Ariel Alexander

Human Resources Director

Talent Acquisition Director

Operations Manager

Buffalo, NY • 716-***-****

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Leading HR operations to enable business success and overall company growth Qualifications Summary

Human Resources Director with substantial managerial-level experience. Oversees HR operations and programs with specialization in recruitment and talent acquisition, organizational structuring, benefits and compensation, workforce development, and facilitating equal opportunities. Keen eye for identifying process bottlenecks and finding innovative and creative solutions to improve performance and efficiency. Unmatched determination and follow-through with a propensity for resourcefulness. Cultivates engaging, employee-centric HR environments by assessing training needs, setting clearly defined metrics, and motivating teams to collectively achieve big-picture goals. Passionate advocate for continuous learning and growth with strong communication, critical thinking, decision-making, and conflict resolution skills.

Core Competencies

● Human Resources Management

● Training Needs Assessment

● Employee Relations

● Strategic Business Planning

● Negotiations and Contracts

● Vendor and Stakeholder Relations

● Talent Acquisition

● HR Program Development

● Learning and Development

● HR Policies and Procedures

● Customer Service

● Team Building and Leadership

● Operations Management

● Employee Benefits/Compensation

● Key Performance Indicators

● Regulatory Compliance

● Process and System Improvement

● Staff Training and Coaching

Career Experience

ConEquip Parts, Newfane, NY February 2014 – Present Human Resources Director October 2019 – Present

Oversee HR operations and staff including HR program development, recruitment, hiring, salary negotiations, onboarding, benefits and compensation, workforce and employee development, and employee and labor relations. Respond to employee inquiries, process complaints and claims, conduct investigations of misconduct, recommend resolutions, and manage disciplinary actions. Coordinate annual meetings with employees to evaluate performance and review progress. Update or develop new HR policies to maintain compliance with local, state, and federal regulations and communicate changes to staff.

● Collaborated with senior leaders, stakeholders, multiple business units, and staff across the enterprise to plan and implement HR projects and initiatives, enhance HR services and quality, build cross-functional relationships, and improve communication.

● Effectively structured employee benefits and compensation packages by researching current market trends and budget demands.

● Accurately entered and managed all employee payroll and benefits data in the Bene-Care and Automatic Data Processing (ADP) systems.

● Reduced employee turnover and maintained maximum staffing levels by tracking job vacancies and designing region-wide processes for recruitment, skill matching, and behavior-based interviewing to attract qualified candidates. Page 1 3

Ariel Alexander

● Proactively monitored programs and implemented changes to increase effectiveness and meet changing HR needs.

● Authored and maintained an employee handbook covering company policies, benefits information, code of conduct, and disciplinary procedures.

● Increased performance and productivity by assessing training needs and creating learning and development (L&D) programs for 100+ employees.

● Fostered an employee-centered HR culture by evaluating the organizational structure, revising the continuous improvement plan, and creating opportunities for employee growth through promotion paths and succession plans.

● Successfully advanced through various roles at the company and helped grow the team to 100+ employees across two office locations. Received continuous recognition from the owners, who attribute a large portion of this growth to individual contributions made from the initial role of Receptionist to HR Director. Operations Manager November 2017 – October 2019

Directed a matrix team of operations, management, sales, finance, safety, compliance, and HR staff.

● Contributed to overall business and revenue growth by developing strategies to better structure the organization, facilitate positive communication between leadership and staff, and streamline processes and workflows.

● Developed and reviewed new Master Service Agreements to simplify and improve the contract negotiation process.

● Increased efficiency by developing a system for logging and tracking work issues.

● Identified process bottlenecks and reduced turnaround time by creating departmental training programs, coaching employees in performance strategies, and introducing new methods and techniques.

● Collaborated across the enterprise to develop or update procedures, drive quality metrics, implement process changes, and promote best practices.

● Built highly trained teams to succeed in critical departmental roles by planning, coordinating, and leading various operations component exercises.

● Spearheaded several initiatives to refine the business strategy, enhance the company culture, reduce downtime and costs, and maximize revenue.

Customer Service Manager June 2015 – November 2017 Supervised the team in daily customer service operations. Managed customer issues with products and services through resolution with a focus on customer satisfaction and loyalty. Trained and mentored staff in customer service and performance strategies.

● Led several special projects and initiatives to enhance customer service such as creating customer satisfaction surveys, analyzing feedback, and developing strategies for improvement.

● Boosted productivity by evaluating training needs and employee performance and devising effective plans of action.

● Partnered with the marketing team to design and launch promotional campaigns and events.

● Increased sales and customer retention by offering customized solutions to customers to prevent account cancellations.

● Optimized efficiency and exceeded quality service goals by streamlining processes and establishing higher customer service standards.

Reception Manager Tracking Specialist September 2014 – June 2015 Page 2 3

Ariel Alexander

Managed customer and vendor relations and resolved a range of product and service issues with a focus on customer satisfaction.

● Reduced liability and risk across departmental programs by establishing internal requirements and standards.

● Maximized efficiency by automating the record tracking, client correspondence, and data communications processes. Reception Manager August 2014 – September 2014

● Built and led a high-performance administrative team through continuous coaching and by creating new opportunities for employee development.

● Coordinated the implementation of Method customer relationship management (CRM) and Google Sheets applications to automate multiple departmental processes. Receptionist February 2014 – August 2014

● As the company's first receptionist, identified several problem areas in customer service operations in the first few months, independently conducted research, and developed a strategic plan for improvement.

● Presented the plan to the owners, which was approved and implemented and resulted in substantial business growth.

● Received a promotion to Reception Manager, hired a replacement Receptionist, and built out the departmental team. Education

Coursework completed at Buffalo Academy of Science Charter School, Buffalo, NY Certifications

Volunteer Life Coach

Technical Proficiencies

Method, Google Sheets, Microsoft Office (Excel, PowerPoint, Word) Page 3 3

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