Plant Manager Customer Service
Resume:
Donna Trapp Merrill
*************@*****.***
Dixon, MO
Summary
My career has been spent in customer service and Banking finance. I have always had a very strong work ethic, and am always ready to learn new things at any time. I love to solve problems with a desire to have in the end customer satisfaction.
Skills
Computer skills, Time management, Excellent Communication Skills, Strong Work Ethic, Self Starter, Hich Customer Service Standards, Team Player
Experience
Administrative Assistant
Real Alloy
06/2021 - 10/2021
Provided administrative support to the Plant Manager, Plant Controller, CSR, S&R, HR, and Purchasing Dept. Coordinated inbound and outbound shipments with truck arrivals and coordinated with the shipping/receiving department.
Monitored Shipping and receiving data, compiling reports for management review. Assisting in month-end reporting, invoicing customers, sending load manifests to border control, creating BOLs for outbound shipments for carriers/customers
Schedule and monitor and report receiving appointment databases of incoming customer material to customers daily. Work closely with customer production supervisors, and plant management regarding any receipt issues (IE: load quality, weight difference, missing information, etc. ) Fraud Prevention Representative
Alliance Data
09/2016 - 02/2021
ANALYZED TRANSACTIONS TO DETECT SUSPICIOUS ACTIVITY AND PROTECT CUSTOMER ACCOUNTS. HANDLED INBOUND CALLS TO FIELD INQUIRIES ABOUT FRAUDULENT OR SUSPICIOUS TRANSACTIONS. WORKED INDEPENDENTLY TO RESOLVE COMMON ISSUES AND COORDINATED ESCALATIONS TO MANAGEMENT FOR COMPLEX CASES.
FOLLOWED STRICT PROCEDURES IN DEALING WITH FRAUDULENT TRANSACTIONS TO HELP CARDHOLDERS OBTAIN APPROVALS.
ASSESSED THE LEGITIMACY OF TRANSACTIONS AND INITIATED APPROVAL, CANCELLATION, OR REFUND ACTIONS. STAYED CURRENT ON TRENDS IN SUCH AREAS AS MONEY LAUNDERING AND CRIMINAL TECHNIQUES TO SUCCESSFULLY SPOT NEW TYPES OF FRAUD.
ASSISTED ACCOUNT HOLDERS AND FINANCIAL INSTITUTIONS WITH LOST OR STOLEN CARDS. Payment Solutions Associate
Alliance Data
09/2015 - 10/2016
CONTINUOUSLY MET OR EXCEEDED DAILY SERVICE QUALITY AND PERFORMANCE SCORES. SET UP PAYMENT PLANS TO HELP CUSTOMERS BRING ACCOUNTS CURRENT. CONDUCTED SKIP TRACING TO LOCATE INDIVIDUALS RESPONSIBLE FOR OUTSTANDING BALANCES. CALLED MODERATELY AGED ACCOUNTS IN-PERSON WITH A FRIENDLY APPROACH TO RESOLVING NON-PAYMENT ISSUES.
ESTABLISHED REPAYMENT SCHEDULES THAT WORKED WITH THE CUSTOMER'S FINANCIAL SITUATION. Retention Representative
Alliance Data • Athol, Idaho
07/2014 - 09/2015
COLLECTED PAYMENTS, UPDATED ACCOUNTS, AND NOTIFIED CUSTOMERS OF ADDITIONAL RESPONSIBILITIES. CALLED MODERATELY AGED ACCOUNTS IN-PERSON WITH A FRIENDLY APPROACH TO RESOLVING NON-PAYMENT ISSUES.
POSTED PAYMENTS AND ADJUSTED BALANCES TO REFLECT NEW VALUES. SALES REPRESENTATIVE, Clothing Phone Rep
Coldwater Creek
10/2012 - 06/2014
RECEIVED ORDERS FROM CLIENTS AND ENTERED THEM ACCURATELY TO DELIVER REQUESTED SERVICES ON TIME. HELPED CUSTOMERS SELECT THE BEST FITTING MERCHANDISE TO FIT THEIR NEEDS BY CLOSELY SUPPORTING EACH PERSON THROUGHOUT THE BUYING PROCESS.
MAINTAINED GOOD WORKING RELATIONSHIPS WITH CO-WORKERS AND MANAGEMENT
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