Customer Service Agent
Resume:
Marquise Demarco-Williams
*** * **** **, ************ PA, 19104
ads1qf@r.postjobfree.com
Employment Experience:
Vanguard Client Service Associate February 2022 -June 2022 Malvern, PA
● Partner with our clients via the phone to assist them with a wide range of inquiries.Partner with our clients via the phone to assist them with a wide range of inquiries.
● Provide world-class customer experiences by bringing warmth, energy, and knowledge to each conversation.
● Used investment knowledge to execute trades on behalf of our clients & helped them understand their foundational needs of their accounts.
● Documents financial transactions by entering account information.
● Reconciles financial discrepancies by collecting and analyzing account information - Email Support
● Strong attention to detail and good analytical skills
● About 2-3 years of financial experience
Hertz Instant Return Representative June 2021 - Sep 2021 Philadelphia, PA
● Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner.
● Inspect vehicles and record any new damage or major cleaning requirements and complete required documentation.
● Check fuel level and mileage and clearly explain final charges to the customer.
● Keep the work area organized and free of clutter.
● Maintains customer confidence and protects operations by keeping financial information confidential.
BNY Mellon Call Center Representative March 2020 - Dec 2020 King of Prussia, PA
● Processing deposits, payments, and withdrawals.
● Responsible for processing incoming and outgoing wire transfer payments via ACH to & from banks.
● General data entry and navigation across multiple Microsoft programs.
● Managing client bank accounts, including opening and closing accounts, and overseeing transactions.
● Assist customers in high call volume environments to reset their password, obtain account information, transfer funds, and any other basic account maintenance.
● Maintains financial security by following internal controls.
● Prepares special financial reports by collecting, analyzing, and summarizing account information.
Results Ameriheath Representative Sep 2019 - March 2020 Blue Bell, PA
● Responsibilities include responding to customers in a timely, professional and courteous manner.
● This includes inbound and outbound member and/or provider phone calls or correspondence regarding health benefit, eligibility or customer issues.
● Processed applications & Completed call logs and reports.
● Used extensive listening and communication skills to provide the best customer service experience. This position requires the management of a variety calls primarily selling products and services to new and existing customers.
Wawa Crew Member July 2018 - August 2019
Philadelphia, PA
● Maintain proper cash levels in register drawer.
● Worked in coffee station determining what need of refills and observing coffee thermals.
● Follow proper coding procedures. Check expiration codes and inspect all items once during shift. Pull expired items, document and discard.
Walmart Cap Team 2 Nov 2017 - July 2018
Philadelphia, PA
• Maintains merchandise presentation by stocking and rotating merchandise
• Removing damaged or out-of-date goods.
• Setting up cleaning and organizing product displays, signing and pricing merchandise appropriately and securing fragile and high-shrink merchandise. Acme Markets
Seafood/Deli Clerk Nov 2016 -Oct 2017 Philadelphia, PA
• Assisting in ordering the proper amount of product for the Seafood department.
• Maintaining, cooking and rotating product and displaying it properly. Maintaining high standards for product freshness and sanitation.
Dunkin Donuts Crew Member Jan 2016 - Dec
2016 Philadelphia, PA
• Handled food preparation, cleaning and serving.
• Assisted at the cash register and providing excellent customer service.
• Responsible for brewing/grinding coffee, Restocking cups and food items, and assisting bakers. 24 Hr Drop Off Service Laundromat Laundromat Attendant Mar 2015 - Nov 2015 Philadelphia, PA
• Assisted customers in learning how to operate the machines on the laundromat floor and also assisted in using the proper amount of supplies. Regularly cleaned and maintained the entire facility.
• Responsible for making sure there was enough change in the machines.
• Provided independent services/care for specific customers. Volunteer Experience:
Philly Aids Thrift Store Volunteer Feb 2015 - Aug 2015 Philadelphia, PA
• Assisted in stocking the shelves with new product and replacing product that had been moved during the
• course of the day.
• Developing and sustaining friendly relationships with customers.
• Guiding and recommending clothes to customers matching with their personality. Education:
Pennsylvania Cyber Charter School
Midland, Pennsylvania
December 2013 – June 2017
Coatesville Area High School
Coatesville, Pennsylvania
September 2012 – December 2012
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