Service Representative Customer
Resume:
Amanda Gillaspy
Customer Service Representative
Address **** ****** **** **.
Jacksonville, AR, 72076-1856
Phone 501-***-****
Email amandagillaspy1980@hotmail
Knowledgeable Customer Service Representative with an eye for detail and a commitment to accurate work. Seeking a new position where strong work ethics and exemplary time management skills will be appreciated.
● Payment posting
● Data Entry
● Medical claims submission
● Insurance verification
● Customer service
● Collections/Billing
10/19-Present Personal Shopper/Delivery Driver
Instacart/Doordash, Cabot, AR
● Purchase groceries and retail items for members in a specified time frame.
● Provide excellent customer service over the phone and in person.
● Use organizational and time management skills daily to ensure accuracy and punctuality. 03/09 - 06/19 Patient Accounts /Billing Springhill Surgery Center, North Little Rock, AR
● Maintained current accounts through aged revenue reporting.
● Researched and followed up on denied insurance claims for United Healthcare, Medicaid and all Medicare HMO’S.
● Answered patient questions about billing or upcoming appointments. Also handled patient complaints about billing.
● Posted insurance and patient payments, collections, and processed refunds on a regular basis.
● Assured timely verification of insurance benefits prior to patient procedures or appointments.
● Backup to the main surgery scheduler for two years. 2006-09 - 2009-03 Customer Service Representative
Stanley Steemer, Sherwood, AR
● Received, screened and routed incoming calls
● Oversaw office accounting functions such as AP/AR, collections, and payroll to keep finances accurate and current.
● Solved problems timely and effectively, ensuring customer satisfaction.
● Maintained office supplies inventory by checking stock and ordering new supplies as needed.
● Interacted with customers professionally by phone, email or in person 2004-07 - 2006-08 Front Desk Medical Receptionist
The Woman’s Clinic, Jackson, MS
● Adhered to strict HIPAA guidelines at all times to protect patient privacy.
● Checked patients in while making sure demographics were correct and up to date.
● Medical records
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