Customer Service Assistant Manager

Pam Lutkins

***** * ****** **, ***** AZ. ***** – 928-***-****– **********@*****.***

Objective Looking for a Management Position. Have been in Management for 20 years. Building Materials, Lumber and Retail. Willing to expand my career in other fields. Experience Sales Support Specialist

Builders First Source, Prescott Valley, AZ

July 2021 – Present

Customer Service

Ordering Special Orders / Working with Vendors

Working the Counter when needed

Store Operations Manager / Assistant Manager

Foxworth Galbraith Lumber Co., Roswell, NM

July 2nd2018 – July 2021

- Customer Service

- Open and Close Store

- Maintain Regular Business and Manage HR Issues

- Ordering, Receiving, Special Orders

- Work with Accounts for Customers

- Merchandising, Cycle Counts and Inventory

- Ball State University Degree in Management

Floor Supervisor

Foxworth Galbraith Lumber Co. Prescott, AZ

August 2015 – June 30th, 2018

- MIT Training Program

- Customer Service

- Covered the Floor and Contractors Desk

- Ordering, Receiving, Special Orders

- Open and Close Store

- Work with Accounts for Customers

- Merchandising, Cycle Counts and Inventory

Lowes

Prescott AZ

Oct. 2007 – August 2015

- Receiving Dept. Manager

- PSA Dept. Manager

- Seasonal / OPE Dept. Manager

- Flooring / Home Org. Dept. Manager

- Paint / Home Decor Dept. Manager

- Electrical Manager

– Customer Service

– Oversee all Receiving, Unload Trucks

– Make sure all merchandise is properly distributed and paperwork is complete

– Oversee all Resets, New Displays, New Product

– Cycle Counts, Seasonal Resets, New Product & Organization of Dept.

– Cycle Counts, Special Orders, Order Management and Organization of Dept.

– Inventory Control in all Departments

Inventory Control Manager

Foxworth Galbraith Lumber Co., Prescott AZ,

May 2002 – August 2007

- Customer Service

- Accounts Payable, Oversee all Purchase Orders and VCR’s

(Vendor Credit Requests)

- Inventory Control

- Equipment Maintenance

Commercial Sales Specialist / Credit Control

Lowes HIW, Prescott Az

December 2000 – April 2002

- Customer Service

- Set up & maintain all Corporate / Tax exempt Accounts

- Maintain organization between Credit, Commercial Sales.

- Deliveries and Customer Service Departments

Education Waubonsee Community College, Sugar Grove Il 1990 - 1993

- EMT Certification / Fire Fighting Classes

- Took classes towards Associate Degree in Applied Science. References References are available on request.

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