Mortgage Closer Customer Service

Krystal L. Jackson

Tualatin, OR 503-***-**** ***************@*****.***

MORTGAGE LOAN CLOSER

Accomplished and dedicated professional with experience in the Mortgage industry. Experienced in deadline and goal-oriented situations. Comfortable with change involving new regulations and roles. Proven track record for achieving recognition for hitting deadlines, goals, and exceptional customer service. Adept at building strong relationships with management, personnel, and clients. AREAS OF EXPERTISE

● Mortgage Loan Closer

● Document Drawer and Loan Compliance Auditor

● Excellent Customer Service

● Strong Organizational Skills

● Independent Thinker

● Responsible

● Efficient

● Excellent Team Player

● Leader/Mentor

● Strategic Planning

● Process Efficiency

● Detail Oriented

PROFESSIONAL EXPERIENCE

Umpqua Bank, Tigard, OR August 2014 – Present

Mortgage Loan Closer Document Drawer Funder

Collaborate with escrow, processors, and loan officers to complete initial CD’s, loan documents using Encompass, reviewing, and satisfying funding conditions, balancing with Escrow for wires and sending wires to release Escrow to record.

● Working knowledge of current rules and regulations regarding closing disclosures and loan estimates for conventional, government, and state bond loan products.

● Review title Prelims, appraisal reports, hazard insurance binders, purchase contracts, changes of circumstance, loan pricing agreements for accuracy and compliance. US Bank Home Mortgage, Portland, OR July 2006 – August 2014 Mortgage Closer Document Drawer Funder

Assisted with escrow, processors, and loan officers to complete loan documents.

● Reviewed and satisfied funding conditions.

● Trained new and existing employees on compliance and operating procedures for conventional, government, and state bond loan products.

● Trained employees on reviewing HUD’s, funding conditions, title Prelims, appraisal reports, hazard insurance binders, purchase contracts, change of circumstance, good faith estimates, loan pricing agreements, RESPA, and MEDIA.

● Served as back-up to closing manager, overseeing 5 Portland regional processing centers.

● Prepared and funded up to 260 loans per month.

● Achievements: Earned Gold, Silver and Bronze Shield award and Closing Team award. Krystal L. Jackson ***************@*****.*** Page Two Wells Fargo Home Mortgage, Clackamas, OR April 2004 – July 2006 Loan Closing Specialist, April 2005 – July 2006

Worked with escrow and loan officers to ascertain final funding conditions.

● Reviewed and satisfied funding conditions.

● Balanced escrow accounts and facilitated funding.

● Released escrow to record new mortgage loans.

● Achievement: Won Service Excellence award.

Wells Fargo Home Equity, Beaverton, OR

Loan Processing Specialist, April 2004 – October 2004 Assisted customers with loan applications.

● Facilitated application process from receipt to acceptance/rejection. First American Title Insurance Company, Portland, OR March 2002 – November 2003 Escrow Assistant

Provided administrative assistance to escrow officers and managers.

● Monitored trust accounting.

● Processed and tracked escrow orders.

EDUCATION

Tigard High School Graduate

COMMUNITY INVOLVEMENT

Auxiliary Member, American Legion Post 158, 1994 – present

Contact this candidate