Customer Service Representative
Resume:
Tracy Quinlan
**** * ***** **** **, Glendale, AZ 85302, *******@*****.***
Objective:
Seeking a customer service position to use my excellent customer service experience, exceptional communication skills and people-oriented skills to enhance customer loyalty and deepen client relationships.
Experience
Cypress-7/17-9/17
Customer Service Rep/(Rent Path)
Assisted prospects with finding their next home
Gather the following information from prospect: name, phone#, email, # of bedrooms, # of bathrooms,
Move in date, # of occupants, terms of lease and # of pets (if any)
Provided pricing of unit (Based on availability)
Provided pricing on pet rental/deposit if needed
Provided details on amenities (pool, fitness area, barbeques, on-site laundry facility, etc.)
Provided information about local schools, local shopping and public transportation(bus/train)
Scheduled a tour for prospect if interested
Received calls from current tenants regarding maintenance issues, rent inquires, being locked out of
unit, etc. Provided number to property management team or took message to refer to them
Answered calls from current tenants that were having emergency maintenance issues
Dispatched maintenance team to units to assist with emergency issues
Dispatched tickets to maintenance team
Teletech-9/14-3/17
Blue Link Agent
Assisted customers with inquiries regarding their account
Informed customers of all Blue Link Packages and features of each one
Enroll customers into Blue Link free trial period
Cancel Blue Link services.
Retain Blue Link customers [Offer discounts and explain features and packages in detail]
Updated credit card information
Handled all customer complaint inquires
Dealt with dealership complaints/concerns
Scheduled dealer service appointments
Contacted dealerships to resolve customer concerns
Contacted dealerships to check on backordered parts
Troubleshoot mobile application concerns
Troubleshoot Bluetooth concerns
Walk customers through My Hyundai website and their My Hyundai account.
Assisted customers with downloading Android Auto and Apple Car Play which allows customers to use the advanced technology on 11 of the current models [ Troubleshoot steps and process if necessary]
Provide in detail about safety recalls/service campaigns notices on their vehicles
Inform customers how to get vehicle repaired in a timely manner due to recall
Assisted with the MPG reimbursement program
Assisted with various projects and activities per assigned by team leads and managers
Assisted with Hyundai Motor Finance concerns.
Hartford Insurance -12/00-07/13
Customer Care Rep/Claim Tech 08/09-07/13
Answer calls for incoming call center
Assist customers with questions to resolve issues with their insurance claims
Sort and collate letters for insurance handlers
Process overnight checks for customers
Sort and distribute mail to inside staff
Enter UPS tracking numbers into claim files
Open mail through mail sorter
Enter UPS tracking numbers into excel spreadsheet
Sort and deliver packages to inside staff
Generate weekly reports on internal system
Provide customer service to inside staff
Run mail through mail postage machine
APD Claim Rep 08/07-08/09
In charge of retrieving desk reviews and subrogation reviews from appraisal workbasket and getting them assigned to the inside and outside staff efficiently and in a timely manner
Prioritize and balance workload
Screen assignments to make sure all correct documents are in the file. Update file if needed or send back assignments to handlers if appropriate information is not in file
Work closely with inside and outside staff making sure their needs are met to make sure reviews are handled in a timely manner
Back-up dispatch department as needed
Keep the send back tracking excel spreadsheet updated
Recode assignments for outside so they can get credit for proper handling of assignments/reviews
Provide back up for sending daily report to supervisors and managers with an update of reviews sent
to inside auto appraisers
Dispatch assignments to CRSP shops
File CRSP applications and contracts
Make file folders for new CRSP contracts
Add and remove CRSP shops from CI system
Monitor CRSP fax mailbox for incoming correspondences
Process files and send out letters as needed
Distribute CRSP complaints to CRSP field staff or ASR staff for resolution
Keep CRSP shop spreadsheet updated
Add and remove CRSP shops from CI system
Provided back up as a total loss gatekeeper by getting assignments to appropriate
inside staff
Collate and mail out total loss forms to customers
Provide clerical support to inside and outside staff
Customer Service Rep 12/00-08/07
Answer incoming calls for call center and direct them to appropriate department
Research mail and direct to appropriate claim handler
Process subrogation documents
Update and maintain files for property department
Process towing/road assistance bills
Input content inventory lists for property department
Take new auto and property losses via phone and fax and input them into
computer system
Type letters and correspondences
Back up receptionist as needed
The Oryx Press 08/97-12/00
Customer Service Rep
Take phone orders from customers
Process all customer claims regarding books and orders
In charge of handling all subscription inquires, claims and orders
Input orders into internal computer system
Process and distribute mail
Provide heavy customer support via phone and the internet
Process some A/R payments
Run reports for A/R transactions
Type letters and correspondences
Mail catalogs and brochures to customers
Filing
Staffing Network 02/94-6/97
Placement Consultant
Screened, interviewed and tested applicants based on skills
Placed applicants in job positions in accordance with skill level
Provided heavy customer contact via phone and in person
Contacted customers for payroll and billing discrepancies
Handled all workman’s comp and unemployment claims
Maintained and updated all employee files
Recruited applicants through job fairs, flyers and advertising
Performed work verifications on applicants
Typed letters and correspondences
Monitor employees progress
Prepared weekly reports
EDUCATION
Romeoville High School, Romeoville, IL
Wilco Career, Romeoville, IL
REFERENCES
Available upon request
Contact this candidate