Service Representative Customer

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven

multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Centre professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self- motivated and true team player.

Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Personable customer service representative offering 5 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Experience

Liveops Port Orange, Florida

Customer Service Representative 01/2020 - 07/2022 Handled customer inquiries, answered questions, and resolved problems in a timely manner Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales

Created a new customer database by entering customer information into a database Developed and trained 16 new customer service representatives on the proper handling of customer inquiries Teleperformance Port Orange, Florida

Customer Service Representative 02/2017 - 10/2020

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Provided primary customer support to internal and external customers.

• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Responded to customer requests for products, services, and company information.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Updated account information to maintain customer records.

• Answered product and service questions, suggesting other offerings to attract potential customers. UMAR ALIYU

386-***-**** *************@*****.*** 1270 reed canal road, apartment 4201, Port Orange, Florida

• Recommended products to customers, thoroughly explaining details.

• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

• Collected and analysed customer information to prepare product or service reports. • Recorded account information to open new customer accounts.

Skills

Microsoft excel, Microsoft office, Communication skills, Sales, Front desk, Cash handling, Microsoft word, Windows, Writing skills, Bilingual, Communication skills, Spanish

Education

Embry Riddle Aeronautical University Daytona, Florida Business Administartion 12/2022

Currently completing courses in business administration, accounting and statistics

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