MICKY WOLFGRAM

*** ********* ** **** ********, WI 53538 · 815-***-****

ads20p@r.postjobfree.com

Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast-paced environment with minimal supervision, while maintaining emphasis on the highest level of consumer service. Excellent oral and written communication. Comfortable interacting with all levels of the business and public. Takes pride in exceeding expectations and learning new skills.

SKILLS

Experienced Multitasker

Excellent Problem Solving Skills

Detail Oriented and Organized

Loyal, Dedicated and Reliable

Leadership Experience

Enjoys Learning New Things

EXPERIENCE

July 2019-Present

Material Planner – Glory Global Solutions

Responsible for finding and shipping parts for technicians all over the world .

Experience with multi-line phone systems and other general office equipment.

Providing accurate stock inventory .

Took ownership of customer issues and followed through to a resolution

Inventory reconciliation bi-yearly for over 400 technicians.

SEPTEMBER 2009 –May 2019

CUSTOMER SERVICE MANAGER/LOSS PREVENTION LEAD, SHOPKO

Responsible for providing a positive customer service experience throughout the store.

Effectively interacted with a diverse customer base.

Assisted in the development and implementation of service, safety and security procedures.

Responsible for keeping accurate records of customer actions and theft incidents.

Experience with multi-line phone systems and other general office equipment.

Analyzed store security/theft statistics and complied accurate reports.

Assisted in the recruitment, training and mentoring of new staff members.

Took ownership of customer issues and followed through to a resolution.

Supervised a team of up to 60 people.

AUGUST 1997 – SEPTEMBER 2009

ASSISTANT MANAGER, WALMART

Department manager for 7 years, promoted to a assistant manager overseeing a team of 45 teammates.

Communicated with all departments to ensure company policies and procedures were followed.

Helped maintain a positive work environment.

Responsible for cash reporting at beginning and end of shift.

Handled customer issues with empathy and professionalism.

JUNE 1996 – JUNE 1997

OFFICE MANAGER, BELVIDERE CLINIC

Managed all operations of clinic.

Multi phone line operator, medical billing, medical courier.

Scheduling for 4 Physicians.

EDUCATION

GATEWAY TECHNICAL COLLEGE, Certified Nursing Assistant Certificate.

BIG FOOT HIGH SCHOOL, High School Diploma

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