Fire watcher.
Resume:
Colita Thomas
*********@*****.***
Objective
I’m very focused and successful at multi-tasking and delivering prompt and friendly service to all customers. I do my best in customer service.
Skills
leaning
Cash handling
Hospitality
Point of sale / checkout
Verbal and written communication
Menu knowledge
Product promotion
Communications
Customer service
Teamwork and collaboration
Sales
Point-of-sale transactions
Order taking
Telephone etiquette
Communication
Customer engagement
Experience
July 2017 to October 2018
Taco Bell Selma, Al
Crew Member
Ensured cleanliness of restaurant areas by cleaning tables, sweeping floors and cleaning the restroom.
Motivated and disciplined employees according to established requirements.
Explained menu options in detail so that customers could make educated decisions on food items.
Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
Bussed and reset tables and kept the dining room and work areas clean.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Maintained clean dining room, lobby and service areas at all times.
Upheld standards of cleanliness, food handling and safety.
Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
Maintained high standards of cleanliness and sanitation.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Carried large loads of dishes to kitchen for washing.
Addressed guest concerns and resolved all issues to guests' satisfaction.
Set performance expectations and provided honest feedback.
Verified cash drawer against the day's receipts.
Provided friendly and attentive service.
October 2018 to July 2020
McDonalds Selma, AL
Manager
Ensured cleanliness of restaurant areas by washing off tables, sweeping floors and cleaning the restroom.
Bussed and reset tables and kept the dining room and work areas clean.
Assisted guests with finding items.
Maintained an atmosphere of enthusiastic customer service.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Assisted co-workers whenever possible.
Upheld highest standard for cleanliness of glass and silverware.
Addressed guest concerns and resolved all issues to guests' satisfaction.
Supervised, trained and developed team members in accordance with company policies and procedures.
Handled money,
Set performance expectations and provided honest feedback.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Motivated and disciplined employees according to established requirements.
Verified cash drawer against the day's receipts.
Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
Maintained clean dining room, lobby and service areas at all times.
Listened to, understood and clarified guest concerns and issues.
Offering enthusiastic and personable service to all customers.
Established and maintained a positive work environment.
Maintained high standards of cleanliness and sanitation.
Education
Advanced Diploma
Selma High School
4.0 GPA
Accomplishment
Received best customer service representative of the month award.
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