Class B Customer Care

MEHMET SELCUK GÜLER

PERSONAL INFORMATION

Date and Place of Birth: 23.03.1979; Ankara

Citizenship: Turkish

Marital Status: Single

Driving Licence: Class B – 1998 – active driver

Mobile Phone: 009*-***-***-** 86

E-mail: *************@*******.***

Military Status: Completed – November 2002

EXPERIENCE

February 2020 – continuing InterEast Transport AB

Branch Manager

-Prospect and initiate lasting and sustainable relationships with new customers

-Maintaining relationships with suppliers and drivers

-Negotiating and pricing of transport costs

-Overlook and controlling of ongoing transports in every stage of the chain

-Checkup and processing documents

-Registering data regarding transports and customer information in informational systems

-Managing the team in Turkey branch

-Developing the processes and business

May 2016 – February 2020 Zooplus AG

Operations Manager

Purchasing and Pricing. Invoice control. Marketing Activities. Making contracts with suppliers. Inventory control. Auditing warehouse operations. Auditing E-trade operations. Weekly Reporting to Germany HQ

Works in relation with all out-source service providers such as warehouse, payment systems,

cargo companies. Works in Logo ERP system. Responsible for all process for import from Germany and import from China. Maintaining efficient work flow of all routine systems and integrations between zooplus shop system and Logo, cargo, warehouse, customer care and payment systems for smooth business flow. Responsible from purchasing and all inbound process from start until products are active on shop. Works efficiently for cost cutting operational precautions and activites in all stages starting from purchasing to cargo and warehouse operational process. Preparing all necessary reports about purchasing, sales, logistics with data-mining. Finding new suppliers for different brands/products. Support to local Managing Director in preparing necessary reports.

March 2014 – May 2016 Cadica Group SpA

Logistics Manager

deal with planning, coordinating, administration and general management issues, which include the

day-to-day supervision of staff and overseeing work and deals in first time with more practical,

'hands-on' work. liaising with customers, suppliers and transport companies; planning, coordinating and monitoring the receipt, order assembly and dispatch of goods; the efficient utilisation of space and mechanical handling equipment, ensuring quality, budgetary targets and environmental objectives are met;

coordinating the use of automated and computerized systems where utilised; responding to and dealing with customer communication by email and telephone; keeping stock control systems up to date and ensuring inventory accuracy; planning future capacity requirements; organising the recruitment and training of staff, as well as monitoring staff performance and progress; motivating, organising and encouraging teamwork within the workforce to ensure productivity targets are met or exceeded; producing regular reports and statistics on a daily, weekly and monthly basis; briefing team leaders on a daily basis; maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely; overseeing the planned maintenance of vehicles, machinery and equipment.

November 2012 – June 2013 HiPP GmbH & Co.

Supply Chain Manager

Stock planning. Planning purchase orders, and following sales figures. Preparing stock, and cost

reports. Controlling delivery, and warehousing costs. Following purchase orders. Arranging

transportation for imports. Dealing with import transactions. Balancing stock levels. Controlling warehouse, and daily delivery activities to minimize defect deliveries. Taking some actions to develop delivery performance. Improving logistics processes.

April 2005 – November 2012 Hempel A/S

Logistics Specialist

Making stock and cost analysis. Giving purchase orders to suppliers. Preparing cost reports, and payment plan for the finance department. Controlling stock movements. Following purchase orders, and exports. Arranging sea and road transportation for imports and exports considering time and cost. Dealing with import and export transactions. Following production in Turkey. Balancing stock levels. Controlling the warehouse personnel. Taking some actions to develop delivery performance. Improving logistics processes.

April 2004 – April 2005 Albaraka Türk Özel Finans Kurumu A.Ş.

Import Operation Specialist

Controlling import files according to the terms of payment. Dealing with international banking operations. Preparing payment plan for clients, and preparing cost reports for each project. Following import transactions.

August 2003 – April 2004 Sarten Ambalaj San. ve Tic. A.Ş.

Import Planning Responsible

Gathering needs of the company’s factories in certain periods. Organizing purchase orders

considering urgency. Giving orders to suppliers. Controlling orders’ prices. Following purchase orders according to their terms of payment, and delivery. Planning sea and road transportation. Dealing with import, banking, and insurance operations. Preparing cost reports for each import. Following and improving all processes from suppliers to the final delivery point.

January 2001 – July 2001 Ankara Hayat ve Emeklilik A.Ş.

Financial Assurance Consultant

Direct Sales and Marketing of Insurance.

EDUCATION

1996 - 2000 Yeditepe University, Economic and Managerial Sciences Faculty, International Relations (English)

LANGUAGES

Turkish, English.

COMPUTER SKILLS AND COMPETENCES

Word, Excel, As 400, Scala, Logo, Sap, Microsoft Dynamics NAV, Axion, Outlook, Lotus Notes, Power Point.

Contact this candidate