Medical Assistant Front Desk
Resume:
Omotayo I Obileye
ads24m@r.postjobfree.com
EHR SKILLS: EPIC, CERNER
●Epic Care Go Live Support Expert
●Experience in Epic Care Ambulatory, Inpatient, Grand Central, ClinDoc, CPOE, Cadence and ASAP ● Experience in Technical Dress Rehearsal (TDR) • Updating User records, Unlocking.
•Manage tickets in queue and resolve IT incident and Service requests in all areas.
•Maintaining ITIL based helpdesk.
EPIC: ASAP, Cadence, Prelude, ClinDoc, and CPOE / Orders, OpTime, Ambulatory
EXPERIENCE
•Trained front desk on how to schedule/Patient appointments and follow up.
•Assisted Nurses and Physician on how to use epic system, placing medication orders.
•Trained nurses on how to use scanner on Base.
•Trained physicians on how to take notes and expand using smart text, smart links, smart list.
•Trained the providers on how to write a new note, note writer, and insert smart text, smart links, smart list and smart phrase during and after the patient visit.
•Provided elbow to elbow support to physicians, Nurses and physician.
•Provided Go live support for inpatient application for providers and nurses.
•Supported nurses on maintaining list of assigned patients.
Cody Regional Health, Cody WA-CLINDOC/ORDERS 10/2022
•Administered support for nurses, clinical support end-users on Epic applications.
•Assisted Physicians on creating smart phrases, smart Lists and setting up preference lists
•Assisted Physicians on In basket, Order sets, and general workflow
•Escalate issues to the Command Centre as the need arises
•Helped the Physicians on how to document using the admission, transfer and rounding navigator
•Participated in Epic Go-Live Inpatient implementation for Physicians, and Nurses.
•Supported the nurses on how to document blood administration in the doc flow sheets
•Troubleshot problems or questions from users including In basket issues and provided support.
Trinity Health, Columbus OH-CLINDOC/ORDERS 10/2021
•Administered support for nurses, clinical support end-users on Epic applications.
•Assisted Physicians on creating smart phrases, smart Lists and setting up preference lists
•Assisted Physicians on In basket, Order sets, and general workflow
•Escalate issues to the Command Centre as the need arises
•Helped the Physicians on how to document using the admission, transfer and rounding navigator
•Participated in Epic Go-Live Inpatient implementation for Physicians, and Nurses.
•Supported the nurses on how to document blood administration in the doc flow sheets
•Troubleshot problems or questions from users including In basket issues and provided support.
Providence Santa Rosa Memorial Hospital-CLINDOC/ORDERS 09/2021
•Administered support for nurses, clinical support end-users on Epic applications.
•Assisted Physicians on creating smart phrases, smart Lists and setting up preference lists
•Assisted Physicians on In basket, Order sets, and general workflow
•Escalate issues to the Command Centre as the need arises
•Helped the Physicians on how to document using the admission, transfer and rounding navigator
•Participated in Epic Go-Live Inpatient implementation for Physicians, and Nurses.
•Provided direct analytical EPIC floor support to physicians, nurses, and staff during go-live.
Provided direct support to the staffs during go-live project in different phases and collect sufficient data to provide analyses for a broad array of issues across disciplines and functional areas.
•Provided support to end users at NICU unit
•Supported the nurses on how to document blood administration in the doc flow sheets
•Troubleshot problems or questions from users including In basket issues and provided support.
ProHealth, New Hyde Park, NY ---ORDERS/AMBULATORY08/2021
•Administered support for nurses, clinical support end-users on Epic applications.
•Assisted Physicians on creating smart phrases, smart Lists and setting up preference lists
•Assisted Physicians on In basket, Order sets, and general workflow
•Escalate issues to the Command Centre as the need arises
•Helped the Physicians on how to document using the admission, transfer and rounding navigator
•Participated in Epic Go-Live Inpatient implementation for Physicians, and Nurses.
•Provided direct analytical EPIC floor support to physicians, nurses, and staff during go-live.
•Provided direct support to the staffs during go-live project in different phases and collect sufficient data to provide analyses for a broad array of issues across disciplines and functional areas.
•Provided support to end users at NICU unit
•Supported the nurses on how to document blood administration in the doc flow sheets
•Troubleshot problems or questions from users including In basket issues and provided support.
Providence St Jude Medical Center, Fullerton, CA- CLINDOC/ORDERS 05/2021
•Administered support for nurses, clinical support end-users on Epic applications.
•Assisted Physicians on creating smart phrases, smart Lists and setting up preference lists
•Assisted Physicians on In basket, Order sets, and general workflow
•Escalate issues to the Command Centre as the need arises
•Helped the Physicians on how to document using the admission, transfer and rounding navigator
•Participated in Epic Go-Live Inpatient implementation for Physicians, and Nurses.
•Provided direct analytical EPIC floor support to physicians, nurses, and staff during go-live.
•Provided direct support to the staffs during go-live project in different phases and collect sufficient data to provide analyses for a broad array of issues across disciplines and functional areas.
•Provided support to end users at NICU unit
•Supported the nurses on how to document blood administration in the doc flow sheets
•Troubleshot problems or questions from users including In basket issues and provided support.
Advocate Aurora, IL–AMBULATORY/CADENCE 12/2020
•Assisted physicians with their medication reconciliation.
•Assisted in Training on Hyperspace functionality.
•Assisted Medical Assistant and Nurses in viewing their schedule, review patient's chart, placing orders, charting tools and responding to messages in their In-basket.
•Assisted on issue resolution such as adding more activities to their Navigator and sending ticket to the commander center.
Assisted on one-on-one training for MA that needed more training.
•Assisted Physicians on how to document encounter, managed their In-basket, orders, preference list, and efficient uses of Smart sets.
•Assisted Clinician on how to navigate hyperspace flow sheet in different departments.
•Supported physicians in doing their documentation brief op and op note on hyperspace.
•Supported the clinical staff and Physicians with their In-basket issues how to navigate their care compass.
New York Presbyterian Hospital,NY, NY-ASAP 02/2020
•Provided End-user support on how to navigate through the in basket.
•Provided support to Nurse on how document for trauma and code.
•Provided support to Nurses on how to document on the flow sheet.
•Provided support to Physicians on how to place orders using the Order set.
•Provided support to physicians on how to write their progress notes using the Note writer.
•Trained physicians on how to create their own preference list.
•Walked ED Nurses through on how to document using the ED Narrator.
Ocean Medical Centre Ocean City NJ-CLINDOC 10/2019
•Administered support for nurses, clinical support end-users on Epic applications.
•Assisted Physicians on creating smart phrases, smart Lists and setting up preference lists
•Assisted Physicians on In basket, Order sets, and general workflow
•Escalate issues to the Command Centre as the need arises
•Helped the Physicians on how to document using the admission, transfer and rounding navigator
•Participated in Epic Go-Live Inpatient implementation for Physicians, and Nurses.
•Provided direct analytical EPIC floor support to physicians, nurses, and staff during go-live.
•Provided direct support to the staffs during go-live project in different phases and collect sufficient data to provide analyses for a broad array of issues across disciplines and functional areas.
•Provided support to end users at NICU unit
•Supported the nurses on how to document blood administration in the doc flow sheets
•Troubleshot problems or questions from users including In basket issues and provided support.
NYU Langonne, ny-CLINDOC 09/2019
•Administered support for nurses, clinical support end-users on Epic applications.
•Assisted Physicians on creating smart phrases, smart Lists and setting up preference lists
•Assisted Physicians on In basket, Order sets, and general workflow
•Escalate issues to the Command Centre as the need arises
•Helped the Physicians on how to document using the admission, transfer and rounding navigator
•Participated in Epic Go-Live Inpatient implementation for Physicians, and Nurses.
•Provided direct analytical EPIC floor support to physicians, nurses, and staff during go-live.
•Provided direct support to the staffs during go-live project in different phases and collect sufficient data to provide analyses for a broad array of issues across disciplines and functional areas.
•Provided support to end users at NICU unit
•Supported the nurses on how to document blood administration in the doc flow sheets
•Troubleshot problems or questions from users including In basket issues and provided support.
WellspanHospital,Philadelphia,PACADENCE/AMB 06/2019
Assisted physicians with their medication reconciliation.
•Assisted in Training on Hyperspace functionality.
•Assisted Medical Assistant and Nurses in viewing their schedule, review patient's chart, placing orders, charting tools and responding to messages in their In-basket.
•Assisted on issue resolution such as adding more activities to their Navigator and sending ticket to the commander center.
•Assisted on one-on-one training for MA that needed more training.
•Assisted Physicians on how to document encounter, managed their In-basket, orders, preference list, and efficient uses of Smart sets.
•Assisted Clinician on how to navigate hyperspace flow sheet in different departments.
•Supported physicians in doing their documentation brief op and op note on hyperspace.
•Supported the clinical staff and Physicians with their In-basket issues how to navigate their care compass.
Hackensack UMC, -ASAP 05/2019
•Provided End-user support on how to navigate through the in basket.
•Provided support to Nurse on how document for trauma and code.
•Provided support to Nurses on how to document on the flow sheet.
•Provided support to Physicians on how to place orders using the Order set.
•Provided support to physicians on how to write their progress notes using the Note writer.
•Trained physicians on how to create their own preference list.
•Walked ED Nurses through on how to document using the ED Narrator.
NYCHH, Brooklyn, NY- CLINDOC/ORDERS 11/2018
•Administered support for nurses, clinical support end-users on Epic applications.
•Assisted Physicians on creating smart phrases, smart Lists and setting up preference lists
•Assisted Physicians on In basket, Order sets, and general workflow
•Escalate issues to the Command Centre as the need arises
•Helped the Physicians on how to document using the admission, transfer and rounding navigator
•Participated in Epic Go-Live Inpatient implementation for Physicians, and Nurses.
•Provided direct analytical EPIC floor support to physicians, nurses, and staff during go-live.
•Provided direct support to the staffs during go-live project in different phases and collect sufficient data to provide analyses for a broad array of issues across disciplines and functional areas.
•Provided support to end users at NICU unit
•Supported the nurses on how to document blood administration in the doc flow sheets
•Troubleshot problems or questions from users including In basket issues and provided support.
EpicCare AMBULATORYConsultant Christus Saint Vincent Santa Fe, NM
09/2018
•Assisted physicians with their medication reconciliation.
•Assisted in Training on Hyperspace functionality.
•Assisted Medical Assistant and Nurses in viewing their schedule, review patient's chart, placing orders, charting tools and responding to messages in their In-basket.
Assisted on issue resolution such as adding more activities to their Navigator and sending ticket to the commander center.
•Assisted on one-on-one training for MA that needed more training.
•Assisted Physicians on how to document encounter, managed their In-basket, orders, preference list, and efficient uses of Smart sets.
•Assisted Clinician on how to navigate hyperspace flow sheet in different departments.
•Supported physicians in doing their documentation brief op and op note on hyperspace.
•Supported the clinical staff and Physicians with their In-basket issues how to navigate their care compass.
EPIC ASAP/ CPOE Consultant BJC Health, St. Louis, MO
05/2018 – 07/2018
•Provided End-user support on how to navigate through the in basket.
•Provided support to Nurse on how document for trauma and code.
•Provided support to Nurses on how to document on the flow sheet.
•Provided support to Physicians on how to place orders using the Order set.
•Provided support to physicians on how to write their progress notes using the Note writer.
•Trained physicians on how to create their own preference list.
•Walked ED Nurses through on how to document using the ED Narrator.
EPIC CLINDOC /ORDERS
Mayo Clinic, Rochester, MN
4/2018
•Assisted in Training on Hyperspace functionality.
•Assisted Medical Assistant and Nurses in viewing their schedule, review patient's chart, placing orders, charting tools and responding to messages in their In-basket.
•Assisted on issue resolution such as adding more activities to their Navigator and sending ticket to the commander center.
•Assisted Physicians on how to document encounter, managed their In-basket, orders, preference list, and efficient uses of Smart sets.
•Assisted physicians with their medication reconciliation.
•Support Clinician on how to navigate hyperspace flow sheet in different departments.
•Support the clinical staff and Physicians with their In-basket issues.
•Supported physicians in doing their documentation brief op and op note on hyperspace.
EDUCATION:
Keller Graduate School of Management
Master’s In business administration (MBA)
East – West University
B.Sc Behavioral and Social Science
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