Heavy Equipment Customer Service
Resume:
Brian Johnson
Looking for permanent Employment
Fayetteville, NC 28301
********************@***********.***
Based on my experience I have divided the Pros and Cons meaning life and health the transition to North Carolina is apart of growth and wanting the opportunity to enjoy all the things life has to offer. Willing to relocate to: Fayetteville, NC - -
Authorized to work in the US for any employer
Work Experience
Tier II Technical Support
CustomerHD - Raleigh, NC
February 2022 to Present
• Provides troubleshooting and technical support to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
• Possesses good customer service skills including verbal, interpersonal, and written communication.
• Provides priority support for Senior Civilian, Military, and VIP users.
• Has advanced knowledge of networks and connectivity of desktop systems.
• Documents incident status and solutions in incident database tools.
• Possesses advanced technical knowledge of computers, Operating Systems, and common windows applications
• Works through various types Tier III issues with telephone assist
• Possesses comprehensive knowledge of the principles, methods, and techniques used in computer and network troubleshooting and support
• Possesses comprehensive knowledge of desktop operating systems, networks, and client-server applications
• Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.
• Experience working with Remedy or similar ticketing systems.
• Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc
Technical Support Specialist
Apple - Boca Raton, FL
July 2019 to April 2022
Genius Bar Sales Repair and triage of All Apple iOS etc MacOS Technical Support Specialist
Teleperformance - Boca Raton, FL
March 2019 to August 2019
Troubleshooting apple products executing resolutions to known malfunctions Claims Representative
MetLife - Chesapeake, VA
July 2018 to February 2019
• Responsible for consultative support of multiple complex clients
• Collaborates and acts as a liaison with client's Third Party Administrator to assist with problem resolution and trouble shooting
• Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction
• Supports client account audits and strategic planning process
• Supports implementation of new complex clients and addition of MetLife product lines to existing clients
• Serves as a key resource and may serve as a subject matter expert to Customer Unit and National Accounts
• Supports the creation of client specific processes and reports, may engage in the review of contract documents, provides subject matter expertise in support of systems setup
• Engages with Key Partners (Sales, Service, Finance, Claims) to develop, analyze and provide metrics and reporting to monitor the health of customers and their Disability plans.
• Develops and maintains strategic account plans for all assigned customers that will enable MetLife to proactively understand the complete scope of customer needs, requirements and development activities and implement initiatives that will result in customer confidence, satisfaction and persistency
• Provides ongoing communications and updates to account teams and customers on industry trends, benchmarking or regulatory activities
• Provides expertise on non-web based reporting, RTW, claim process, ICM letters, UIS data elements, performance guarantees and escalation of all guarantee requests, as well as provide oversight of plan design and structure.
Technical Support
Apple - Hampton, VA
June 2016 to November 2017
carefully listen to and understand customer issues
• Probe and isolate issue causes
• Utilize available resources to identify appropriate solutions for customers
• Explain product features and benefits, answering questions and setting proper expectations for customer inquiries
• Ensure customer satisfaction through effective call resolution
• Identify and escalate emerging product or customer dissatisfaction issues Customer Service Representative
DirecTV/ATT - Norfolk, VA
January 2015 to May 2016
Take Inbound calls from potential customers and educate them on services and products offered by the company
Attend training sessions to learn about new products and services
Demonstrate skill in leading teams and motivating others to reach their fullest potential. Responsible for taking initiatives to meet sales goals and objectives Carpet Technician
K.E.M Enterprises - Norfolk, VA
September 2009 to December 2015
Restoration repair and cleaning of carpets
Groundsman
Ashe Facility Services - Hinesville, GA
July 2008 to October 2008
Responsibility for grounds of military base and also very important to pay attention to detail Mechanic
Eagle Group international - Hinesville, GA
June 2005 to September 2007
Specializing In Repairs of Modernized Military Equipment. Able To Perform Common Duties at 10-20 level to Q A R standards
Able To Perform Duties without Assistance of A mechanic, on Equipment Such as Lmtv's Fmtv's Hummv's Generators, tanks (Bradleys) Wheels Repair and Hydraulics
Maintained Government security clearance
Apprenticeship For Automotive mechanics
Skiles Automotive Services - Norfolk, VA
May 2001 to June 2005
Automotive and heavy equipment repair
Complete diagnostics of engine
Hydraulics
Part changing
Prep Cook
Mahi Mahs - Virginia Beach, VA
March 2005 to May 2005
Good key Resorts high end environment
Preparation of foods to include pasta chicken beef this restaurant is a sushi with different types of seafood Cashier
7-11 - Virginia Beach, VA
March 2004 to December 2004
Cashier
Stock
Inventory
Overnight third shift
Loan Resprentative
Crusader Cash Advance - Norfolk, VA
March 2004 to August 2004
Loans
Marketing
Spreadsheets
Mass Flood Marketing
Stock clerk
Dollar General - Virginia Beach, VA
January 2004 to March 2004
Stock clerk
Cashier
security
Inventory
Helper
Tidewater Ceiling Installers - Hampton Roads, VA
September 2002 to November 2002
Staining
Priming
Painting
Laying Stone
Hanging tiles
Hanging sheet rock
"ceilings"
Crew
Wendy's Battlefield - Chesapeake, VA
June 2002 to August 2002
Very high pace work environment.
Flexibility a must.
Ability to uphold multiple positions
Directory Assistance Operator
GC Services - Chesapeake, VA
August 2001 to February 2002
Inbound Agent responsible for providing patrons find persons based on last name first name street Address and zipcode
Sales Csr
West Teleservices - Hinesville, GA
November 2000 to May 2001
Outbound Telesales of calling cards
150-200 customers per week enrolling for in state local and long distance calling Dishwasher
Ryan's - Chesapeake, VA
May 2000 to June 2000
Wash dishes
Clean restaurant kitchen to prepare for the next day of business Dishwasher
Camp Tomahawk Salvation Army - Morgantown, WV
June 1999 to August 1999
Wash rinse and sanitize dishes for summer camp
Bagger
A bite to eat - Philadelphia, PA
January 1995 to August 1998
Cashier
Stock
Security
Bank deposits
Supply
Education
Technology
Long county High School
Skills
• Automotive and Heavy Equipment repair (5 years)
• Can type 60 wpm (10+ years)
• Money counting machine (10+ years)
• Forklift (6 years)
• claims
• Billing
• CPT
• Epic
• Scheduling
• Help desk
• Windows
• Customer support
• Typing
Certifications and Licenses
Military Vehicle/JP8 Mechanic
July 2006 to Present
• familiar with the family of FMTV, LMTVs, M1113s, M1151s, M1165s M1152s, M1097s, M1038s, MRAPs (RG31, RG33 and MATV), GMVs, ATVs, Snow Mobiles, Generators, and other power driven equipment that may require Original Equipment Manufacturer (OEM) Technical Manuals assigned to the designated SF Group - Serve as the customer SME on all maintenance related issues
• Performed repairs and services at the Organizational and intermediate levels of maintenance for all Army Common equipment
• Performed all scheduled and routine unscheduled vehicle maintenance at the unit site and off site if deployed to another CONUS location
• Performed engine, transmission and electrical troubleshooting and diagnostic on assigned equipment to determine required repairs IAW applicable technical manuals
• Capable of replacing worn or broken parts such as piston rings, bearings or other engine parts that have become unserviceable on all types of Army common vehicles
Contact this candidate