Customer Service Manager
Resume:
Justine Hodes
Restaurant Management, Lead Bartender-manager Customer Service
Gulfport, MS 39501
*.*******@*****.***
Experienced and qualified in the hospitality and restaurant industry. Extensive knowledge in food, spirits, alcohol, sales, and marketing. Over twelve years of restaurant management and twenty years of bartending and serving.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Property Manager
Ellicot Tran LLC - Gulfport, MS
April 2019 to March 2020
Oversee rental properties, collect payments, schedule viewings. Answer any calls relating to properties. Perform credit and background checks.
Handle marketing and promotions.
Lead Bartender
New Daisy Theatre - Memphis, TN
July 2016 to December 2019
Managed bar inventory, restocked supplies and placed orders. Updated daily logs, computer tracking systems and other relevant documentation. Handled money, balanced tills, processed credit card payment batches and prepared bank deposits. Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies. Developed unique events and special promotions to drive sales. Enthusiastically and appealingly described food and drink specials to guests. Upheld strict cash handling procedures. Conducted monthly inventory. Closed out cash register and prepared cashier report. Maintained a consistent, regular attendance record.
Bar Manager
LBOE - Memphis, TN
October 2014 to May 2017
Managed bar inventory, restocked supplies and placed orders. Handled money, balanced tills, processed credit card payment batches and prepared bank deposits. Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner. Developed unique events and special promotions to drive sales. Waited on multiple customers at the bar and throughout the bar area. Received beverage orders from wait staff and delivered beverages to guests. Maintained full knowledge of beverage lists and promotions. Ensured liquor was secured at the end of shifts. Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
Bartender Shift Manager
TJ Mulligan's - Memphis, TN
May 2011 to February 2016
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits. Developed unique events and special promotions to drive sales. Waited on multiple customers at the bar and throughout the bar area. Received beverage orders from wait staff and delivered beverages to guests. Maintained full knowledge of beverage lists and promotions. Ensured liquor was secured at the end of shifts. Upheld strict cash handling procedures. Conducted monthly inventory. Closed out cash register and prepared cashier report. Maintained a consistent, regular attendance record. Education
High school or equivalent in General Studies
Bolton Agriculture High School - Arlington, TN
2003
Skills
• Marketing
• Property Management
• Customer Service (10+ years)
• Management
• Office Management
• Microsoft Word
• Accounts Payable
• Word
• Excel
• Hotel Experience
• Hospitality Experience
• Social Media Management
• Property Leasing
• Restaurant Management
• Bartending
• Microsoft Outlook
• Assistant Manager Experience
• Restaurant experience
• Supervising experience
• Serving
• Communication skills
• Computer literacy
Certifications and Licenses
Food Safety Handler
November 2019 to November 2022
TABC Certified
Food Handler Certification
Additional Information
SKILLS
Customer service
Friendly demeanor
Promotinal understanding
Money handling
Engaging personality
Clear and effective communication
Ordering bar supplies
Changing beer kegs
Highly reliable
Classic cocktails Liquor, beer and wine knowledge
Knowledge of craft and microbrews
Positive attitude
Proficient in Microsoft and Excel
Quick Books
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