Customer Service Operations Manager

PERSONAL PROFILE

A hardworking and organized individual who can work as part of a team and manage several priorities at any one time with a positive attitude, strong work ethic, and a keen desire to learn and grow within any industry.

AREAS OF EXPERTISE

Proficient in the use of Office

Productivity packages such as

Word, Excel, and PowerPoint. Knowledge of administrative and clerical procedures such as word processing, managing files and records, designing forms,

Organizes, plans, and prioritizes work.

OTHER SKILLS

·Compromises with other employees’ ideas. ·Speech recognition ability and comprehension. ·Resolved conflicts and negotiated with others. ·Active listener.

·Social Perceptiveness. ·Sensitive, understanding, and helpful to others. ·Pleasant, cooperative, and good natured. ·Social perceptiveness. Works well with groups or teams.

WORK EXPERIENCE

CSA/ Sales Rep

Delta Airlines 2021- present

As a CSA agent I’m in charge of handling all passengers’ aspects from checking in, Boarding, meeting of aircrafts, selling tickets along with selling American Express credit cards to our passengers. I have been ranked as the top 5% best sellers for delta airlines here in Phoenix Sky Harbor Airport.

SUPERVISOR TRAINER

American Airlines 2018 - 2021

Advises customers and agents regarding maintenance of software system Creating Analysis reports. Distribution and creation of daily briefings.

meetings with leadership discussing current and future operations to fit with the trainer schedule aspect, as a trainer I handled all new hires and RTW return to work agents who are required to be trained for being away from position for a period ensuring that they are jet bridge and gates qualified including rectifying their international flights. Evolving and molding the new hires with tasks and lessons per company policy to adhere to and complete

Amazon Flex 2017 - 2019

• Operations Sales Agent)

Handled all sales and customer service aspects, seasonal peak times during holiday sales, ensuring all goals

are met and shipments to customers purchases where met and delivered on time

OPERATIONS MANAGER

Hope Medical Transportation 2013– 2018

Stored, retrieved, and manipulated data for fleets that are operated by medical transport company. Modified existing software to correct errors and optimize efficiency

Prepared detailed reports, generating contracts from other clinics

Using tools and techniques to visualize data in easy-to-understand formats, such as diagrams and graphs. Creating a sales forecast into the invoice/order form in which it is sent back to the customer service where it is communicated back to the same client. Participation on both biweekly and monthly meetings with leadership or management.

EDUCATION HISTORY

UNIVERSITY OF ARIZONA

Bachelor of Science in Political & Social Behavioral, 2016 ● Focus is on differences and similarities between and among individuals in different economic, political, religious, cultural, ethnic, and social groups.

●Study all aspects of public policy and political systems, including their origins, development, and operations.

●Joined The Model United Nation team as a US delegate, San Francisco 2010 & Chicago in 2015.

SOUTH MOUNTAIN COMMUNITY COLLEGE

Graduated Class of 2012.

Student Council Representative

Debate Team

Member of the Model UN

Member of the Soccer Team

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