Reservation Agent Customer Service
Resume:
ABERDEEN, MD *****
************@*****.***
HANNA WOGAN
SKILLS
TIME MANAGEMENT, POSITIVE ATTITUDE, HARD-WORKING, 5+ YEARS OF CUSTOMER SERVICE, PHONE ETIQUETTE, TEAMPLAYER, TAKES CRITICISM AND LEARNS FROM IT TO BECOME BETTER, FAST-LEARNER - CAN LEARN A SOFTWARE/PROGRAM QUICKLY AND APPLY IT TO MY DAILY WORK PROCEDURES, WORK ETHIC, SELF-MOTIVATED
EXPERIENCE
KMART, LANCASTER, OHIO — CUSTOMER SERVICE/JEWELER
SEPTEMBER 2015 - UNTIL THE STORE CLOSED DOWN IN SPRING OF 2016
● OFFERED EXCEPTIONAL CUSTOMER SERVICE AT THE JEWELRY COUNTER (OPEN THE JEWELRY CASES TO ALLOW CUSTOMERS TO TRY ON/LOOK AT PIECES AND DO IT WITH A POSITIVE ATTITUDE WHILE REMAINING HELPFUL IN THEIR SEARCH)
●KEEP A CASH DRAWER ALONG WITH THE KEYS TO THE REGISTER AND JEWELRY CASE; TURN KEYS IN AT THE END OF EACH SHIFT - MAKE SURE SURE CASH DRAWER WAS BALANCED OUT
●UPSELL JEWELRY CLEANING PRODUCTS WITH PURCHASES OF JEWELRY AS WELL AS WARRANTIES.
●CREATED DISPLAYS OF MERCHANDISE FOR SALE THAT WOULD CATCH CONSUMERS EYES AND DRAW THEM IN
*** THE MAIN PRIORITY OF MY POSITION AT THE CLOSING DOWN OF THE STORE WAS TO SELL EVERY PIECE OF JEWELRY LEFT IN THE COUNTER, AND I REACHED THAT GOAL ***
●SONIC, LANCASTER, OHIO — CUSTOMER SERVICE/CASHIER/CARHOP
2013 - 2014
●CULTIVATED A POSITIVE EXPERIENCE FOR CUSTOMERS THAT WOULD ENSURE THEY WOULD BE SATISFIED AND RETURN TO OUR STORE
●IMPROVED DRIVE THROUGH TIMES, BY MAKING SURE FOOD AND DRINKS WERE RUNG UP & MADE AS SOON AS THEY WERE ORDERED BY CUSTOMERS
DAIRY QUEEN, ROCKY MOUNT, VA — CUSTOMER SERVICE/CASHIER
SEPTEMBER 2016 - 2018
●CONSISTENTLY HANDLED TRANSACTIONS USING THE POS FOR CREDIT, CASH, DISCOUNTS, ENSURING CUSTOMERS ORDERS WERE PLACED/RUNG UP CORRECTLY.
●PROACTIVELY STOCKED INGREDIENTS AS WELL AS CUPS/ICE CREAM DISHES WHILE TAKING DRIVE-THRU ORDERS AND TAKING ORDERS IN-HOUSE AS WELL.
MID-ATLANTIC DATA & COMMUNICATIONS, INC — EXECUTIVE OFFICE ASSISTANT
2018 - 2019
●ASSISTED COMPANY OWNERS WITH OFFICE NEEDS SUCH AS ANSWERING PHONES, EMAILING CLIENTS, RUNNING TO THE POST OFFICE, RUNNING INVENTORY ON OFFICE SUPPLIES/PURCHASING OFFICE SUPPLIES.
●SCHEDULE IT TECHNICIANS TO CLIENTS - WHICH REQUIRED ATTENTION TO DETAIL AND TIME-MANAGEMENT AS I HAD TO DETERMINE WHICH IT NEEDS WERE URGENT AND HOW MUCH TIME IT TECHS HAD TO DRIVE IN BETWEEN EACH JOB, AND COMMUNICATE TO CLIENTS WHEN I COULD SEND A TECHNICIAN TO THEIR OFFICE
SANDY COVE MINISTRIES — CUSTOMER SERVICE/RESERVATION AGENT
2019 - NOVEMBER 2021
●ANSWERED LIVE PHONE CALLS FOR 30-70 CUSTOMERS A DAY, KEPT A CALL LOG OF GUESTS THAT LEFT VOICEMAILS, AND RETURNED 15-40 VOICEMAILS PER DAY IN BETWEEN LIVE CALLS
●EXCELLENT TYPING SKILLS, 30-50WPM, DATA ENTRY SUCH AS PERSONAL INFO/CREDIT CARD INFORMATION
●COLLECTED PAYMENT 30 DAYS OUT FROM EACH EVENT WHEN FULL PAYMENT WAS DUE
●EMAILED GUESTS TO REMIND THEM OF THEIR UPCOMING RESERVATIONS AND UPSELL ROOM UPGRADES/MEALS/ACCOMMODATIONS
●MAINTAIN A CASH DRAWER FOR GUESTS THAT WERE IN-HOUSE AND WANTED TO PAY CASH OR BY CHECK
●EXPERIENCE IN RUNNING AIRBNB ACCOUNT
EFC SYSTEMS, INC — CUSTOMER SERVICE
NOVEMBER 2021 - JUNE 2022
●PROVIDED CUSTOMER SERVICE VIA PHONE, EMAIL
●HAVE EXPERIENCE WITH QUOTATION, PROVIDED 5-10 QUOTES A DAY TO CUSTOMERS
EDUCATION
OHIO BOARD OF EDUCATION, COLUMBUS, OHIO — GED
2015
BLUE RIDGE BIBLE COLLEGE, ROCKY MOUNT, VA — ASSOCIATES DEGREE IN THEOLOGY
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