Front Desk Customer Service
Resume:
Marco Chavis-Gonzalez
Las Vegas, NV 89123
*********@*****.***
SUMMARY AND ACCOMPLISHMENTS
●Self-motivated. Ability to stay focused and complete tasks in a team or independent work environment.
●Excellent customer service skills; friendly, helpful and outgoing personality
●Strong work ethic; trustworthy, punctual and reliable
●Dedicated team player with strong commitment to quality and excellence.
PROFESSIONAL EXPERIENCE
M Resort Spa and Casino Nov 2016-Present
Busser/Server at Antony’s stk house/Raiders Tavern, Las Vegas NV
Responsible for consistently providing memorable guest experiences.
Processing orders through Micros POS terminal
Familiar with handling high volume and large banquet event parties.
Elia Beach Club 2022 Beach Season
●Ensured proper presentation
●Organized large parties reservations and special request efficiently and accurately
●Monitor and observe customer experience to ensure that guest satisfaction is met
Gatsby Cocktail Lounge July 2021-Dec 2021
Server Assistant Las Vegas, NV
●Responsible for consistently providing memorable guest experiences.
●Familiar with handling high volume and large banquet event parties.
●Organized and efficient server
Drai’s Beach Club 2021 Pool Season
Server Assistant, Las Vegas NV
Gracious hospitality
Responsible for consistently providing memorable guest experiences.
M Resort Spa and Casino Mar 2016- Nov 2016
Lifeguard, Las Vegas, NV
Oversaw pool in multiple areas to ensure guests safety
Greet guests and offer service and answers to any questions or concerns
Hand out towels to resort guests
Organize and clean up pool area for Open/Close hours
Diamond Resorts International, Cancun Resort Mar 2015-Dec 2015
Lifeguard, Las Vegas, NV
Oversaw pool in multiple areas to ensure guests safety
Greet guests and offer service and answers to any questions or concerns
Hand out towels to resort guests
Organize and clean up pool area for Open/Close hours
Lucas Group
Contractor Las Vegas, NV Jan 2014- Mar 2015
Temporary employment at The Cosmopolitan & Everi Games
Organized and stored hotel suites technology
Front desk reception, answered multi-line phones
Greet incoming visitors and check-in
COMPUTER EXPERIENCE
MS Excel MS Word MS Outlook MS PowerPoint
10 key Typing 30 wpm Multi-line Phones Internet Explorer
EDUCATION
College of Southern Nevada 2016-2017 Associates of Arts –
PROFFESSIONAL REFERENCES
Anthony Defalco Food and Beverage Manager Libertine social 702-***-****
Eric Sorensen Parkway Tavern General Manager
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