Jackie Cosby

** *. *** ******, ******** Springs, VA 23075

804-***-**** • ads23i@r.postjobfree.com

Objective: To obtain a challenge with a progressive, people-oriented organization that offers opportunity for long-term growth

PROFESSIONAL EXPERIENCE

Virginia Employment Commission • Richmond, VA • September 2021 – Present

Office Specialist II

Receive appeal request; Prepare and distribute Notice of Appeal to appropriate parties

Prepare case file for Appeal Examiner (AE) staff and respective parties

Prepare and mail Notice of Hearing letter to respective parties

Receive and process change of requests such as requests to withdraw, postpone, and reschedule

Follow protocol to process documents and notify respective parties

Answer basic appeals and program questions

Provide administrative support including file preparation, distribution, and maintenance

Customer service and call center requests; Maintain strict confidentiality requirements

Provide guidance and training to new staff

Exela Technologies (Formerly Novitex/Pitney Bowes) • Richmond, VA • May 2007- September 2020

Customer Service Representative (Mailing Service – Dominion Energy)

Distributes and process, all incoming and outgoing mail, including FedEx and UPS mail

Ensures safe, timely, and accurate mail practices to maintain time and cost effectiveness

Operates postage machine and applies correct postage on outgoing mail for pick-up

Operates mail services equipment: inserters, sorters, bar coders, and fax machine.

Transfers all scanned data to company database for use of all necessary departments

Tracks and maintains official record logs of certified mailing

Deliver supplies needed for special mailing

Wells Fargo • Richmond, VA • January 2009 – September 2012

Operations Clerk II

Performed data entry to check images on an Image based POD platform

Performed shifting of files to accommodate new inventory

Assisted with special projects or duties as assigned

J.W. Fergusson & Sons• Richmond, VA • February 1995 – September 2006

Machine Operator

Operated the Berhalter die-cutting machine

Cleaned, installed, and ensured that machines were in working conditions

Adjusted the depth of the cut on die to meet customer’s specifications

Maintained knowledge of using hand jacks, shafts, and overhead hoist

Managed rolls weighing up to one hundred pounds

Detected printing defects and variations in cut-to-print registration visually

Inspected labels for ink spots, ink smears, trash lines, and bad cuts

Packed labels onto pallet for shipping to customers

Department of Conservation & Recreation• Richmond, VA • June 1990 – August 1994

Program Support Technician

Maintained official records of the Virginia Erosion and Sediment Control training and certification programs; Responded to questions and inquiries via telephone, fax, or written correspondence

Received and forwarded calls to appropriate staff members

Explained qualifications and requirements for training programs to clientele

Operated automated computer to develop and maintain up-to-date information of official records

Maintained an efficient filing system

Manage confidential assignments and information

Provided quality customer service to the public

Utilized computer to prepare, edit, and type correspondence letters and memorandums

Maintained schedules and made meeting arrangements for the bureau manager

Prepared travel vouchers for the bureau staff

Received calls and took messages when appropriate

Responsible for the distribution of bureau’s publication and certification programs

Assisted in seminar presentation, including coordination and scheduling of facilities

Prepared and processed all paperwork including invoice and payment processing

Prioritized work assignments and provided administrative support

U.S. Department of Agriculture• Richmond, VA • September 1982 – August 1990

State Loan Clerk

Received, logged, and distributed incoming mail inside the Rural Housing Division

Distributed borrower/applicant case file to appropriate individual for servicing actions

Managed assigned tasks and advised appropriate person of any file or correspondence that may be past due for a response

Researched and responded to questions and inquiries via telephone regarding the FMHA programs

Received and obligated all loans approved in the county and district offices

Developed and maintained reports for loan obligations

Utilized computer software to process, edit, and compile correspondences

Received and researched inquires from congressional representatives, attorneys, and Office of Inspector General

EDUCATION

Paul D. Camp Community College, Franklin, VA

Degree Received: Clerical Certificate

Franklin High School, Franklin, VA,

Degree Received: High School: Diploma

SKILLS

Ability to interpret and communicate administrative standards

Communicates effectively with clientele, co-workers, and superiors

Excellent organizational skills, coordinates, and prioritize work

Ensures implementations are carried out in accordance with policies and procedures

Ability to meet strict deadlines and works efficiently under pressure

Effective interpersonal, written, and oral communication skills

Research, analytical, and problem-solving skills. Strong customer service/relations sills

Knowledge of general office practices and procedures

Experience using PC, copy machines, multi-line telephone, fax machines

Contact this candidate