Management Specialist Customer Service
Resume:
PERSONAL STATEMENT
Highly-motivated, conscientious and competent collaborator who possesses in-depth knowledge and expertise within this industry. With a proven track record of achievement, I can bring positivity, support, and a creative mindset to any team. I pride myself on taking ownership of challenging problems, maintaining high standards, and assisting my employer in achieving their commercial objectives. With a desire and passion for continuous professional development, I am confident I can add value to your organization by always ensuring your customers and clients receive the best service possible. With more than 5 years’ experience in similar roles, I can be relied upon to deliver everything that I set out to achieve, whilst always seeking ways to help my employer grow and save money at the same time.
1501 Little Gloucester Rd Q40, Blackwood,
NJ 08012
WORK EXPERIENCE
AMAZON FULFILLMENT CENTER (TEB 3) NEW JERSEY, SWEDESBORO / June 2019 – Present Transportation Operations Management Specialist / PDT Trainer
• Organizing pickups and delivery schedules.
• Tracking of Shipments and Trucks and Supervising drivers out on delivery.
• Maintaining accurate records and schedules.
• Supporting continuous improvement initiatives, identifying inefficiencies and cost optimization opportunities.
• Providing strategies and generating ideas according to business needs.
• Listened to clients’ needs and collaborated with team to factor the needs into the goal plan.
• Interpreting trends and analyzing and reviewing data, providing meaningful logistics data to others in the organization to aid Customer service and cost improvement.
• OTR driver.
• Training new employees.
• Mapping processed activities to desired outcomes to rectify operational inefficiencies.
• Maintaining the accuracy and integrity of the trailer yard through attention to details, daily yard audits and inspections.
• Ensuring the availability of metrics, reports, and process documentation.
• Supporting site operation teams, internal transportation field teams and external carriers.
• Developed strong relationships with all connected to the logistics process.
• Maintained compliance with all safety, quality, and environmental procedures and controls in the division to guarantee employee safety, legislative compliance, and delivery of high customer experience. GOLD FEILDS LIMITED GHANA / February 2016 – March 2018 Dispatch/Technology Engineer
• Installed/troubleshot Modular Mine hardware devices (PTXB, PTXC), LUXUL/BULLET antennas, OWS radio GPS etc on Fleet of CAT Model Trucks 777s,789s & 793s, KOMATSU 785s, LIEBHERR Excavator 9800s, 996s, 9350s, and Field Towers.
• Expanded and optimized wireless and wired network with wireless access.
• Coordinated fabrication of basic field installation components – Solar Panels, Frames, Boxes, Batteries, Trailers etc
• Provided support to Dispatchers and Mine Care to keep Dispatch systems running effectively.
• Partnered with geo-mechanical engineers, geologist, and other professionals on pit design projects for safe and accurate project results.
• Supported maintenance of engineering servers, site applications, utilization of systems software databases and reporting.
• Monitored mine production rates to access operational effectiveness.
• Clearly communicated problems and progress to upper management via engaging and artful presentation.
• Followed environmental regulations when planning and deploying mining projects.
• Worked collaboratively with HME Supervisors ensuring an efficient and effective maintenance schedule and planned maintenance work is executed in a safe and timely manner.
• Adhered to all site specified Lock-Out Tag-Out (LOTO) procedures.
• Attended daily safety meetings and toolbox talks, contributing to a safe worksite.
• Demonstrated a safe work record and a strong understanding of Workplace MSHA requirements. POWER DISTRIBUTION SERVICES (ECG) GHANA / July 2015 – January 2016 IT Specialist – Intern
• Assisted in the development of IT solutions to improve employee performance, protected company data management of IT projects and improved employee access to the network.
• Helped supervisor to assess the security and functionality of enterprise architecture.
• Entered and verified company data in the database according to company guidelines.
• Optimized network uptime to 99.9%, led network major upgrade and improved systems security.
• Documented employee feedback about the network and systems in report, drafted communication, and documented meetings.
• Learned to work in a Team.
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EDUCATION/TRAINING
Certificate evaluated by WES (World
Education Services) into United States
Standard.
Blue Crest University. Accra, Ghana.
BSc. Information Technology (GPA 3.0)
2011 – 2015
National Institute of Information
Technology. Takoradi, Ghana.
PC/Network Certification. 2009 – 2010
VRA High School. Akosombo, Ghana.
WASSCE Certification.
2002 – 2005
VRA High School. Akosombo, Ghana.
BECE Certification.1999 – 2002
CDL Class A
PDT Trainer Certified
Smith System Certified
KEY SKILLS
Knowledge of ITS dispatch software, DAT
and Truckstop load boards. Proficiency in
MS Office Suites with expertise in Word,
Powerpoint, Excel and Access. Excellent
oral and written communication skills.
Relationship building, Forecasting and
Demand, Planning, Contract Negotiation,
Analytical, Proposal preparation.
ACHIEVEMENTS
Increased production by more than 15% eliciting
Positive feedback from the mining company.
Successfully maintained zero-incident record by
Completing extensive training regarding safety
Standards.
Provided support by performing and leading daily
operational tasks to enhance production, keeping in line with company standards and policies to finish the projects on time and under budget.
Decreased roadside breakdowns by 20% by
performing more frequent detailed inspections to
ensure top performance capabilities.
Increased implementation times by 14% by
introducing training sessions for team members.
BERNARD MORRISON
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