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Customer Service Representative

Cebu City, Philippines
20k above
October 19, 2022

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Michael Banico

095******** / San Juan Molo, Iloilo City 5000

Career Objective

Attentive, smart working and diligent customer service specialist trained in conflict resolution aiming to leverage interpersonal and communicative skills to build customer loyalty and satisfaction for the company.

Work Experience

Inspiro (Formerly SPI Global): November 2010 – August 16, 2012

Customer Service Representative

Philippine Airline CSR for Domestic and International flights

Mabuhay Miles CSR (for VIP passengers) in Domestic and 1800 Hotline for the U.S.

Handles customers concerns about booking reservations, rebooking and ticketing over the phone.

Convention of the Philippine Baptist Churches: July 2017 – May 2022

Weekend Pastor

Amparo Baptist Church – 2017

Manacabac Baptist Church – 2018

Villa Hermosa Evangelical Church – 2019

Guimbal Evangelical Church – 2020-2022


Associate in Cruiseship Management, John B. Lacson Maritime University, M.H. Del Pilar Street, Molo, Iloilo City 5000, April 2007

Bachelor of Theology, Central Philippine University, Lopez Jaena Street, Jaro Iloilo City 5000

July 2022

Graduated Cum Laude

Dear Sir/Madam,

My name is Michael Banico, I wrote this email to apply on the vacant positions that you have in your company which suit my qualifications.

As an associate of a Cruiseship Management and a graduate of a degree in Theology, I am specialized in working with different people. I have worked as a customer service representative which trained me to work under pressure and in a fast-paced environment. I have come to also develop discipline, better time management, resilience, and humility from my past experiences. But irrespective of my education and experience I am willing to do any job which is required of me in a position that you will be offering me.

Please find my resume attached to this email, and please let me know if there are any available job vacancies.

I hope you help me in this regard. Thank you.


Michael A. Banico


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