Customer Service Phlebotomist
Resume:
AMEERA I. HARRISON
Raleigh, NC ***** 919-***-**** *****************@*****.***
SUMMARY OF QUALIFICATIONS
Exceptional healthcare provider with exemplary business acumen geared toward patient care, organization of patient flow, and expedited quality service. Dedicated to strengthening provider and patient relationships through reinforcement of outstanding customer service, continuous education, and adaptability. Brilliant problem solver with an innate ability to remove obstacles to complete tasks. Capable provider and with a task-driven approach toward job fulfillment. Great rapport builder with the ability to work equally in a team setting or independently. Proficient in various desktop and business software, applications and tools; as well as medical equipment.
AREAS OF EXPERTISE
Venipuncture Technique-Proper Bandaging-Specimen Procurement/Evaluation- Injections-Specimen Processing- Intravenous Catheters-Urine Screening-Paternity Screening-Preparation of Tests- Patient Registration and Documentation–Specimen Quality/Quantity- Specimen Integrity-Creating a Culture of Customer Service- Supply Management- Medical/Emergency/ Clinical settings-First Aid-EKG- Emergency Diagnostic Treatment-Patient Transport
PROFESSIONAL EXPERIENCE
Successfully procured patient specimens in an expedited manner, obtaining and verifying patient information prior to procedure. Enhancing low recollection rates and complaints within the company
Efficiently working to reduce patient wait times and filed patient files. Fielding questions from patients to designated medical staff, and assisting coworkers complete tasks
Securing specimens for proper transport to reduce being compromised
Arriving at multiple designated contract sites presentable and in a timely manner
Promptly administered first aid treatment or life support care to sick or injured person in prehospital settings; including but not limited to stomach suction, airway management, and heart monitoring
Professionally observe, record, and report to physician the patient condition or injury, treatment provided, and any adverse reactions. Communicate with dispatchers or treatment center personnel to provide information and circumstances for a smooth reception of patient, or too receive instructions for further treatment
Well organized in directing multi-faceted components patient care including maintaining and replenishment of Emergency Vehicles, supply inventory including daily items needed and used, a forecast of future goods necessary for proper procurement and allocation and proper planning for scheduling of maintenance and repair, including back up equipment and supplies
Effectively immobilize patient for stretcher and ambulance transport using backboard or other spinal immobilization devices, through team lift or individual lift procedures
Comprehensive ability to effectively motivate staff to reach daily, weekly, and monthly production goals which lead to consistently reaching the top tier in patient processing time, quantity of specimens, error reduction, equipment staying functional by facility and state regulations and more
Effective in solving problems with innovative solutions, developing systems and process improvements proven to increase efficiency and patient/ customer satisfaction. Possessing strong multi-tasking skills, with ability to systematically manage various projects, schedules and tasks
WORK HISTORY
MOBLIE PHLEBOTOMIST QUEST DIAGNOSTICS- MORRISVILLE, NC 2016 TO CURRENT
PHLEBOTOMIST KED PLASMA- WINSTON SALEM, NC 2014-2016
EMT UNITED STATES MILITARY MEDICAL ACADEMY- SAN ANTIONIO, TX 2013-2017
MEDIC UNITED STATES ARMY-RALEIGH, NC 2011 TO 2017
REFERENCES
Robin Lincoln Sumner (PA)
Debie Love (PA)
Ashunti Copeland
Lakima Newome
Kenneth Crockett
Timothy Robinson
Contact this candidate