System Administrator General Manager
Resume:
Chau Nguyen
Torrance, Ca *****
Tel: 310-***-****
***********@*****.***
SUMMARY OF QUALIFICATIONS: Twenty-five years of success in responsible restaurant management. Proven ability of learn quickly, assess problems, and initiate corrective action. Comfortable in fast-paced, high-stress situations requiring attention to detail and follow-through. Able to motivate personnel to high performance standards and excellence. Demonstrated success in organizing tasks, increasing efficiency, and obtaining maximum results from limited material and manpower resources. Furthermore, I have seven years of experience in the IT Department, as a System Administrator.
EXPERIENCE
09/2021 to Present Norms Restaurant.
Assistant General Manager. (FOH Manager)
Responsible for FOH operations, team of 25 to 35.
Make weekly schedule for FOH operations
Hiring and training FOH staffs.
Supervised all aspects of business operations and monitor compliance with company policies, standards and procedures
Manages Profit & Loss and Restaurant Compliance.
Builds Team Talent.
Drives Sales Growth.
PF Chang's @ LAX ( Paradies Lagardere)
05/2019 to December 2020.
Annual Sales Volume: $12 Million.
Assistant General Manager
Responsibility for FOH operations, team of 25 - 30 and BOH when Executive Chef is not in
Increased average Ticket $51 to $53 through training and suggestive selling.
Make weekly schedule for FOH operations.
Make purchase order for FOH.
Evaluate performance of employee and conduct timely performance appraisals.
Supervised all aspects of business operations and monitor compliance with company policies, standards and procedures.
Discipline employees who are not meeting company policies and or standards.
Manages Profit & Loss and Restaurant Compliance.
Builds Team Talent.
Drives Sales Growth.
12/2016 to 05/2019 Corner Bakery Café
MIT Rest Manager / Fast Track / General Manager
Supervised all aspects of business operations and monitor compliance with company policies, standards and procedures.
Ensure the safety of customer and associates through training and execution of food safety and restaurant safety standards and guidelines.
Controlled shift Management, Cash deposit, Opening and Closing, Inventory control, Purchase Order, and Management reports
Hire, train, and maintain personnel
General Manager, Yoshinoya America Inc (Franchise _Sugi AMH INC)
Torrance, California— 2013 – 12 / 2016
Supervises all aspects of business operations and monitors compliance with company policies, standards and procedures.
Ensure the safety of customers and associates through training and execution of food safety and restaurant safety standards and guidelines.
Controlled Shift Management, Cash Deposits, Opening and Closing, Inventory Control, Purchase Order, and Management Reports.
Hire, train and maintain personnel.
Ensures all training and reference materials are available and used by the team.
Evaluate performance of employees and conduct timely performance appraisals.
Discipline employees who are not meeting company policies and or standards.
Manages Profit & Loss and Restaurant Compliance.
Builds Team Talent.
Drives Sales Growth.
System Administrator, Yoshinoya America Inc
Torrance, California— 2006 - 2013
Assisted in the operation of the company’s computing environment.
Assisted in hardware installation and maintenance of workstations, servers, networking equipment, and other supporting hardware.
Performed user account creation, deletion, and configuration.
Supervised backup and disaster recovery operations.
Performed occasional off-hours and remote support to over 80 locations.
Analyze, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.
Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company requirements. Recommends resolutions to complex matters of significance and coordinate the implementation of the approved course of action.
Coordinate and monitor troubleshooting to isolate and diagnose common system problems: document system events to ensure continuous functioning. Recommend course of action and implement as approved.
Coordinate testing, upgrade and configuration of system files and services. Ensure changes are in accordance with appropriate operating procedures.
Operations Special Project Manager, Yoshinoya America Inc
Torrance, California— 2004 - 2006
Plan, coordinate and implement construction and renovations of new stores to ensure completion in accordance to agreed timelines/schedules for the grand opening.
Provide direction, coaching and reinforcement to the general manager and teams to ensure strict adherence to all programs in place including operating standards, customers experience, food safety, quality, productivity, inventory levels and health and safety.
Develop grand opening marketing plan.
Identify deficit in grand opening operation and establish priority action plan.
Store Operations Inspector, Yoshinoya America Inc
Torrance, California— 2001 – 2004
Accountable for inspection and grading of store operation. Observed and reported issues in the operation. Administered necessary precautions and efficiently operated equipment. Facilitated scheduling, and adhered to company policies and procedures.
Driven, analytical management and inspection specialist with rich experience in the areas of daily operations management, grading and administrative management. Exceptionally well organized and resourceful, able to flourish in a pressure-filled environment; build business; cultivate relationships, and support administration processes. Proven acumen with strengths in inspection, reporting, administrative assistance, business development, and customer relations building.
Excels in reporting, assistance, and inspections. Results-oriented, able to balance multiple responsibilities, consistently delivering results on time.
District Manager, Yoshinoya America Inc
Torrance, California— 1990 - 2001
Manages and coordinates activities of subordinate managerial personnel involved in operating fast food services in assigned area total of ten store location.
Reviews operation records and reports of subordinate managers to project sales and to determine restaurant profitability.
Train, mentor and support subordinate managers, and restaurant teams.
Directs through subordinate managerial staff, compliance of workers with established company policies, procedures, and standards.
Inspects premises of assigned area to ensure that physical facilities comply with safety, health, and environmental codes and ordinances
Store Manager, Yoshinoya America Inc
Torrance, California— 1985 - 1990
Supervises all aspects of business operations and monitors compliance with company policies, standards and procedures.
Ensure the safety of customers and associates through training and execution of food safety and restaurant safety standards and guidelines.
Controlled Shift Management, Cash Deposits, Opening and Closing, Inventory Control, Purchase Order, and Management Reports.
Hire, train and maintain personnel.
Ensures all training and reference materials are available and used by the team.
Evaluate performance of employees and conduct timely performance appraisals.
Discipline employees who are not meeting company policies and or standards.
Manages Profit & Loss and Restaurant Compliance.
Builds Team Talent.
Drives Sales Growth.
EDUCATION
Certificate of Training
Yoshinoya College, Torrance, California
Completed HP-UX System and Network Administration 1
POS Radiant system training
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