Logan Layton

A horse of many colors

Madera, CA *3638

ads23d@r.postjobfree.com

+1-559-***-****

I work hard, and am dedicated. I am trying to find my set spot in the Job world, where I can set my roots and continue to grow with your company for many years to come. Willing to relocate to: Atwater, CA - Fresno, CA - Merced, CA Authorized to work in the US for any employer

Work Experience

Permanent Makeup Artist

Brows by Layton - Madera, CA

November 2021 to Present

Permanent makeup application

Saline tattoo removal

Needless lip filler

Teeth gems

Assistant General Manager (AGM)

Choice Hotels - Merced, CA

February 2021 to May 2022

1. Work closely with and assist the General Manager in his day to day operations. 2. Delegates and assign duties to HOD’s and observers performance to ensure adherence to hotel policies and established operating procedures.

3. Responsible for conducting in – house training to employees and HOD’s in the hotel or a regular basis. 4. Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.

5. Responsible for monitoring the Guest feedback on Trip advisor, OTA’s etc. and hotels GSTS and RSTS surveys.

6. Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.

7. Responsible for selecting or assisting in the selection of hotel staff and in charge of processing all new hire paper works.

8. Responsible for reviewing employee performance and conducts personnel actions such as disciplinary actions and terminations.

9. Responsible for maintaining accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc.

10. Work with and assist the General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.

11. Adheres to all franchise and company procedures and regulations as well as standard operating procedures.

12. Responsible for enforcing full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.

13. Ensures the objectives and goals of the hotel and property owners work together to achieve brand positioning and success.

14. Take responsibility and build owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. 15. Work with and assist the GM in key property issues including capital projects, customer service and refurbishment.

16. Work with and assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines. 17. Responsible for performing daily, weekly and monthly property inspections. 18. Ensures property, grounds, physical plant and work areas maintained to standard. 19. Builds strong working relationships and communications with hotel staff, HOD’s and other departments to ensure maximum operating effectiveness and fulfilment of special event need. 20. Cover shifts is all departments as scheduled by the General Manager. 21. Responsible for Monitoring maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.

22. Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.

23. Performs sudden audits on rooms and other operating areas. 24. Responsible for Providing effective leadership to hotel team members. 25. Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.

26. Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.

27. Work and Assist the GM in in all aspects of business planning. 28. Must be available 24/7 in case to respond to any guest or employee emergencies. 29. Responsible for Corporate client handling and take part in new client acquisition along with the sales team whenever required.

30. Assisting in residential sales as and when required and development with strong sales prospects. 31. Respond to audits to ensure continual improvement is achieved. 32. Show capacity to perform other duties as assigned by the management. 33. Part of the disciplinary committee that sits on any case that involves employees under his / her supervision.

34. Play a part as needed in the interviewing and hiring of employee team members with appropriate skills.

35. Identifies the developmental needs of hotel staff and provide coaching, mentoring to improve their knowledge or skills as required.

Office Manager

Small Town Customs - Madera, CA

April 2018 to May 2020

Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands Organize and schedule meetings and appointments

Partner with HR to maintain office policies as necessary Organize office operations and procedures

Coordinate with IT department on all office equipment Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time

Manage contract and price negotiations with office vendors, service providers and office Provide general support to visitors

Resident Advisor

The Lakes Treatment Center, Inc. - Copperopolis, CA March 2017 to July 2019

I became a RADT-1 as well as building the following skills Communicating

Working on a team

Facilitating group

discussion

Providing appropriate

feedback

Negotiating

Persuading

Reporting information

Interviewing

Organization

Time Management

Leadership

Asserting

Counseling

Managing groups

Decision making

Managing conflict Initiating new ideas Handling details Coordinating tasks Delegating

responsibility

Promoting change Programming

Setting goals

Listening

Developing rapport

Identifying problems and resources

Imagining alternatives Solving problems

Defining needs

Forecasting, predicting Creating ideas

Assessment

Motivating

Cooperating

Providing support for

others

Representing others Collaborating

Gas Station Attendant/Cashier

Star Mart - Chowchilla, CA

June 2016 to October 2018

• Provides a positive customer experience with fair, friendly, and courteous service.

• Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.

• Resolves customer issues and answers questions.

• Bags purchases if needed.

• Processes return transactions.

• Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.

• Enters price changes by referring to price sheets and special sale bulletins.

• Discounts purchases by redeeming coupons.

• Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.

• Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.

• Balances cash drawer by counting cash at beginning and end of work shift.

• Provides pricing information by answering questions.

• Maintains checkout operations by following policies and procedures and reporting needed changes.

• Maintains a safe and clean working environment by complying with procedures, rules, and regulations.

• Contributes to team effort by accomplishing related results as needed. Hotel Front Desk Clerk/night audit

Star motel - Chowchilla, CA

May 2015 to September 2017

• Perform all check-in and check-out tasks

• Manage online and phone reservations

• Inform customers about payment methods and verify their credit card data

• Register guests collecting necessary information (like contact details and exact dates of their stay)

• Welcome guests upon their arrival and assign rooms

• Provide information about our hotel, available rooms, rates and amenities

• Respond to clients’ complaints in a timely and professional manner

• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

• Upsell additional facilities and services, when appropriate

• Maintain updated records of bookings and payments Office Administrator

DIAGNOSTIC LABORATORIES - Fresno, CA

February 2016 to March 2017

1. General management of the office including but not limited to opening and closing the office on time each day, keeping and balancing petty cash, making daily bank deposits and preparing reports as required by management.

2. Clean office and restrooms daily.

3. Effectively communicates with management and fellow associates. 4. Schedule appointments for new Facilities

5. Make sure all logs are filled out correctly

6. Address any concerns by any of our Clients or staff and set up appointments with my supervisor if necessary

Shift Manager

Burger King - Oakhurst, CA

June 2014 to July 2016

• Delegate tasks to restaurant staff and supervise their performance

• Maintain a fully-stocked inventory and order food supplies, as needed

• Manage dining reservations

• Arrange to have shifts covered (e.g. when employees take time off)

• Help staff resolve on-the-job challenges

• Track daily costs and revenues

• Balance the cash register at the end of the shift

• Coordinate with suppliers as they deliver food product orders

• Ensure client satisfaction and gracefully handle any complaints

• Open or close the restaurant (when responsible for the first or last shift)

• Inform the next Shift Manager about pending tasks

• Report maintenance and training needs

Education

Diploma in Educatiom

Madera High School - Madera, CA

August 2006 to June 2010

Skills

• Hospitality (4 years)

• Customer Service (4 years)

• Office Manager (3 years)

• Quickbooks

• Front Office (3 years)

• Office Admin (2 years)

• Office 365

• Front Desk (5 years)

• Bookkeeping (2 years)

• Word (4 years)

• Receptionist (3 years)

• Payroll (2 years)

• Outlook

• Microsoft Excel (5 years)

• Billing (3 years)

• Administrative Assistant (3 years)

• Accounts Payable (2 years)

• Microsoft Office

• Data Entry

• accounting

• Sales

• Filing

• Excel

• Scheduling

• Property Management

• Residential Cleaning

• Commercial Cleaning

• Fair Housing Regulations

• Accounts Receivable

• Food Safety

• Supervising Experience

• Property Leasing

• Personal Assistant Experience

• Computer literacy

• Retail sales

• Time management

• Office experience

• Microsoft Word

• Guest services

• Cash handling

• Management

• Conflict Management

• Hotel experience

• Phone etiquette

• Basic math

• Pricing

• Spanish

• Communication skills

• Administrative experience

• Organizational skills

• Analysis skills

• Microsoft Powerpoint

• Bilingual

• Computer skills

• Math

• English

• Night Audit

• Typing

• Microsoft Word (7 years)

• Microsoft Excel (4 years)

• Telephone etiquette (4 years)

• Schedule management (4 years)

• Customer relationship management (4 years)

• Financial analysis (3 years)

• Answering phones (4 years)

• Yardi

• Marketing

• Budgeting

• Merchandising

• Upselling

• Forecasting

• Microsoft Outlook

• Writing skills

• LIHTC

• Leadership

• Hotel management

Languages

• ASL - Fluent

• Spanish - Beginner

Certifications and Licenses

RADT

Present

Food Safety

June 2010 to June 2014

Basic Life Support (BLS)

December 2011 to Present

Drivers License

CPR Certification

Food Handler Certification

BLS Certification

Assessments

Attention to Detail — Proficient

June 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Proficient

Reliability — Proficient

June 2019

Tendency to be dependable and come to work

Full results: Proficient

Receptionist — Proficient

June 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Administrative Assistant — Proficient

January 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Work style: Reliability — Proficient

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Work motivation — Proficient

December 2021

Level of motivation and discipline applied toward work Full results: Proficient

Retail customer service — Proficient

February 2022

Responding to customer situations in a retail setting Full results: Proficient

Attention to detail — Proficient

September 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Working with MS Word documents — Proficient

February 2021

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Filing & organization — Proficient

September 2021

Arranging and managing information or materials using a set of rules Full results: Proficient

Management & leadership skills: Impact & influence — Proficient January 2021

Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Proficient

Front desk agent (hotel) — Highly Proficient

January 2022

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Administrative assistant/receptionist — Highly Proficient October 2021

Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient

Customer service — Expert

March 2022

Identifying and resolving common customer issues

Full results: Expert

Medical receptionist skills — Highly Proficient

March 2022

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Protecting patient privacy — Highly Proficient

April 2022

Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient

Call center customer service — Proficient

February 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate