Csr Service Call Center
Resume:
Stephen Novobilsky
Chula Vista, CA *****
******************@***********.***
My work experiences are from extensive retail customer work service sales, and automotive parts with mechanical skills, as service advisor assistant manager experience at a body paint and repair shop chain until it was closed, and with also aftermarket product sales in retail and wholesale items. I also have experiences as Retail Merchandiser as wholesale products set ups as with the plano grams. I have 6 years Hospitality food and beverage work experience at the Hotel del Coronado. I have Shipping Receiving Inventory work related skills with networking for special requests as accounting with tax preparer services.
Other skills are face to face interaction experiences with services using my interpersonal Customer service skills with customers and fellow associate employees. I have Call cCenter experiences in most of the Automotive companies answering the phones for customers questions or tech support or ordering as answering calls in Spanish for a direct tech call center in Poway for automotive mechanical support of products.
I am fluent in communications in the Spanish language and read and write it. Authorized to work in the US for any employer
Work Experience
Tax Preparer Seasonal
self-employed
January 2009 to Present
* Prepare Tax returns
* Customer service
* Seasonal yearly employment
Inside counter person for wholesale retail phone as walk in customers National Parts Warehouse - San Diego, CA
January 2019 to May 2020
Inside counter person for wholesale and retail sales Automotive & Truck parts national auto parts call center and Brick warehouse, I worked as an Inside phone sales of wholesale auto parts, and performed inventory duties, special orders and some walk in sales. Bilingual Spanish customers would be directed to me. I answered high volumes of phone calls, help resolve customer problems, and building strong working relationships with customers and vendors. Due to the wuhan virus outbreak the company closed location in May 2020 it was formally WPD automotive warehouse
CSR Service Writer
Meineke Car Care
January 2016 to January 2019
Wrote quotes for work after vehicle inspections, handled parts networking, sales employee and customer input of quotes and billing opening and closing duties at shops. Teacher Aide
San Diego Unified School District
January 2009 to December 2013
* Helped with Day and afterschool programs
* Helped students with class work
* Helped school staff with student classwork
Commercial Sales Manager
Pepboys
October 2010 to November 2011
* New executing new customer accounts and retention of sales to current commercial and retail customers,
* Account A/R, Employee training, Data entry, Networking for part orders, Shipping & ordering thru UPS,FEDEX and USPS and other means, networking for order requests
* Customer services
* outside sales person for the store that had none.
* I would prepare invoices, place SKU/Part number tags and organize it on the right shelves.
* Shipping order thru UPS,FEDEX and USPS and other means, networking for order requests Manager of Service
Earl Schieb Paint and Body
January 2009 to December 2009
* Paint Sales, Customer services, which included project
* Body estimating, parts locating, training, opening and closing store duties and executing paint production of vehicles.
Service Advisor Manager
Sears San Diego Automotive Centers
January 2007 to December 2009
* Sold automotive Tires, store products and services, Inventory control, planograms with sales of customer services, training of employees.
* New Merchandising set ups. Shipping& Receiving Clerk.
* Call center inside sales and order networking.
CD Product Automotive Tech Support
MDI temp staffing
January 2005 to December 2009
* Call center tech support for
* Executed tech support for Mitchell automotive software products,
* Researched data requests in call center for technical software support salesperson counter and phone sales
Napa auto parts, salesperson counter
January 2001 to August 2005
* I was responsible for sales of automotive parts to customers,
* commercial accounts, Special orders
* Help with inventory control
* Parts networking.
Banquet Bar, kitchen and banquet set up, 5 years' experience in bar services food prep Aftermarket parts Auto Body Salesperson,
Aftermarket automotive product outside and inside sales rep
* Developed new accounts from local San Diego County to Riverside to promote the business aftermarket auto body parts to various shops and companies and responded customers concerns and complaints and resolved them, opened new accounts.
* Data entry and call center experience for tech support. Education
Diploma in Marketing
Chula Vista High School - Chula Vista, CA
Skills
• Bilingual English
• Spanish
• Customer service background with retail and wholesale sales & food service kitchen and banquet set ups.
• Call center experience
• Automotive Background in parts sales, mechanical and vehicle inspection & services
• Parts & service manager
• Teacher Aide
• Tax Preparer
• Outside and Inside sales person Computer literate UPS, FEDEX, USPS
• Store management and trainer
• Artworks printing helper, cutter and press machine
• Microsoft systems
• Windows XP
• Microsoft Word
• Excel
• Service writing
• Banquet experience
• Sales management
• Planograms
• Auto estimating
• Outside sales
• Suspension
• Telemarketing
• Customer support
• Vehicle Maintenance
• Marketing
• Management
• Automotive Repair
• Mechanic Experience
• Merchandising
• Accounts Receivable
• Cold Calling
• Typing
• Salesforce
• Pricing
• Upselling
• Alignment
• Event Planning
• Brake Repair
• Oil Change
Languages
• English - Expert
• Spanish - Expert
Assessments
Warehouse associate — Highly Proficient
February 2021
Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient
Sales skills — Familiar
March 2021
Influencing and negotiating with customers
Full results: Familiar
Customer focus & orientation — Proficient
March 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service fit — Highly Proficient
April 2021
Measures the traits that are important for success for customer service roles Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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