Customer Support Service

Pompano Beach, United States ***** 954-***-**** ads1cm@r.postjobfree.com

VANESSA SILVA

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. PROFESSIONAL

SUMMARY

SKILLS Managing Employee

Relations

●

Issue and Conflict

Resolution

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Scheduling and

Coordinating

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Managing Files and

Records

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● Managing Appointments

● Business Analysis

● Customer Service

MANAGER 09/2021 to Current

WV Renovations, Pompano Beach, Florida

AIRBNB HOST 11/2019 to Current

Airbnb, Pompano Beach, Florida

AUTHORIZED DEALER 07/2003 to 10/2019

Xfinity Comcast, Pompano Beach, Florida

WORK HISTORY

● Provided clerical support, addressing routine and special requirements.

● Interacted with customers by phone, email or in-person to provide information. Coordinated procurement of project plans and specifications and routed data to construction management team.

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● Managed accounting invoices and billings, balanced accounts and created financial reports. Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.

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Completed detailed assessments, effectively implementing comprehensive home consultation process.

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Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs and upgrades.

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Greeted and assisted guests by gathering information pertaining to reservations or requests.

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● Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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● Updated account information to maintain customer records.

● Answered customer telephone calls promptly to avoid on-hold wait times. Universidade Federal De Goiás, Goiania, Brazil

Bachelor of Arts, Marketing

EDUCATION

Portuguese

Native or Bilingual

Spanish

Full Professional

LANGUAGES

WVRENOVATIONS.C WV Renovations is a trusted family-owned home remodeling company. OM

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