Customer Support Sales Service

Joseph Cleaver

**** ******* **.

Colusa, CA. ****2

Hm. 530-***-****

Mobile 530-***-****

********@***********.***

Objective: An interesting and challenging position with a growing company in the field of sales, service and marketing.

Experience: ECOLAB Colusa, CA. 95932

Sales Service Manager Institutional April 2003 to February 2016

Pacific Northwest and Pacific Central Areas

· Managed and coordinated daily sales activities.

· Executed daily operations of customer support, distributor relations, training and education in regard to safety, health code compliance and product and equipment knowledge. As well as equipment installation, maintenance and repair.

· Wrote, designed and produced operational, procedural and safety guidelines for new and existing customers.

· Was instrumental in the maintenance of and growth of existing and new customers.

· Advised distributors and clients concerning sales techniques.

· Analyzed sales statistics in order to formulate positive sales plans and to assist dealers in promoting sales.

· Supervised and managed sales, safety and educational programs

· Reviewed market analyses in order to determine customer needs and volume potential.

· Developed sales campaigns in order to accommodate goals of the company.

· Successfully handled Territory growth, customer retention, expansion and product penetration.

· Represented company at trade association meetings to promote product.

· Structured and maintained customer compliance, safety and procedural programs.

· Coordinated liaison between sales department and other sales-related units.

· Spearheaded all forms of sales, safety and compliance efforts.

· Analyzed and controlled expenditures of territory in order to conform to budgetary requirements.

· Sold installed and maintained sanitation, housekeeping, floorcare, water treatment and safety equipment.

· Assisted other Territory Managers and team members in gathering and preparing sales materials

· Served as manager, motivator, educator and team member for the district, the area and the region.

· Prepared periodic sales report showing sales volume and potential sales.

· Restructured and improved existing and new sales programs.

· Responsible for all aspects of a million-dollar territory.

· Responded to written and telephone requests for service, sales and overall customer support.

· Researched and recommended effective, productive and beneficial programs to support existing and new customers.

Achievements: Recognition of Budget Achievement 2005- 2008,2013,2014

Highest Percent of Budget 2006,2008

Pacific Northwest Route Manager of the Year 2006

CPO and Serve Safe certified

Licensed Forklift, Pallet Jack and tugger operator

Licensed General Pest Applicator

Additional

Experience:

Pierce Packaging Equipment, San Mateo, CA.

Sysco Foods, Union City, CA

Coca Cola Vending Services, San Leandro, CA.

Keystone Pest control, Union City, CA.

Education: Ohlone College Fremont, CA.

AA Business Administration 1985

References: Available upon request

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