Medical Assistant Front Desk
Resume:
Melissa Pool
Assistant General Manager
Elwood, IL 60421
*******@*****.***
Dedicated Assistant Hotel Manager who is an avid multitasker when it comes to overseeing daily hotel operations in frequently busy settings. Adept at quickly assessing guest needs and ensuring sufficient resources to maintain optimal guest service levels. Especially skilled at timely conflict resolution strategies.
Work Experience
Certified Medical Assistant
Hedges Clinic
December 2019 to Present
Take patient's vital, enter patients demographics into EMR, give injections, send prescriptions electronically, assist Dr. with surgical procedures and answer phone calls from patients to assist with their questions.
Assistant General Manager
HOLIDAY INN EXPRESS & SUITES - Mokena, IL
June 2019 to December 2019
Overseeing the front office, house keeping, sales & maintenance. Hiring and firing of front office employees. Conduct staff meetings. Scheduling and ordering for front office. Champion Brand Leader. Acknowledgement of front office issues and resolved them quickly & efficiently. Ran all operations second to the General Manager. Assisted with yearly budget. Proficient with Microsoft Office. Worked as MOD in place of the General Manager. Conducted sales & attended sales meetings. Catering Manager
HOLIDAY INN SUITES
June 2018 to June 2019
Conducted regular staff performance reviews. Input groups into Opera system. Walked hotel as part of MOD duties. Developed new marketing strategies in order to increase volume. Covered front desk for reservations, arrivals and checkouts. Dealt with customer issues. Took customer on tours and assisted them with the options for selecting the right service plans for their needs. Accepted and processed payments. Increased sales by 3% through the development and implementation of strategic plans. Certified Medical Assistant (NCMA), Northeast Nephrology April 2017 to May 2018
Assembled, operated, cleaned and properly stored medical equipment and accessories. Assisted doctors with office visits, procedures and assisted with tasks. Collaborated with other team members & providers to assess a patient's health status. Worked one on one with Doctor to complete the patient's care from writing of prescriptions to scheduling all procedures. Precertify patients for their medication and procedures. Administer injections and other medications. Measured patient's vitals. Scheduled appointments and assist with patient's billing. Answered phone calls and returned calls. Certified Medical Assistant
December 2016 to April 2017
NCMA), FINE SKIN DERMATOLOGY
Roomed patients and scribed during the office visit. Assisted during Cosmetic procedures and Surgical procedures. Injected patients with numbing to prepare for surgery. Assisted during Mohs's surgery. Answered calls and refilled prescriptions. Scheduled appointments. Prepared the surgical equipment using the autoclave.
Certified Medical Assistant (NCMA), Pinnacle Dermatology October 2015 to October 2015
Roomed patients and scribed during the office visit. Assisted during Cosmetic procedures and Surgical procedures. Injected patients with numbing to prepare for surgery. Assisted during Mohs's surgery. Answered calls and refilled prescriptions. Scheduled appointments. Prepared the surgical equipment using the autoclave. Worked on a team for Mohs Surgery and worked all stages. Able to bandage a patient after surgery.
Education
Certificate in Medical Assisting
EVEREST COLLEGE MEDICAL ASSISTING SCHOOL
2014
Skills
• Time management
• Strong communication skills
• Management
• Scheduling
• Organizational skills
• Medical coding & terminology
• Customer service
• Patient flow
• Electronic Medical Records
• Computer literacy
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