Patient Access Registration

AnneMarie Wilhelm

*** *. ****** ***. ***, Tacoma WA 98403

Cell: 253-***-**** *******@*****.***

Community Service

Neighborhood Clinic - Former Board Member

Ad hoc team - By Laws

Maintain Social Media Account - Twitter

Former Co-Chair Saint Patrick Scrip Program

Education and Certifications

Certified Navigator for Washington Healthcare Authority

EPIC Credentialed Trainer - Anesthesia & OpTime

EPIC Principal Trainer - Anesthesia & OpTime

Certified Respirator Fit Tester

Eastern Gateway Community College - Healthcare Administration

Currently enrolled

Proficient

Microsoft Word, Microsoft Excel, Microsoft PPT

OneHealthPort, Provider One, Availity, Link, and Nordian

Work History

September 2020 - September 2022

Patient Access Supervisor, MultiCare Good Samaritan Hospital - Emergency Room

Manage and provide explanation for monthly,quarterly, and yearly budget - Emergency Room and Main Admitting

Work closely with clinical staff and other departments to ensure open communication and seamless patient flow

Ensure employees are time clock compliant

-Follow up with employees who may be out of compliance

-Follow up with disciplinary plans or actions as needed

-Reduced overtime and missed punches

Goals Met:

Point of Service - POS

-Prior three years POS collections averaged 67%

-POS collections now meet or exceed 100%

Length of Stay - LOS

-Prior five years exceeded 45 minutes

-Reduced provider to registration complete LOS to 27 minutes

Streamlined Labor and Industries (L&I) workflow

-Reduced filing errors

-Filing compliance and accuracy increased by 81%

Performed registration chart audits to ensure complete and accurate patient registration

-Verify Demographics, Insurance Coverage, Estimates, Copays, & Financial Aid

-Work side by side with Patient Financial Navigators(PFN) pre screening patients for financial aid and community resources

Regularly lead and conducted monthly team meetings

-Regulated 1:1's with patient access staff

September 2019 - September 2020

Patient Financial Navigator, MultiCare Tacoma General Hospital - Emergency Room

January 2010 – January 2015

Anesthesia/OpTime Trainer/Instructor, Providence Health & Services Hospital

Project Management Lead for New Employee Training

Project Management Lead for Implementation of IntraOp and PACU curriculum

Maintain and update Training Track Matrix for Anesthesia and OpTime

Maintain and update Curriculum for Anesthesia and OpTime

Create Storyboards for ELearnings

Develop Credential Training program and materials

Provide effective implementation of instructional products and programs.

Plan and manage instructional design projects

Promote collaboration, partnerships and relationships among the participants in a design project

Apply business skills to managing instructional design

Project Management Lead for NWT Pilot Project, WiseTail: Commons

Lead for Anesthesia/OpTime Ministry Go Live Technical Dress Rehearsals

Lead for Anesthesia/OpTime Ministry Go Live Work Flow Dress Rehearsals

Ministry Point of Contact for Anesthesia/OpTime

Lead for Anesthesia/OpTime Ministry Engagement

Identify potential training gaps/issues and work with other members of the training team to resolve

Collaborate with other applications to provide customer support

Curricula review and update

Provide training on OpTime and Anesthesia Epic application to new and existing end users

Identify potential training gaps/issues and work with other members of the training team to resolve

Ensure availability of necessary training materials

Monitor student enrollment and manage attendance in training classes

Provide customer support on beginning and some intermediate class content

Facilitate successful and effective Electronic Medical Records utilization by surgeons and surgical services by linking surgical knowledge and processes with technical system understanding. Advise staff on implementation of system changes and day-to-day system maintenance and then assure that appropriate training and protocols are provided to Surgery end-users. Responsible for system troubleshooting, data processing, and analysis of OR data for OR Governance to help develop work plans for the Departmentof Surgical Services.

Identify functionality issues within EPIC; work with other members of the training team to resolve, then test solutions

Ensure the Department of Surgical Service has the most current EPIC system updates

Provide new employee orientation to EPIC and ongoing “elbow to elbow” support as needed to existing staff

Identify training gaps/issues and ensure availability of necessary training materials

Responsible for data processing, troubleshooting, and analysis of OR Governance team data to help develop work plans for the department of surgical service

Track monthly and other periodic statistical data for the Main OR, Outpatient Surgery, Endoscopy Procedure Rooms, and Infusions Services

Report data and explain analysis at meetings of the OR Director, OPS Manager, Chief of Surgery, and Chief ofAnesthesia

Monthly reports including:

Infection Control

Anesthesia and SWSA Finance

Surgery, Outpatient Surgery, Infusion Services, and Procedure Rooms

Troubleshoot IS issues in real time for clinical staff

Effectively monitor data for errors and/or missing information

Contact this candidate