Customer Service Representative
Resume:
SUSAN LAMBERT
CUSTOMER SERVICE SPECIALIST
HAMPSHIRE, 60140, USA
DETAILS
Hampshire, 60140, USA
************@*****.***
Skills
Customer Service
Communication Skills/Relationship Building
Effective Time Management
Microsoft Office/Chat/Email
Leadership
PROFILE
Empathetic, friendly, and articulate customer service professional with several years of customer service experience. Proven skills in meeting goals and experience in sales. Experience in building and maintaining a large customer base. Ability to maintain a positive attitude when serving customers. Possesses good judgment and the ability to handle confidential information discreetly. A person with the ability and a love for learning. Looking for a career with advancement opportunities.
EMPLOYMENT HISTORY
Discover/Remote
August 2022 — Present
Build relationships with card members and coordinate with colleagues in a team environment. Answer incoming back-to-back calls, ensuring one time call resolution, while maintaining a positive, empathetic and professional demeanor. Communicate with customers through various channels and respond promptly to customer inquiries. Ensuring customer satisfaction, with empathy and knowledge of products. Keep records of customer interactions, transactions, comments, and complaints. Communicate and coordinate with colleagues as necessary. Comfortably toggle back and forth between different programs and two monitors while talking to customers on phone. Manage emails, join team and individual meetings, while being in a on the job training program.
Signed & Sealed Notary LSA, LLC/Self, Hampshire
February 2021 — Present
Interact with clientele from diverse backgrounds in a kind and courteous manner. Collaborate with title, mortgage, and third-party companies using a CRM and chat. Set up appointments, and receive and download documents. Meet with borrowers and sellers to facilitate loan documents. Explain the purpose of each document being signed and answer any pertinent questions. Purposefully making clients comfortable with a process that can be overwhelming. Check documents and identity credentials for all parties. Make sure all documents are signed and dated correctly. Notarize documents while complying with privacy laws. Manage monthly calendar, organize emails, print documents, scan back, ship documents using UPS or FedEx, and keeps track of all accounting.
Medical Collection Specialist at State Collection Service Inc. Geneva IL
August 2018 — December 2019
Set and met monthly account collection goals. Using their CRM made inbound and outbound calls to patients in a queue. Updated new and current patient records. Handled patients in a manner that opened communication lines to make the best use of collection abilities. Compassionately persuaded collection resolution to be resolved promptly. Established payment plans for patients and kept consistent communication open while keeping track of account activity. Managed accounts appropriately and effectively for maximum collection potential. Made sure all collections were conducted in full compliance with my workplace, local, state, and federal requirements. Used inside chat program to communicate within the company.
Demographics Specialist at QMB, Remote/Arizona
August 2014 — May 2017
Worked remotely using QMB programs. Professionally and pleasantly called insurance companies to check on eligibility, billing, and pre-authorizations. Made calls to Doctors' offices and clinics to get any information I may have needed to get the data for insurance questions. Documented all calls and entered information in programs for Doctors' and clinics’ use. Transposed demographics to QMB's programs. Used the programs to look up insurance companies, doctors' offices, and clinics for any information needed to update information.
Cosmetologist/Salon Owner at Just Teasin' Hair Salon, South Elgin
March 2009 — September 2014
Built and maintained a large clientele. Professionally answered phones, scheduled appointments, and reminded clients of appointments. Offered clients a relaxed and inviting atmosphere. Consulted with clientele and fulfilled their hair care needs. Hired and trained new employees to meet the expectations of the salon. Mentored staff to enhance salon development and increased productivity. Evaluated staff performance and handled all promotions and terminations. Worked on various marketing techniques to build a business. Took care of accounting and all business aspects of the salon.
EDUCATION
Cosmetology, Hair Professional Academy, West Dundee
February 2003 — February 2004
1500 hours of education for cosmetology.
Certificate, Elgin Community College, Elgin
September 2014 — May 2015
Phlebotomy ASP Certification, Anatomy and Physiology, Medical Terminology, Biology, and Surgical Tech classes. MS Office and Business Administration classes.
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