Customer Service Development Business
Resume:
Raul Parrado
Sales and Operations Professional
Sales and Business Operations Senior Professional with proven success in steering profitable operations in diverse, highly regulated industries. Simplifies complex processes, builds right-skilled teams, and drives revenue in all posts handled. Nurtures healthy supplier partnerships and ensures clients’ expectations are always exceeded. Undaunted by challenging initiatives, driven by quality, leads highly motivated teams, and known for sincerity and being a pleasure to work with.
\KEY CAREER HIGHLIGHTS
Adept in growing businesses and securing a steady inflow of leads. Grew Western Pacific Realty’s revenue to $39k within 9 months and Road to Recovery’s annual income to $4.4 million in 4 years. Uses various lead generation tactics such as online marketing, partnerships with feeder organizations, collaborations with freelancers, and harnessing advantages of software to tap and nurture leads.
Capable of managing complex operations in strict and highly regulated environments. Managed 95 employees across 4 care facilities for 17 years.
Vast experience in all facets of business. Founded multiple thriving businesses and oversaw aspects related to sales, marketing, operations and administration, human resources, customer service, and compliance.
CORE COMPETENCIES
Business Strategy Operations Management People Management Leadership
Sales Management Business Analysis Performance Management Vendor Management
New Business Development Business Process Improvement Business Planning Presentation
Sales Strategy Budgeting Customer Relationship Management (CRM) Communication
Sales & Marketing Social Media Marketing Continuous Improvement Stakeholder Management
EXECUTIVE CAREER HISTORY
Western Pacific Realty
Founder and Owner, June 2020 - Present
Established a real estate wholesaling company from the ground up. Involved in all aspects of the business from conceptualization to implementation. Developed and executed the organization’s business goals, marketing approach, and lead generation and sales operations strategy. Ensured that company is compliant to all regulations mandated by the government.
Key Achievements:
Grew company from nothing to one that earns $39k in revenue within 9 months.
Tapped thousands of leads by utilizing PropStream and BatchLeads, effective and real estate-specific lead generation software, which helped the company close 4 deals within 7 months.
Employed direct advertising strategies and leveraged digital marketing techniques to source potential assets and properties.
Orchestrated strategic and profitable alignments with freelancers across multiple states to secure contracts and finalize sales agreements.
Highly praised by homeowners for sincerity and unparalleled customer service.
Santa Monica Pavilion, Golden State Manor, and Le Blue Chateau
(95 employees)
Director of Operations, 2005 – 2018
Directed all operations for assisted living facilities with 372 beds, including a 100-bed dementia care unit. Oversaw all day-to-day financial, legal, marketing, human resources, and resident care operations across four buildings. Ascertains compliance with all federal and state standards and regulations. Over-all in charge of hiring, training, and regular evaluation of 95 employees.
Key Achievements:
Streamlined workstreams and enhanced collaborations across teams, which reduced overtime by 40 hours per month, improved residents’ experience, and increased move-in rate from 2 per month to 5-6 per month. These results were attained by removing redundancies, cross-training staff, and improving marketing strategies.
Played a central role for the facility’s successful application for the Medi-Cal Assisted Living Waiver Program.
Optimized operations, minimized cost, and improved services across all facilities by identifying and deploying best practices and stringently monitoring implementation.
Carefully selected suitable vendors, negotiated win-win contracts, fostered solid relationships, and buy-in and compliance to strategic goals.
Protected residents’ safety by ensuring facilities are compliant with the latest health and safety requirements, staff are up to date on medical training, and teams are ready for any emergency.
Maintained high customer satisfaction ratings by swiftly resolving issues and complaints among residents.
In charge of handling worker’s compensation insurance and other insurance claims.
Road to Recovery
Owner and Director of Operations, 2001 – 2005
Built and steered operations of a recovery home for people dealing with alcohol and drug addictions. Involved in all aspects of the business including marketing, finances, operations, and people management.
Key Achievements:
Grew business from an annual income of $92k in year 1 to $4.4 million in 4 years.
Built brand awareness by marketing the facility and its services to drug and alcohol rehab centers. Built trust and rapport from decision makers and other key personnel such as social workers, psychiatrists, psychologists, nurses, etc.
Developed and expanded relationships with key community groups such as the LA County Department of Mental Health and various drug and alcohol rehab centers.
Helped hundreds or residents recover and transition into law-abiding and productive citizens.
Led onsite and offsite Alcoholics Anonymous and Narcotics Anonymous meetings among residents.
EDUCATION
Electrical Technology, Long Beach City College.
**********@*****.***
Anaheim, CA
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