incoming emails and calls to resolve customer queries by clarifying issues, researching and explaining answers and alternative solutions, implementing solutions and escalating unresolved queries

Maintain client and account records by updating account information accurately and timeously

Assist in annual warehouse inventory management

Perform monthly KPI performance reporting on slow/non-moving inventory

Education

Btech Degree: Transport management (University of Johannesburg) National Diploma: Transport management (University of Johannesburg) National Senior Certificate: Matric (Die Adelaar Secondary School)

References

Name: Tshedza Ramavhale

Position: Team Leader/ Manager

Company: TransUnion

Contact details: 076*******

Name: Stephinah Segalagala

Position: Assistant Director

Company: Department of Transport

Contact details: 082*******

Name: Shane Pillay

Position: Warehouse manager

Company: Adcock Ingram

Contact details: 083*******

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