Sales Associate Operations Manager
Resume:
Doris Foss
Retail Operations Manager - J. H. Breakell & Co
Portsmouth, RI
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Retail Operations Manager
J. H. Breakell & Co
2005 to May 2019
Oversee all functions required in operating a successful custom designed jewelry business with a forty seven year presence in Newport, RI. Responsibilities include but are not limited to hiring, training, scheduling, and daily supervision of all retail personnel; meeting with production team on a consistent basis; maintenance of proper inventory levels and controls; using Excel create, maintain and review operational and financial records to project sales and determine profitability: implement internal and external merchandising initiatives; plan advertising and coordinate special promotional events; conduct internal audits; create and maintain annual budgets; meet on a weekly basis with corporate CFO and CEO; analyze expenses and initiate cost saving changes. Also responsible for web sales, customer and vendor relations and web site maintenance. Oversee the operation of the fulfillment and shipping departments.
Manager
2002 to 2004
KaBloom Florist
Managed all day-to- day business operations. Responsible for monitoring and maintaining store financial goals, recruiting and training store design and sales teams, merchandising to direct sales, identified business opportunities and grew loyal customer base. Met with business owners, brides, wedding planners and independent clients to develop floral plans and proposals for specific functions. Corporate Sales Account Manager
PC Connection
2001 to 2002
Responsible for generating sales of computer components and IT solutions as well as maintaining and enhancing sales relationships with high volume corporate accounts. Responsibilities included working with a team, prospecting, and submitting bid pricing and dealing with all levels of decision makers to close sales.
• Consistently exceeded all sales goals
• Received Award from Apple Computer Corp. for highest sales in Outbound Sales Division.
• Recognized by Apple Computer Corp. for having ranked tenth in overall Apple Computer Sales at PC Connection.
• Received award certification from PC Connection Marlboro Division for top leasing sales for months of July and August 2002.
General Manager
Cathedral House Book Store
1989 to 1996
Managed all aspects of the operation of a bookstore, gift shop, resource center and two satellite locations.
Successfully revitalized this business by:
• Redesigning interior layout to maximize selling, display and storage space.
• Converting sales and inventory functions from manual to computerized system.
• Assembling an Advisory Board to work with me in developing and implementing a five year business plan, annual budgets, advertising and marketing plans, statement of purpose for operation, logo, quarterly newsletters and revision of product mix.
• Maintaining two outlets: one in Orleans MA. - the second in Portland CT.
• Increasing profit margins from 26 to 38%.
Co-Owner
Sandor Inc
1979 to 1989
Aquidneck Lanes
This business was a forty lane bowling/recreation center, restaurant and pro shop. Responsible for interviewing, training and supervising staff, job descriptions and performance evaluations. Managed accounts payable, receivable and payroll and employee benefit programs. Education
High school or equivalent
Skills
Key Holder, Retail Management
Additional Information
SKILLS
Strong leadership, management, administrative, organizational, problem solving, analytical and communication and budgeting skills.
Proficient with Windows with a variety of word processing, accounting and business software including Word, Outlook, QuickBooks Point of Sales and Small Business and New Haven CMS Warehouse Management software.
PHILOSOPHY
I listen to coworkers and customers to learn what I do not know. I foster an environment of openness, respect, responsibility, company pride, team building, hard work and a doing whatever it takes to get things done philosophy. I work with a "there is no job, small or large for me to do" mindset.
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