Office Assistant, Customer Service, Receptionist

Detail-oriented, results driven, solution minded professional with excellent communication, interpersonal and time management skills. My experience and exemplary references gained from establishing, managing and growing a successful business over the last 30+ years, has uniquely qualified me as a valuable asset to represent your company. My positive attitude, unquestionable integrity, and exceptional customer service skills would prove to be an invaluable contribution towards your organization achieving its goals.

OWNER/OPERATOR RESIDENTIAL CLEANING SERVICE — Independent Residential Cleaners Dearborn, MI, May 1987 - Present

BUSINESS OFFICE ASSISTANT — Oakwood Healthcare (Beaumont) Westland, MI, October 2001 - October 2007

Nancy Stanhope

Phone 313-***-****

Email ***********@*********.***

Address Dearborn, Michigan 48124

Created, cultivated and maintained a successful business by consistently providing services with the highest level of professionalism and integrity to ensure expectations were always exceeded.

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• Established and implemented procedures and practices to maximize effectiveness and efficiency of daily operations.

• Recruited, interviewed, trained and supervised personnel. Handled all quality control issues. Performed all administrative functions: performed phone consultations, service quotes and client interviews, managed multiple sites including coordinating personnel and site schedules, conducted reviews, maintained inventory, coordinated procurement and servicing of equipment, compiled confidential client records, prepared and issued invoices, collected and recorded revenue, processed timesheets and administered payroll.

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Initiated, developed and nurtured client relationships through social acumen to expand clientele through referrals while earning a reputation for exceptional service which garnered exemplary references.

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• Greeted and directed patients and visitors in fast paced, high volume clinic servicing 100-150 patients per day.

• Utilized computer and job-related software to update and maintain patient records and database systems. Answered multi-line telephone system to direct calls, schedule appointments for 20+ providers, answer questions, record and deliver messages.

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• Collected and posted patient payments, completed charge entry functions, ledger balancing and reconciliation. Created/processed/filed/retrieved medical records. Verified patient insurance coverage/eligibility via telephone and internet. Gained working knowledge of medical terminology.

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• Entrusted to train new Business Office Assistants as well as business school interns.

• Simplified office procedures to increase efficiency and profit. Established a protocol for patient pre-registration that was adapted to all Ambulatory Service sites and is still in use today.

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Received excellent supervisor reviews and numerous accolades for process improvement suggestions and implementation. Selected to accompany inspectors during JCAHO accreditation reviews.

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PROFESSIONAL SUMMARY

EXPERIENCE

SALES CONSULTANT, TEAM LEADER — Partylite Candles & Lia Sophia Jewelry MI, February 1993 - October 2007

OFFICE MANAGER — Sports Medic Medical Rehabilitation Services, P.C. West Bloomfield, MI, May 2001 - October 2001

BUSINESS ADMINISTRATION

— Henry Ford Community College

Dearborn, MI, May 2000

Relevant Coursework

Awards & Honors

HIGH SCHOOL DIPLOMA

— Bethesda Christian Academy (Parkway Christian)

Sterling Heights, MI, May 1987

Awards & Honors

— Macomb Community College

Warren, MI, May 1987

Awards & Honors

• Achieved leadership levels by recruiting consultants. Received numerous awards for sales, recruitment and leadership. Made cold calls to generate leads and expand list of prospective customers. Established and maintained data bases of past and potential customers.

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Attended training sessions, meetings and company events to build expertise and promote products. Conducted training sessions and presented at sales meetings.

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Designed and produced marketing materials, communicated attributes of product through public displays and demonstrations.

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• Tracked sales numbers and issued progress reports to executives. Collected payment, entered customer transaction information into company database, tracked order, followed up with customers post delivery.

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• Answered multi-line telephone system and scheduled appointments. Greeted patients and guests.

• Created/processed medical records and verified insurance coverage/eligibility.

• Provided sales/marketing support, generated mass mailings.

• Maintained providers schedules and coordinated travel/meeting arrangements.

• Distributed mail, ordered inventory/supplies, maintained cleanliness and oversaw daily operations of facility.

• Business • Business Law

• Accounting • Computer Applications

• Dean's List every quarter

• Summa cum laude • National Honor Society member

• Salutatorian • National Merit Scholarship recipient

• Four year class officer

• Early Honors Admission while attending high school • Completed 14 credit hours senior year EDUCATION

Christopher Smith — CD Services, Inc.

Business Owner/Operator

Cleaning Client For Over 30 Years

Phone Number 248-***-****

Email ******@*************.***

Barbara Stockman — Emergent Holdings, Inc. - BCBS

Director Of Compliance & Privacy/Corporate Lawyer

Cleaning Client For Over 30 Years

Phone Number 734-***-****

Email *******@***.***

Constance Nicholas — Public School Systems Of MI

Educator Cleaning Client For Over 30 Years

Phone Number 248-***-****

Email *****************@*****.***

Barbara Havera — Oakwood Healthcare

Nurse/Manager Manager

Phone Number 734-***-****

Email **********@*******.***

Carol Bridges — McDonald's Restaurants

Franchise Business Owner

Cleaning Client For Over 20 Years

Phone Number 734-***-****

Email ************@***.***

Kevin Yoder — Ford Motor Company

Senior Designer Project Manager

Client For Over 15 Years

Phone Number 248-***-****

Email **********@***.***

Kristen Korzecke — Independent Consultant

Business Owner

Character Reference/Friend 25 Years

Phone Number 810-***-****

Email *********@*******.***

Roselyn Simmons — Retired

Retired Oakwood Co-worker/friend

Phone Number 313-***-****

Email **********@*****.***

Letters of Recommendation and additional references available upon request.

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REFERENCES

ADDITIONAL INFORMATION

Contact this candidate