HAGIN TAKIA

ads1us@r.postjobfree.com

561-***-****

SKILLS

Leadership skills Communication skills

Computer savvy Problem-solving skills

Efficient customer retention skills Inside and Outside sales

Multitasking skills Language skills

EXPERIENCE

Customer Service Representative

Philadelphia/PA

Working Solution/June 2018 to December 2022

Follow communication Scripts when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and, or alternatives.

Manage large amount of inbound and outbound calls in a timely manner.

Build sustainable relationships and engage in customers by taking extra mile

Keep record of all conversations in our call center database in a comprehensible way.

Take advantages of opportunities to up sell products when they arise.

Provide information on the company’s products or services and generate interest in the offer.

Identify any issues that customers might be struggling with.

Boost customer’s loyalty by offering a proper experience over the phone.

Report on customer feedback.

Follow up on customer calls.

EDUCATION

South Fort Myers High School Fort Myers, FL

High School Diploma 07/2004

Miami Dade College Miami, FL

Associate Degree 07/2007

LANGUAGES

English, Spanish