Data Entry Customer Service
Resume:
Heather Shaw
**** ********** ****** *** ****-*** Dallas, NC 28034 - 704-***-**** (C) - *.********@*****.***
Professional Summary
Pharmacy Technician with 16 years of hospital and retail pharmacy experience. Self-starter with
extensive knowledge of data entry and customer service.
Licenses
Certified Pharmacy Technician since 2007 Medication Therapy Management Certified
Licensed Pharmacy Technician in North Carolina CPI/CPR Certified
Skill Highlights
Pyxis/Omnicell system HIPAA trained
Counting and pouring expertise Experience in Pain Management
Abbreviations comprehension Excellent telephone etiquette
Efficient and accurate Hospital and retail pharmacy professional
Strong decision-making ability
Professional Experience
Carolinas HealthCare Systems-Mindy Ellen Levine Behavioral Health Center July 2015 to Current
CPhT
Davidson,NC
Communicate with Nurses and Doctors of patients discharges and coordinate medications
Refill Omincell machines daily
Verify insurance coverage for patients to check eligibility for discharge medications
Deliver discharge and first dose medications to nursing units
Perform monthly unit inspections to check for out of date medications and to cycle count medications
Remotely fill refills and new E-Scribes with CMC-Randolph
Prepack control medications
Dispense narcotics from safe and deliver to nursing units
Attend Trauma Informed Care meetings
Caromont Health August 2008 to Current
CPhT
Gastonia, NC
Communicated directly with nurses via telephone and drop off window
Dispensed and delivered patient medications to patients throughout the hospital.
Efficiently answered multi-line phone and processed high volume of order requests from nurses
Answered and screened phone calls for the pharmacist in a friendly, efficient manner.
Accurately pulled medications from the shelves for Pyxis replenishment and delivered them to the
various patient care areas.
Accurately recorded compounded products and prepared appropriate labels.
Filled departmental requisitions and crash cart medication trays.
Tubed medications to nursing floors as soon as they were checked off by pharmacists
Mixed various pharmaceutical preparations according to orders sent to pharmacy department
Strictly maintained patient confidentiality.
Labeled all products appropriately, including cautionary and auxiliary labels.
Consistently upheld proper pharmacy and general safety procedures and standards.
VeriMed February 2015 to May 2015
CPhT
Charlotte, NC
Entered new patient profiles and prescriptions into medication input software system.
Communicated directly with doctors' offices and VeriMed field representatives via telephone, fax and
email.
Worked closely with pharmacists and used medication input software to safely and accurately
dispense medication.
Verified patient data and billing information.
Correctly priced and filed prescriptions after they were filled.
Maintained drug inventory levels by ordering necessary medications and supplies and verifying
deliveries against purchase orders.
Maintained proper inventory levels, rotated stock and immediately complied with prescription drug
recalls.
Long's Drugs October 2014 to January 2015
CPhT
Gastonia, NC
Entered new patient profiles and prescriptions into medication input software system.
Communicated with doctors' offices via telephone, fax and email.
Provided friendly customer service at prescription drop-off and pick-up counters.
Efficiently answered multi-line phone and processed high volume of order requests from nurses,
doctors and pharmacists
Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
Retrieved, counted and measured drugs and capped and uncapped vials and bottles.
Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.
Labeled all products appropriately, including cautionary and auxiliary labels.
Communicated with all customers and staff in a pleasant and professional manner.
Precisely processed third party prescriptions and managed adjudication review.
Regularly ordered medication and pharmacy, office and restroom supplies.
Proficiently processed and dispensed written, oral and electronic prescriptions.
Rite Aid December 2006 to August 2008
CPhT
Gastonia, NC
Entered new patient profiles and prescriptions into medication input software system.
Communicated directly with doctors' offices via telephone, fax and email.
Provided friendly customer service at prescription drop-off and pick-up counters.
Worked closely with pharmacists and used medication input software to safely and accurately
dispense medication.
Answered and screened phone calls for the pharmacist in a friendly, efficient manner.
Maintained drug inventory levels by ordering necessary medications and supplies and verifying
deliveries against purchase orders.
Verified patient data and billing information.
Verified accuracy and completeness of information on prescription and refill requests.
Maintained proper storage and security conditions for all drugs.
Correctly priced and filed prescriptions after they were filled.
Strictly maintained customer and patient confidentiality.
Retrieved, counted and measured drugs and capped and uncapped vials and bottles.
Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.
Labeled all products appropriately, including cautionary and auxiliary labels.
Communicated with all customers and staff in a pleasant and professional manner.
Precisely processed third party prescriptions and managed adjudication review.
Advised customers on the selection of medication brands, medical equipment or healthcare supplies.
Consistently upheld proper pharmacy and general safety procedures and standards.
Maintained proper inventory levels, rotated stock and immediately complied with prescription drug
recalls.
Appropriately resolved customer issues, complaints and questions.
Education and Training
East Lincoln High Shool 2006
Business Management
Denver, NC, United States
Carolinas College of Health Science PreNursing 2017-
Community Service
Assisted Gaston County Police Department with Operation Drug Drop in 2014
Volunteered at MedAssist in September 2017
Contact this candidate