Research/Data Analyst

Phone 573-***-****

*** **** ****** ** *** *

Jefferson City, MO 65109

************@*****.***

KORIN J. BOUSTEAD

PROFESSIONAL EXPERIENCE

Missouri Public Service Commission July 2012 to Present

Commission Staff/Energy Resources Department

Research/Data Analyst

• Receive case assignments for moderately complex individual tariffs on energy efficiency and low-income programs for investor owned electric and natural gas companies; notifies staff of circumstances or apparent consequences.

• Initiate general discovery of case information; gather and categorize utility policies and historical records for review and analysis. File testimony on energy efficiency and low- income weatherization issues in electric and natural gas rate cases.

• Review tariff sheets for language and meaning; determines requirements and staff position to avoid interpretative differences.

• Evaluate incentives to customers, promotional practices and demand side management.

• Prepare and presents exhibits and testimony; analyzes testimony and exhibits presented by utility company officials or their consultants.

• Develop proposed rules and standards governing computation of rates and tariffs by regulated utilities/ present proposals for Commission approval.

• Work with company energy efficiency advisory groups/collaborative with stakeholder oversight on annual program budgets, evaluation, measurement & verification of programs for cost effectiveness and program oversight.

• Member of the Committee to Keep Missourians Warm and a council member of the Missouri Weatherization Policy Advisory Committee

C & S Business Services May 2012 to July 2012

Contractor for Missouri Department of Social Services in the MO HealthNet Division.

William Woods University June 2011 to November 2011

Campus Recruiter

• Recruited students to enroll in the Evening and Adult Studies for Bachelor and MBA programs for the Southwest Missouri territory.

• Attended Chamber of Commerce events and Career Fairs to meet potential students and network with human resource professionals and business owners.

• Conducted new student orientations.

AmerenUE September 2002 to May 2011

Customer Service Representative

• Responsible for answering customer inquiries and requests, including establishment of new and transfer accounts.

• Effectively managing customer complaints, resolving billing issues and handling trouble calls.

• Responsible for establishing payment agreements, advising customers regarding collection procedures.

• Maintained personal telephone statistics and call volume in excess of company average.

Alamosa PCS/Sprint PCS August 1999 to October 2001

Retail Sales Manager

• Responsible for achieving monthly, quarterly, and annual revenue objectives, including budget, profit and loss and business plan management.

• Directly hire, train and manage and evaluate performance of 5 team members.

• Interface with corporate marketing, sales, and training regarding new programs, new product introductions, and sales incentive activities.

• Manage the day to day operations of the retail location, including inventory supervision and reconciliation, and maintain sufficient stock levels to ensure customer's needs were met.

• Assist in resolving complex customer complaints related to products and programs offered by the company.

EDUCATION

William Woods University - Graduated 2001

Masters in Business Administration

Columbia College – Graduated 1998

Bachelor's degree in Business Administration - Marketing emphasis

COMMUNITY INVOLVEMENT

Relay for Life- Team Jewels for Life

• Assist with team fundraisers and community projects to raise money for Relay for Life

• Participate with team in annual Relay for Life Event

MO Families 4 Families

• Board of Directors – Parent Advocate

• Department of Mental Health – State Advisory Council Member – Parent Advocate for Children and Youth Services

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