Customer Service Training Manager

Lidia McKinzie

**-** **** ******, #** Phone: 347-***-****

Flushing, NY 11372 Email: *******@***.***

Manager

OPERATIONS BUSINESS DEVELOPMENT STAFF TRAINING

Highly accomplished management professional with significant experience in retail store and food operations management. Expertise in employee training and management; revenue generation strategies; inventory management and reconciliation; budget management and cost control; customer development and retention; and sales leadership. Forward thinking leader with aptitude for driving business growth through efficient operations and building and retaining valued clientele. Excellent communication and interpersonal skills.

Areas Of Expertise

Store Management

Strategic Planning

Employee Training

Budgeting, Cost Control

Business Development

Inventory Management

Business Administration

Vendor Management

Food/Restaurant Operations

Customer Service

Sales Management

Employee Motivation

Professional Qualifications

Exceptional organizational, leadership and motivational skills

Extensive experience delivering and maintaining quality customer service

Adept at creating inviting atmosphere and cultivating long term business relationships

Management of daily operations, scheduling, inventory, purchasing and employee management

Adept at identifying, recruiting, training, nurturing, and mentoring champion professionals through leadership by example and establishing high standards for accountability, teamwork, and integrity

Professional Experience

BRIAD WENCO, Brooklyn, NY 11/2014- Present

General Manager / Training Manager

Managed a team of eight managers and a crew of 42 employees; instrumental in successfully opening the first IA store for the company in Brooklyn; additionally, developed several shift managers, assistant managers and comanagers.

Complete responsibility for weekly figures which included food, labor, and paper percentages

Trained managers on how to hire, interview and train employees

Monitored all vendors to ensure exceptional quality of goods and services; conducted performance evaluations

Suggested and implemented cost cutting measures while maintaining delivery of exceptional quality

7 / 11/ BP Amoco, Corona, NY 2/2006 – 10/ 2014

Site Training Manager / Corp, Training Manager

Oversee all site operations including employee management, employee recruiting, training and scheduling, and site sales and achieving sales benchmarks. Build and lead a cohesive team to attain cooperation and provide quality customer service

Develop and manage site budget with focus on cost control including operating costs and cash and inventory shrink

Manage daily inventories, daily and weekly labor expenditures, vendor deliveries, posting deliveries and daily gas reconciliations

Evaluate, recognize, reward, and motivate station associates

Conduct price survey

Receive merchandise, ensure that shelves are stocked with inventory

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