Customer Service Medical Assistant

Rosalynda J. Berrios

*****************@*****.*** 214-***-****

OBJECTIVE SUMMARY

A young, ambitious, self-directed individual, with years of customer service skills looking to relocate to the Rio Grande City TX area. A creative, problem, resolution negotiator and team player that possess excellent organizational skills and problem solving techniques. Overall, willing to learn new skill sets within corporate America while surpassing the norm. Outstanding work ethic and sense of urgency.

Skills include:

•Active Listening

•Intermediate Clerical

•Coordinating/Scheduling of Patient Necessities

•Customer Service

•Very Reliable/Punctual

•Proficient with Internet Navigation

•Quick Learner

•Great In Person Communication/Personable

EXPERIENCE

Auto Marketing Proz, Mesquite, Texas May 2020 – Jun 2022

•Consistently responsible for setting appointments on 5 – 7 salesman on a weekly basis.

•Provided customer service via phone, email/in person to doctors/nurses within staff.

•Managed and Updated appointments and prioriitized tasks for salesman.

•Reviewed and prioritized CRM duties for staff.

•Assisted owner with random tasks throughout the day to achieve daily sales goals.

Arbor House of Garland Assisted Living & Memory Care,

Garland, Texas b. Oct 2018 – May 2020

•Ordered and Distributed Medications on a daily, weekly and monthly basis

•Consistently responsible for the well being of 20 – 30 patients on a weekly basis.

•Provided customer service via phone, email/in person to doctors/nurses within staff.

•Managed and Updated patient charts and priority tasks based on Doctors/nurses orders.

•Reviewed and prioritized Housekeeping duties for staff.

•Meal Preparation

•Companionship and Social Interaction

•Assisted with personal care/hygiene ie showers, walking to bathrooms etc.

•Assisted with patient rehab/daily exercises

Auto Marketing Proz,

Garland, Texas Jan 2014 – Apr 2017

• Processed and managed online leads through texts, emails and website.

• Customer Service via Phone, Email and Text messages.

• Executed customer service to the upmost professionalism.

• Verified and posted appointments, followed and confirmed daily, weekly and monthly.

• Coordinated and scheduled appointments for Salesmen.

• Updated inventory as needed.

• prospects and dealers to coordinate an initial appointment, end result, a vehicle sale.

EDUCATION

South Garland High, Garland, Texas May 2004

•Diploma

Remington College, Garland, Texas July 2005

•Medical Assistant Certification

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