Clerk Receptionist Concierge
Resume:
The Personal And Professional Resume Of
Jessyl A. Woods
Fort Worth, TX 76112
Home: 817-***-****
Objective: To obtain a long-term position with career opportunities and advancement.
Substitute Clerk - 8/2019 to Present
Fort Worth Independent School District
100 N. University Drive
Fort Worth, TX
Duties and Accomplishments
Substitute for clerical staff and responsible for providing clerical and administrative assistance to different schools in the District.
Equal Opportunity Specialist (Retired July 1, 2007)
US Department of Housing and Urban Development
Office of Fair Housing and Equal Opportunity
Fort Worth, TX
Duties and Accomplishments
Analyze content and materials of new complaints. I am responsible for intake/assessing, investigating, conciliating and/or resolving complex, highly sensitive and difficult allegations of discrimination related to housing.
I have conducted systemic housing discrimination complaint investigations and I am responsible for interviewing complainants and witnesses to obtain evidence relevant to the allegation of discrimination. I also contact respondents to serve charges, explain respondent's rights and obligations under the law and conduct interviews to obtain evidence. I interview recipient officials, representatives, citizen groups, and others to obtain relevant information.
I am responsible for preparing final investigative reports, performing critical analyses of evidence and make findings and recommendations. Additionally, I draft letters of determination for the Director's signature.
Independently read, reviewed, comprehended, and analyzed the sections of the code of federal regulations particularly 24 C.F.R. Parts 100, 103, and 104 that details the Civil Rights Related Program Requirement and the fair housing requirements;
Served on the FHIP Technical Evaluation Panel for Education and Outreach to review applications and rate proposals to grant awards under the Super NOFA and its general section;
Communicated Fair Housing policies to both internal and external clients through memorandum, letters, telephone inquiry forms, and/or through oral communication; Developed an exceptional level of rapport and cooperation with the internal and external clients;
Utilized resources in conducting research and responded to questions directed to Fair Housing and Equal Opportunity employees, recipients, and other HUD program staff; accurately documented verbal responses on appropriate HUD forms;
Independently organized work assignments according to procedures and developed policy guidance, as well as monitored and evaluated program performance;
Developed program and technical policies, procedures and standards relating to processing, control, review of applications, funding and reporting;
Contacted the appropriate FHEO or other HUD program officials while reviewing and analyzing various issuances;
Established a professional working relationship with FEMA and HUD program offices; Assisted in the Secretary of HUD’s initiated efforts in assisting FEMA in local Texas cities during the Texas disasters and volunteered in manning the hotlines and processing information during the major Katrina disaster.
Demonstrated a high level of diplomacy during negotiation to resolve civil rights and fair housing issues.
EO Assistant
US Department of Housing and Urban Development
Office of Fair Housing and Equal Opportunity
Fort Worth, TX
Duties and Accomplishments
Identify information that requires immediate attention and work with appropriate staff to ensure that action is completed in a timely manner;
Successfully balance multiple tasks and projects and produce an exceptional quantity of high-quality work;
Responsible for assisting Equal Opportunity Specialist in investigating complaints within a 5 state region;
Provided accurate technical guidance and assistance to other staff members on word processing operations including the more complex functions;
Distributed, tracked, and followed up diligently on correspondences, allowing the director and staff to meet significant deadlines to avoid serious problems;
Completed time and attendance for all Division staff and routinely for other FHEO staff in a timely manner and without errors, based on careful tracking of staff attendance and leave;
Established and maintained files to ensure easy access by all Division staff;
Collected, gathered, and analyzed data for different reports;
Assisted staff in preparing training material including preparation for final material for sessions;
Effectively operated computer software applications, such as the Microsoft Office Suite, including Word, Excel, Publisher, and PowerPoint;
Successfully worked with all levels of management.
Successfully wrote, designed and maintained the first computer tracking system used in monitoring Program Operations Affirmative Fair Housing Marketing Plans in the Program Operations Branch.
I have volunteered and worked with FEMA in the Katrina recovery process and also with the Texas disasters in 2007.
I am a certified mediator with Dispute Resolution Services in the areas of Civil, Family and Child Protective Services.
Clerk Typist
US Department of Housing and Urban Development
Office of Fair Housing and Equal Opportunity
Fort Worth, TX
Duties and Accomplishments
Answered multi-line telephone system and scheduled appointment;
Established, organized, and maintained files;
Entered organized files and data into computer system using Microsoft products;
Typed reports, letters, abstracts, forms and memorandas;
Independently prepared responses to general correspondence;
Controlled the follow-up on correspondence;
Successfully typed longhand drafts into final form;
Photocopied, faxed and scanned documents;
Initiated and ordered office supplies;
Collected, opened, logged, and distributed mail; and
Arranged meetings.
Professional Organization Affiliations
Historian
Blacks In Government – North Texas Chapter
Fort Worth, TX
Women’s Division
Metropolitan Black Chamber of Commerce
Fort Worth, TX
Vice President
American Federation of
Government Employees – Local 3320
Fort Worth, TX
Tarrant County Association of Mediators (TCAM)
Educational Background
Paul L. Dunbar High School Graduate 1970
Fort Worth, TX
Prairie View A&M College
Prairie View, TX
Tarleton State College
Stephenville, TX
University of Southern California
Los Angeles, CA
Other Specialties:
Hospitality Chairperson
Retired after 32 years of Federal Service.
References will be furnished upon request
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