Customer Service Cashier

City Mill Apr **** — Sep ****

Austin Travel Nov *997 — Dec 2010

Myrna Gormley

E-mail: *************@*****.*** § Phone: 1-808-***-**** 1136 Wainiha St Apt E, Honolulu, HI 96825

WORK EXPERIENCE

Cashier

Greet customers and answer incoming calls in a professional, timely manner Operate a cash register to enter purchases, exchanges and refunds Follow proper cash handling, check and credit card procedures Operate a cash register to enter purchases, exchanges and refunds Provide excellent customer service, address needs of customers in an effective manner Motivated, friendly, and a team player

Cash register

10 key

Manager, Corporate Travel

Exceptional customer service

Customer retention

Quoted & booked accurate domestic & international airline, car and hotel reservations Insured corporate travel policies were followed

Serviced inbound corporate travel via phone, fax and email Fared and issued e-tickets

Completed reservations in a timely manner

Secured the lowest air, car & hotel rates at the time of booking Help to obtain Visas & passport renewals & deliveries Fast paced environment

Worked with a team in NY as well as independently in Hawaii Managed 12 corporate agents and fare desk in NY office until Sep 2000 Worked remotely from my home office in Hawaii from Feb 2001 to Dec 2010 SABRE

Office Word and Excel

Corporate reports

Meeting booking software

Myrna Gormley 1

QUALIFICATIONS

Over 30 years of Corporate & Meeting Travel

Remote office in my home from Feb 2001 to Dec 2010 servicing Corporate clients After hours emergency calls for entire travel office, including cruises, leisure, wholesale, and corporate High School Graduate, Northside High School, Ft. Smith, AR Airline School Graduate. Weaver Airline School, Kansas City, MO Hired by American Airlines after graduating. INTERESTS

Travel, home improvements, gardening & reading

REFERENCES

References available upon request.

NEW SECTION

I had to leave the travel industry to care for my husband from Jan 2011 until Jul 2017 when he passed. I remember airport codes, Sabre formats, profiles, following company policies & how to work remotely on your own.

I would like to secure a remote corporate position so that I can once again utilize my vast knowledge. Myrna Gormley 2

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