Service Representative Line Worker

KA

OBJECTIVE

Loyal, Motivated, Bubbly Supervisor with a never ending craving for knowledge and an ability to connect with people unlike anything you’ve ever seen. I have an incredible gift of reading, relating and connecting with most individuals I come across, making any team with me a force to be reckoned with. I firmly believe the right leadership makes the difference in a team. My management style is very Mom-esque, who doesn’t thrive to do better for their Mama?

SKILLS

*Supervisor

*Lean Manufacturing

*5S

*Kaizan

*DDI Leadership

*Machanically Inclined

*5-Why and 8D Problem Solving

*Infinity and Quality Control Experience

*Great under pressure

*Blow Molding & Manufacturing

*Fork & Clamp Truck Certified

*Sustainability

* First Responder and CPR certified

KENDRA ACKERMAN

PRODUCTION SUPERVISOR

EXPERIENCE

PRODUCTION SUPERVISOR • GRAHAM PACKAGING COMPANY •FEBRUARY 2019 – TO – PRESENT

*Manage shift of 20 employees

*Oversee production and quality of product

*Issue quarterly and annual performance reviews

*Issue reprimands and mediate issues

*Audit production, down time, yield loss, performance, SOC, infinity and quality data

*Track production reports, upload production, manage 24-hour production paperwork, upload to SAP

*Member of safety committee, sustainability team, 5S champion, first responder, Co-Captain of company Employee Engagement Team, Member of the Plants interview committee assisting in hiring of all new employees, Member of several kaizen and Continuous improvement Projects

* Responsible for turning around lowest performance shifts and bringing them to sustainable level as the highest performing shift in both Production and Maintenance Reliability not once but TWO separate occasions.

SHIFT LEAD/BACKUP SUPERVISOR •GRAHAM PACKAGING COMPANY •JULY 2018 – TO – FEBRUARY 2019

*Cover supervisors shifts when acting supervisor is on leave or vacation

*perform daily audits of components, operators 24 hour sheets, quality checks and SOCs

*manage production shift of around 15 team members

use programs such as SAP to complete shift paperwork and track production numbers

*monitor and maintain 5S of production floor

* attend Tier 1 and 2 Meetings to understand and communicate production needs.

BLOWMOLD TECH II • GRAHAM PACKAGING COMPANY

•APRIL 2016 – TO – JULY 2018

*Run and maintain a blow mold machine including and up to blending room equipment and any downstream equipment to produce good quality and good quantity of product and packaged for customer.

*Perform quality checks hourly and train new employees

BLOWMOLD TECH I • SUN PRODUCTS

•APRIL 2015 – TO – MARCH 2016

*Maintain a line of multiple machines make adjustments to the process of molding machine perform hourly quality checks and keep the line clean

ASSEMBLY LINE WORKER • CORVAC COMPOSITES

•AUGUST 2011 – TO – APRIL 2015

*Work in a fast paced environment to assemble engine undercovers and other automobile components in an acceptable time to make production and meet all quality standards

CUSTOMER SERVICE REPRESENTATIVE • AFNI

•NOVEMBER 2013 – TO – NOVEMBER 2014

*Handle, correct and manage customers’ accounts.

*Navigate through several notes and statements to make adjustments to bills and accounts

*Maintain Customer satisfactory level reflected by randomly selected surveys sent to customers after our interaction

*De-escalate customers and resolve conflicts while ensuring the customer didn’t leave the company and the cost was worth the efforts from a business standpoint for the Company.

EDUCATION

COMPREHENSIVE HIGHSCHOOL DIPLOMA • MAY 2008 • BUTLER COUNTY HIGH SCHOOL

3.5 GPA

Computer Networking Elective Classes

Keyboarding and Microsoft Office I and II taken as electives as well

• CURRENTLY WORKING ON OBTAINING AN BACHELORS IN BUSINESS

VOLUNTEER EXPERIENCE OR LEADERSHIP

* Co-Founder of Graham Packaging Company’s Toys for Tots affiliation

* DDI Leadership

* Founder of the Graham Packaging Company’s Team in the Out of the Darkness walk and fundraiser

* Member of the Sustainability team

* Member of the Employee Engagement team

* Safety Committee

* First Responder and CPR certified

* Class of 2023 Leadership BG

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