Administrative Assistant Customer Care

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Anna M. Lopez

Cellular: 305-***-****

E-mail: ************@*****.***

OBJECTIVE

Seeking a position within a professional and progressive organization where my inter-personal skills, effective communications, education and experience in human resource management skills would be a value.

EDUCATION

Devry University Miramar, FL Graduated June 2007

• GPA with Honors (GPA 4.0)

• Bachelor’s degree in Human Resources Management

Relative Business Experience

• SHRM Member

• Ability to work in a team or independently

• Effective training skills to groups or individually

• Prepared and presented budget reports to senior management

• Effective communications and presentation skills, fluency in English/Spanish

• Experienced in Microsoft Office Suite/ADP/Lawson/Kronos/People Soft/Agile1/SAP

& Oracle

• Strong organizational skills with ability to prioritize and handle multiple projects, delivering results on time

• HR Generalist/Administrative Assistant, resourceful and flexible professional with ability to work effectively in multi-cultural environment

PROFESSIONAL EMPLOYMENT

Alexusrealty.com LLC Jensen Beach, FL. Aug 2021-Present

• Successful at negotiating sales between buyers and sellers

• Attend home inspections, appraisals, and escrow signings and closings

• Provide guidance and assisted buyers with purchasing homes

• Develop and maintained a good working relationship with contractors, subcontractors and associated technical resources

Gladeview Christian School Miami, FL. Aug 2019- June 2021

• Review with the principal weekly lesson plans for grade level subjects

• Provide supportive after school programs for different type of grades

• Develop lesson plans for 5th grade all subjects

• Established reward system to manage behavior, resulting decrease in detentions 2

Renaissance Charter School Miami, FL. Aug 2016-June 2019

• Prepare daily lesson plans and schedule engaging classroom activities

• Help students analyze and improve study materials and habits

• Assist and develop curriculum, planning lesson plans and teach various subjects Telemundo ( Consulting Project ) Hialeah, FL Jan 2014-Feb 2016 HR Generalist

• Verify I9’s

• Run backgrounds

• Process direct deposit payments

• Process Payroll

• Obtain overtime approval from managers

• Processed changes in the employee record for contractors

• Onboard new hires and enter into SAP and Agile System

• Collect timesheets from managers and enter into the Agile system

• Assists the Program Manager with projects and request as necessary

• Educate contractors on Yoh and Client policies, procedures, benefits, and time entry to escalate Customer Care as necessary

Sentey ( Consulting Project ) Doral, FL. Sept 2013-Dec 2013 HR Generalist

• Created an HR employee filing system

• Established a recruiting system for local & international employees

• Responsible for creating employee handbook, policies & job descriptions Femwell (Consulting Project). Doral, FL S Sept 2012-Sept 2013 HR Generalist

• I9 Audit

• FMLA

• Conducted new hire orientation

• Established a Recruiting System

• Dealt with 401(K) loans on a daily basis

• Processed changes in the employee records

• Receiving and monitoring the candidate’s documents

• Responsible for processing payroll for assigned centers

• Implement OSHA/ Workers Compensation related issues

• Represent company in unemployment claims (hearing disputes)

• Processed new hire paperwork ( drug test & background check )

• Assist in preparing the 2013/2014 benefit open enrollment packets for employees

• On-going projects such as creating employee handbook, job descriptions and policies 3

Brands Mart USA Miami, FL Aug 2007 – Oct 2010

HR/Training Coordinator

• FMLA

• Account/ Receivables Payroll

• Established a Recruiting System

• Dealt with 401 (K) loans on a daily basis

• Audit I-9’s ensuring all associates are in compliance

• Implement OSHA/ Workers Compensation related issues

• Responsible for establishing insurance eligibility for new hires

• Represent company in unemployment claims (hearing disputes)

• Meet with GM and store managers daily to ensure procedures are in compliance

• Develop & Conduct new hire orientation/ sexual harassment/ cashier/sales & VIP trainings

• Actively participated in planning & implementing organizational and human resource development Programs

• Handled all personnel/employee relations issues for over 300 permanent and temporary workers

• Ensure the overall policy and procedures are within compliance for all employees and managers

Reference:

Excellent references can be furnished upon request.

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