Front Desk Customer Service

Emily F. Matty

Chardon, OH ■ 440-***-**** ■ **********@*****.***

PROFESSIONAL SUMMARY

Results-driven and motivated manager in the customer service industry with extensive training and experience in high-pressure, fast paced environments. Skilled in creative problem solving, team-based communication and ensuring customer satisfaction along with a healthy work environment. Instinctively and consistently delivers the highest expectations of efficiency and service standards. WORK EXPERIENCE

Comfort Inn Chardon, OH March 2010 - Present

Manager

Manage employees’ daily, weekly and monthly schedules, duties, and overall performance

Communicate with employees and guests effectively to maintain workplace efficiency

Leverage duties from hotel owner with other employees to achieve the highest guest/employee satisfaction

Respond to guest complaints, concerns and praise of the hotel through email/phone calls in a professional manner Holiday Inn Concord, OH August 2007 - March 2010 Guest Relations Team Leader

Managed employees and fostered a healthy and efficient work environment on a day-to-day basis

Created weekly schedule and implemented tasks passed down from upper level management

Developed employees through training and experience to meet Holiday Inn standard levels of service Front Desk Night Auditor February 2005 - August 2007

Submitted and reviewed nightly audit in a timely manner to maintain workplace efficiency and accuracy

Greeted/checked in guests and ensured the process met all expectations of service

Communicated with employees to make sure all guests needs were met in a timely manner

Operated the phone/front desk computer to efficiently track guest stays and respond to any questions or concerns Maid in Ohio, LLC Painesville, OH January 2000 - February 2005 Owner/Employee

Owned and operated full maid service in the greater city of Painesville area

Provided the highest level of customer service and satisfaction out of all similar businesses in the area

Cleaned homes and commercial buildings alongside other employees of the business QUALITIES & SKILLS

Managing employees effectively

Engaging with customers professionally

Creative problem solving

Working/communicating with a team

Hardworking and Reliable

Prideful in all work endeavors

Delivering exceptional service

Team building exercises

Professionalism and patience in workplace

Inquiring nature to gain knowledge

Positive and driven

Motivated to develop as a professional

EDUCATION/TRAINING

Lake Health Physician Group Women’s Health Specialist OB/GYN Willoughby, OH January 2003 - March 2003 Intern

12-week hands-on internship reviewing and updating patient medical history to reflect any and all changes Cleveland Institute of Dental and Medical Assisting Mentor, OH March 2002 - January 2003 Graduate

Studied the basics of medical assisting in an industry accurate setting, graduated in the 90th percentile of fellow students

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