SUMMARY OF QUALIFICATIONS

Outstanding time management and multitasking skills with focus on priority targets: maintained a 100% course load at university, successfully planned 3 events as a Marketing Director for the Armenian Student Association, competed in and won an interhouse soccer tournament at the University of Toronto when working full-time in 2021.

Resourceful team player who can proficiently work with others to achieve a common goal, proven by the successful completion of 12 total team projects while working at Creative Jar Consulting and the Armenian Student Association

Strong technical background, with experience in working with software applications, processes and programming languages including Tableau, HTML and Microsoft Visual Basic

Excellent verbal and written communication skills, and presentation skills in three languages: proven track record of successfully resolving customer concerns while working with a diverse clientele

EDUCATIONAL BACKGROUND AND CERTIFICATION

University of Toronto Sep 2018- Aug 2022

Bachelor of Business Administration – Specializing in Marketing

Google Analytics Certificate Expected- Dec 2022

Microsoft SQL Certification Expected- Dec 2022

PROFESSIONAL WORK EXPERIENCE

Front Desk/ Business Development Representative, Good Life Fitness Nov 2021 – Ongoing

Reviewed customer feedback and suggested how to improve processes and service levels.

Exceeded sales targets of outbound leads for 4 months in a row.

Acquired 9 new members through cold calling, lead follow-up, personal networking, and relationship development.

Generated customized sales quotes and demonstrated products to at least 4 different clients per day.

IT Advisory Services, Creative Jar Consulting May 2020 – Oct 2021

Assisted 13 SMBs with digital strategic initiatives, enabling them to engage with customers through different channels

Provided professional IT services and technical support to 13 small to mid-size businesses across North America

Conducted risk assessments for 7 clients facing security issues and implemented controls to prevent security breaches

Created Digital Roadmaps and integrated mobile design, social media, eCommerce features into websites

Provided clients with Business Intelligence and Analytics through Google Analytics, QlikView and QlikSense

Sales Associate, Bentley Leathers Inc. Aug 2018 – April 2020

Assisted more than 500 customers in finding or selecting items providing recommendations, resulting in $30,000 of additional revenue for the company.

Achieved an outstanding above 200% of sales goals for 2 consecutive months and was recognized as an employee of the month.

Supported Armenian and Russian speaking customers and managed to sell high-end luggage items by building trust.

Call centre representative, KGS Research Sept 2015 – Dec 2017

Made 200+ outbound calls conducting 15–30-minute surveys with participants per day.

Conducted 19 surveys a day, which exceeded daily quota (5); that landed me the promotion to working from home.

Memorized all the company’s scripts and practices to maximise effectiveness on calls.

Trained 24 new hires on company software and resource management and ensured their success in the probationary period.

Extracurricular Positions and Personal Achievements

Marketing Representative/ Events Planner, Armenian Student Association (University of Toronto) 2019-2022

Gauss Contest Math Award, Centre of Education in Mathematics and Computing (University of Waterloo) 2014

Captain of Tournament Winning Team, Interhouse Competitive Soccer League (University of Toronto) 2019

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