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Customer Service Representative

Glendale, AZ
October 18, 2022

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Tracy Quinlan

**** * ***** **** **, Glendale, AZ 85302,



Seeking a customer service position to use my excellent customer service experience, exceptional communication skills and people-oriented skills to enhance customer loyalty and deepen client relationships.



Customer Service Rep/(Rent Path)

Assisted prospects with finding their next home

Gather the following information from prospect: name, phone#, email, # of bedrooms, # of bathrooms,

Move in date, # of occupants, terms of lease and # of pets (if any)

Provided pricing of unit (Based on availability)

Provided pricing on pet rental/deposit if needed

Provided details on amenities (pool, fitness area, barbeques, on-site laundry facility, etc.)

Provided information about local schools, local shopping and public transportation(bus/train)

Scheduled a tour for prospect if interested

Received calls from current tenants regarding maintenance issues, rent inquires, being locked out of

unit, etc. Provided number to property management team or took message to refer to them

Answered calls from current tenants that were having emergency maintenance issues

Dispatched maintenance team to units to assist with emergency issues

Dispatched tickets to maintenance team


Blue Link Agent

Assisted customers with inquiries regarding their account

Informed customers of all Blue Link Packages and features of each one

Enroll customers into Blue Link free trial period

Cancel Blue Link services.

Retain Blue Link customers [Offer discounts and explain features and packages in detail]

Updated credit card information

Handled all customer complaint inquires

Dealt with dealership complaints/concerns

Scheduled dealer service appointments

Contacted dealerships to resolve customer concerns

Contacted dealerships to check on backordered parts

Troubleshoot mobile application concerns

Troubleshoot Bluetooth concerns

Walk customers through My Hyundai website and their My Hyundai account.

Assisted customers with downloading Android Auto and Apple Car Play which allows customers to use the advanced technology on 11 of the current models [ Troubleshoot steps and process if necessary]

Provide in detail about safety recalls/service campaigns notices on their vehicles

Inform customers how to get vehicle repaired in a timely manner due to recall

Assisted with the MPG reimbursement program

Assisted with various projects and activities per assigned by team leads and managers

Assisted with Hyundai Motor Finance concerns.

Hartford Insurance -12/00-07/13

Customer Care Rep/Claim Tech 08/09-07/13

Answer calls for incoming call center

Assist customers with questions to resolve issues with their insurance claims

Sort and collate letters for insurance handlers

Process overnight checks for customers

Sort and distribute mail to inside staff

Enter UPS tracking numbers into claim files

Open mail through mail sorter

Enter UPS tracking numbers into excel spreadsheet

Sort and deliver packages to inside staff

Generate weekly reports on internal system

Provide customer service to inside staff

Run mail through mail postage machine

APD Claim Rep 08/07-08/09

In charge of retrieving desk reviews and subrogation reviews from appraisal workbasket and getting them assigned to the inside and outside staff efficiently and in a timely manner

Prioritize and balance workload

Screen assignments to make sure all correct documents are in the file. Update file if needed or send back assignments to handlers if appropriate information is not in file

Work closely with inside and outside staff making sure their needs are met to make sure reviews are handled in a timely manner

Back-up dispatch department as needed

Keep the send back tracking excel spreadsheet updated

Recode assignments for outside so they can get credit for proper handling of assignments/reviews

Provide back up for sending daily report to supervisors and managers with an update of reviews sent

to inside auto appraisers

Dispatch assignments to CRSP shops

File CRSP applications and contracts

Make file folders for new CRSP contracts

Add and remove CRSP shops from CI system

Monitor CRSP fax mailbox for incoming correspondences

Process files and send out letters as needed

Distribute CRSP complaints to CRSP field staff or ASR staff for resolution

Keep CRSP shop spreadsheet updated

Add and remove CRSP shops from CI system

Provided back up as a total loss gatekeeper by getting assignments to appropriate

inside staff

Collate and mail out total loss forms to customers

Provide clerical support to inside and outside staff

Customer Service Rep 12/00-08/07

Answer incoming calls for call center and direct them to appropriate department

Research mail and direct to appropriate claim handler

Process subrogation documents

Update and maintain files for property department

Process towing/road assistance bills

Input content inventory lists for property department

Take new auto and property losses via phone and fax and input them into

computer system

Type letters and correspondences

Back up receptionist as needed

The Oryx Press 08/97-12/00

Customer Service Rep

Take phone orders from customers

Process all customer claims regarding books and orders

In charge of handling all subscription inquires, claims and orders

Input orders into internal computer system

Process and distribute mail

Provide heavy customer support via phone and the internet

Process some A/R payments

Run reports for A/R transactions

Type letters and correspondences

Mail catalogs and brochures to customers


Staffing Network 02/94-6/97

Placement Consultant

Screened, interviewed and tested applicants based on skills

Placed applicants in job positions in accordance with skill level

Provided heavy customer contact via phone and in person

Contacted customers for payroll and billing discrepancies

Handled all workman’s comp and unemployment claims

Maintained and updated all employee files

Recruited applicants through job fairs, flyers and advertising

Performed work verifications on applicants

Typed letters and correspondences

Monitor employees progress

Prepared weekly reports


Romeoville High School, Romeoville, IL

Wilco Career, Romeoville, IL


Available upon request

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