Customer Service Data Entry
Resume:
Associate's Degree:
Computer Science, Electronic
Technician
Technical Trades College
Grand Junction, CO
Bachelor Of Science:
Security System Technology
ITT Technical Institute -
Indianapolis
Denver, CO
********@*****.***
Bixby, OK 74008
Skills
• Construction Estimating
Document Management Systems
(10+ years)
•
• Budgeting (5 years)
Customer Service Skills (10+
years)
•
Office Manager Experience (2
years)
•
• Salesforce (Less than 1 year)
• Microsoft Outlook
• Quality Assurance
• QuickBooks
• Blueprint Reading
• SAP
• Leadership Experience
• Project Planning
• Project Management
• Strategic Decision-Making
Work Planning and
Prioritization
•
• Customer Service Management
• Team Leadership
Education And Training
Vibrant professional proficient in performing office and management duties, including Customer Service. In-depth knowledge of Microsoft. Energetic leader with proven success in maximizing potential for business development. Above & Beyond Construction Cleaning Services - Business Owner Tulsa, OK
06/2022 - Current
O'Reilly Auto Parts - Shift Manager
Herriman, UT
12/2018 - 01/2021
Bobbi BUSH
Summary
Experience
Promoted business on social media platforms to maximize brand identity and generate revenue.
•
Managed operations budgeting, accounts payable and accounts receivable and payroll.
•
• Conferred with customers to understand needs and finalize purchase orders.
• Kept records for production, inventory, income and expenses. Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
•
• Met with service vendors or product suppliers to facilitate delivery. Mentored and trained new hires on sales techniques and customer service procedures.
•
• Determined pricing for products or services based on costs and competition. Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
•
• Interviewed, trained and supervised employees.
• Responsible for Managing and Training new employee Ensure all shift responsibilities are completed, stocking, closing store,cash out drawers, count safe,approving return and overrides setting alarm at the end of shift
•
• Setting up planograms, monthly changing sale prices,advertisements
• Preparing all merchandise to be returned
• Receiving all new merchandise
• Assists all customers selecting parts
• Upheld company standards and compliance requirements for operations. Enhanced operations and boosted productivity through employee training, coaching and assignments.
•
Directed and led employees and team members on effective operations, methods and procedures.
•
• Reported employee behavioral issues, losses and customer complaints to Executive Air East Inc - General Manager
Denver, CO
01/2016 - 02/2019
Ch2m Hill, Inc - Document Specialist
upper-level management.
• Helped employees accomplish tasks during peak periods.
• Managed daily cash intake by counting out registers
• Promoted products, increasing customer base and market share.
• Directed employees through daily routines.
• Handled customer complaints, questions and inquiries.
• Managed cash positions and made bank deposit
Trained new employees on company policies, procedures, techniques and customer service standards
•
Maximized smooth office operations by organizing office operations, procedures, scheduling aircraft maintenance
•
• Arranged meetings for Airport General Manager, FAA and Safety Inspectors
• Made travel arrangements for Aircraft Mechanics and Inspectors Completed clerical tasks including filing, faxing, scheduling, placing orders, and approving and reviewing requisitions for supplies and aircraft parts
•
• Kept track of all incoming and outgoing mail
• Processed invoices
• Prepared and reconciled payroll
• Ordered office supplies
• Designed Filing System
• Maintained Aircraft Maintained Books,
• Track Aircraft Mechanics Time and overhead on projects
• Arranged and kept records FAA required Drug /Alcohol policy
• Assisted with data entry
• Managed office inventory and placed new supply orders. Handled scheduling and managed timely and effective allocation of resources and calendars.
•
Administered payroll and maintained proper documentation of employee personnel.
•
Monitored payments due from clients and promptly contacted clients with past due payments.
•
• Used judgment and initiative in handling confidential matters and requests.
• Reviewed files and records to obtain information and respond to requests. Elevated customer satisfaction ratings by promptly resolving client and case issues.
•
• Managed office budget to handle inventory, postage and vendor services. Automated office operations, managed client correspondence and tracked records.
•
Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
•
• Recruited, interviewed and hired qualified staff for open positions.
• Administered employee discipline through verbal and written warnings. Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
•
Denver, CO
04/2013 - 12/2015
Willing to relocate: Anywhere
• Responsible for the timely, accurate and efficient preparation documents Control the numbering, sorting, filing, storing and retrieval of both electronic and hard new acquisitions
•
• Archived closed acquisition by scanning alk documents
• Copy documents produced by technical teams, projects or departments.
• Completed documents and work requests according to company standards. Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
•
• Set up documents for individual projects based on specifications. Uploaded documents to control sites, tracked transmittals and coordinated revisions.
•
• Converted documents for specific personnel or project needs.
• Filled out and stored transmittal logs for permanent records.
• Created and edited documents, mail merges and graphics using diverse programs.
• Developed electronic, CD and hardcopy data books. Managed document processes through scanning, filing and transmitting while following all standard procedures.
•
Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
•
• Identified errors and suggested appropriate edits.
• Organized, maintained and safeguarded files and databases. Utilized document control database system to allow for better tracking and revision identification.
•
• Performed file backup to properly store and archive electronic registers. Reviewed and verified project documents for completeness, format and compliance with contract requirements.
•
Submitted project documentation to management for approval, transmitting approved documents to customer.
•
• Monitored due dates for drawings, specifications and technical manuals. Reviewed contracts to determine documentation required for each phase of project.
•
Reviewed array of different types of documents, including drawings, spec sheets and blueprints to maintain accuracy.
•
• Properly prepared and shipped records for storage at offsite facilities. Delivered detailed project management control documents for key project oversight.
•
Helped reduce overall waste by effectively archiving critical data, which effectively saved $10000 annually.
•
Additional Information
• Willing to relocate: Anywhere, Authorized to work in the US for any employer
Contact this candidate