Customer Service Front Desk
Resume:
Logan Layton
A horse of many colors
Madera, CA *3638
*************@*****.***
I work hard, and am dedicated. I am trying to find my set spot in the Job world, where I can set my roots and continue to grow with your company for many years to come. Willing to relocate to: Atwater, CA - Fresno, CA - Merced, CA Authorized to work in the US for any employer
Work Experience
Permanent Makeup Artist
Brows by Layton - Madera, CA
November 2021 to Present
Permanent makeup application
Saline tattoo removal
Needless lip filler
Teeth gems
Assistant General Manager (AGM)
Choice Hotels - Merced, CA
February 2021 to May 2022
1. Work closely with and assist the General Manager in his day to day operations. 2. Delegates and assign duties to HOD’s and observers performance to ensure adherence to hotel policies and established operating procedures.
3. Responsible for conducting in – house training to employees and HOD’s in the hotel or a regular basis. 4. Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.
5. Responsible for monitoring the Guest feedback on Trip advisor, OTA’s etc. and hotels GSTS and RSTS surveys.
6. Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.
7. Responsible for selecting or assisting in the selection of hotel staff and in charge of processing all new hire paper works.
8. Responsible for reviewing employee performance and conducts personnel actions such as disciplinary actions and terminations.
9. Responsible for maintaining accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc.
10. Work with and assist the General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.
11. Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
12. Responsible for enforcing full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
13. Ensures the objectives and goals of the hotel and property owners work together to achieve brand positioning and success.
14. Take responsibility and build owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. 15. Work with and assist the GM in key property issues including capital projects, customer service and refurbishment.
16. Work with and assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines. 17. Responsible for performing daily, weekly and monthly property inspections. 18. Ensures property, grounds, physical plant and work areas maintained to standard. 19. Builds strong working relationships and communications with hotel staff, HOD’s and other departments to ensure maximum operating effectiveness and fulfilment of special event need. 20. Cover shifts is all departments as scheduled by the General Manager. 21. Responsible for Monitoring maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.
22. Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
23. Performs sudden audits on rooms and other operating areas. 24. Responsible for Providing effective leadership to hotel team members. 25. Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.
26. Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
27. Work and Assist the GM in in all aspects of business planning. 28. Must be available 24/7 in case to respond to any guest or employee emergencies. 29. Responsible for Corporate client handling and take part in new client acquisition along with the sales team whenever required.
30. Assisting in residential sales as and when required and development with strong sales prospects. 31. Respond to audits to ensure continual improvement is achieved. 32. Show capacity to perform other duties as assigned by the management. 33. Part of the disciplinary committee that sits on any case that involves employees under his / her supervision.
34. Play a part as needed in the interviewing and hiring of employee team members with appropriate skills.
35. Identifies the developmental needs of hotel staff and provide coaching, mentoring to improve their knowledge or skills as required.
Office Manager
Small Town Customs - Madera, CA
April 2018 to May 2020
Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands Organize and schedule meetings and appointments
Partner with HR to maintain office policies as necessary Organize office operations and procedures
Coordinate with IT department on all office equipment Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time
Manage contract and price negotiations with office vendors, service providers and office Provide general support to visitors
Resident Advisor
The Lakes Treatment Center, Inc. - Copperopolis, CA March 2017 to July 2019
I became a RADT-1 as well as building the following skills Communicating
Working on a team
Facilitating group
discussion
Providing appropriate
feedback
Negotiating
Persuading
Reporting information
Interviewing
Organization
Time Management
Leadership
Asserting
Counseling
Managing groups
Decision making
Managing conflict Initiating new ideas Handling details Coordinating tasks Delegating
responsibility
Promoting change Programming
Setting goals
Listening
Developing rapport
Identifying problems and resources
Imagining alternatives Solving problems
Defining needs
Forecasting, predicting Creating ideas
Assessment
Motivating
Cooperating
Providing support for
others
Representing others Collaborating
Gas Station Attendant/Cashier
Star Mart - Chowchilla, CA
June 2016 to October 2018
• Provides a positive customer experience with fair, friendly, and courteous service.
• Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
• Resolves customer issues and answers questions.
• Bags purchases if needed.
• Processes return transactions.
• Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.
• Enters price changes by referring to price sheets and special sale bulletins.
• Discounts purchases by redeeming coupons.
• Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
• Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
• Balances cash drawer by counting cash at beginning and end of work shift.
• Provides pricing information by answering questions.
• Maintains checkout operations by following policies and procedures and reporting needed changes.
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
• Contributes to team effort by accomplishing related results as needed. Hotel Front Desk Clerk/night audit
Star motel - Chowchilla, CA
May 2015 to September 2017
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments Office Administrator
DIAGNOSTIC LABORATORIES - Fresno, CA
February 2016 to March 2017
1. General management of the office including but not limited to opening and closing the office on time each day, keeping and balancing petty cash, making daily bank deposits and preparing reports as required by management.
2. Clean office and restrooms daily.
3. Effectively communicates with management and fellow associates. 4. Schedule appointments for new Facilities
5. Make sure all logs are filled out correctly
6. Address any concerns by any of our Clients or staff and set up appointments with my supervisor if necessary
Shift Manager
Burger King - Oakhurst, CA
June 2014 to July 2016
• Delegate tasks to restaurant staff and supervise their performance
• Maintain a fully-stocked inventory and order food supplies, as needed
• Manage dining reservations
• Arrange to have shifts covered (e.g. when employees take time off)
• Help staff resolve on-the-job challenges
• Track daily costs and revenues
• Balance the cash register at the end of the shift
• Coordinate with suppliers as they deliver food product orders
• Ensure client satisfaction and gracefully handle any complaints
• Open or close the restaurant (when responsible for the first or last shift)
• Inform the next Shift Manager about pending tasks
• Report maintenance and training needs
Education
Diploma in Educatiom
Madera High School - Madera, CA
August 2006 to June 2010
Skills
• Hospitality (4 years)
• Customer Service (4 years)
• Office Manager (3 years)
• Quickbooks
• Front Office (3 years)
• Office Admin (2 years)
• Office 365
• Front Desk (5 years)
• Bookkeeping (2 years)
• Word (4 years)
• Receptionist (3 years)
• Payroll (2 years)
• Outlook
• Microsoft Excel (5 years)
• Billing (3 years)
• Administrative Assistant (3 years)
• Accounts Payable (2 years)
• Microsoft Office
• Data Entry
• accounting
• Sales
• Filing
• Excel
• Scheduling
• Property Management
• Residential Cleaning
• Commercial Cleaning
• Fair Housing Regulations
• Accounts Receivable
• Food Safety
• Supervising Experience
• Property Leasing
• Personal Assistant Experience
• Computer literacy
• Retail sales
• Time management
• Office experience
• Microsoft Word
• Guest services
• Cash handling
• Management
• Conflict Management
• Hotel experience
• Phone etiquette
• Basic math
• Pricing
• Spanish
• Communication skills
• Administrative experience
• Organizational skills
• Analysis skills
• Microsoft Powerpoint
• Bilingual
• Computer skills
• Math
• English
• Night Audit
• Typing
• Microsoft Word (7 years)
• Microsoft Excel (4 years)
• Telephone etiquette (4 years)
• Schedule management (4 years)
• Customer relationship management (4 years)
• Financial analysis (3 years)
• Answering phones (4 years)
• Yardi
• Marketing
• Budgeting
• Merchandising
• Upselling
• Forecasting
• Microsoft Outlook
• Writing skills
• LIHTC
• Leadership
• Hotel management
Languages
• ASL - Fluent
• Spanish - Beginner
Certifications and Licenses
RADT
Present
Food Safety
June 2010 to June 2014
Basic Life Support (BLS)
December 2011 to Present
Drivers License
CPR Certification
Food Handler Certification
BLS Certification
Assessments
Attention to Detail — Proficient
June 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Reliability — Proficient
June 2019
Tendency to be dependable and come to work
Full results: Proficient
Receptionist — Proficient
June 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Administrative Assistant — Proficient
January 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
December 2021
Level of motivation and discipline applied toward work Full results: Proficient
Retail customer service — Proficient
February 2022
Responding to customer situations in a retail setting Full results: Proficient
Attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Working with MS Word documents — Proficient
February 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Filing & organization — Proficient
September 2021
Arranging and managing information or materials using a set of rules Full results: Proficient
Management & leadership skills: Impact & influence — Proficient January 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Proficient
Front desk agent (hotel) — Highly Proficient
January 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Administrative assistant/receptionist — Highly Proficient October 2021
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Customer service — Expert
March 2022
Identifying and resolving common customer issues
Full results: Expert
Medical receptionist skills — Highly Proficient
March 2022
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Protecting patient privacy — Highly Proficient
April 2022
Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient
Call center customer service — Proficient
February 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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