Shamanda James-Holmes

Permanent: ***** Grove Oaks Blvd. 469-***-****

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To obtain a responsible, challenging, and exciting position with a dependable, growing organization, where my professional skills, knowledge, education, and work experience will have a valuable application. MetroCare Services – Dallas, TX

OCR Case Manager - QMHP (Mar 2021 – Present)

Provide competency restoration services, psychosocial rehabilitation services, and service coordination to individuals who have been found incompetent to stand trial. To also provide transitional services to individuals who have been found competent through both the state hospital and Jail Based Competency Restoration and who’s case have been disposed of. Essential Functions reviews all assigned cases, review all new referrals, i.e., the arrest record, and other criminal justice information related to the case upon receipt, check the Avatar for data concerning the client. Contact prior psychiatric service providers, family members significant others, and or other agencies to obtain information on client's psychiatric history, social functioning, and treatment needs, obtain consents for treatment and for release of information from each client referred or document the client's refusal to sign them. Provide feedback to the psychiatrist, supervisor(s), jail staff, and other MHMR staff and or medical staff as needed. Attends all mandatory meetings, including weekly team meeting with supervisors. Provide competency restoration services, which include mental health and substance abuse treatment services as well as legal education for individuals found Incompetent to Stand Trial. Performance Requirement(s). Provide legal education to the client following NTBHA approved curricula based on the individual needs of the client. Provide supported housing for clients served in the program who lack adequate housing. Provide face to face services a minimum of twice to three times per week for clients served in the program to ensure participation, promote adherence to treatment, and ensure the client's basic needs are being met. Provide substance abuse referrals to clients with substance abuse issues within 21 days of being admitted to the OCR Program. Follow up within 24 hours with a client who misses a scheduled appointment with any MHMR staff person. Provide services in compliance with the Resiliency and Disease Management Service Package requirements, including a plan to maintain housing and utilities for three months, ensure the client is connected with an appropriate provider for medication management, ensure the client is connected with a medical provider, and completion of all appropriate benefits applications. Provide continuity of care to clients completing the program. Provide continuity of care to clients who do not complete the program or who are determined to be incapable of restoration to competency. Ensure that a service encounter happens with a client of the program on the day the client will be released from jail. Check medication logs, pills, etc. a minimum of once per week with each client to ensure medication compliance. Provide transitional services to Individuals, previously in a competency restoration program and who’s case have been disposed of. Provide transportation from jail to housing location or bus station upon release from jail. Complete an RFC med request prior to Individual’s release. Connect individual with an MHMR outpatient clinic as needed. Complete ROIs for client’s family and collaterals. Assist in connecting clients with outside resources as needed.

Objective

Work History

Dallas Behavioral Health – Dallas, TX

Case Manager (Nov 2020 – Mar 2021)

Conducted assessments for adults receiving prevention services, consulted with other professionals regarding treatment of specific patients including physicians, nurses, case managers; Evaluated and addressed individual patients’ needs and concerns, able to work with broad range of age groups, ethnicities, socioeconomic backgrounds, severely mentally ill adults, homeless and dually-diagnosed by providing mental health support to clients and connected them with community resources; Provide treatment goals and objectives, referrals, monitoring and crisis intervention on new admissions; Provide individual, marriage, family and group counseling; Provide continual services throughout inpatient stay; Actively participate in discharge planning upon discharge and meet with consumer within 5 days of discharge into the community; Identify and assist consumers in obtaining entitlements by providing referrals, advocacy and negotiation.

Willis Knighton Rehab/Behavioral Center – Shreveport, LA Intern (Jan 2019 – Apr 2019) (40 hours/week)

Worked closely with social workers on Behavioral Floor at a fast pace due to hospital’s atmosphere and need for patient beds; Conducted assessments for adults receiving prevention services, consulted with other professionals regarding treatment of specific patients including physicians, nurses, case managers; Evaluated and addressed individual patients’ needs and concerns, able to work with broad range of age groups, ethnicities, socioeconomic backgrounds, severely mentally ill adults, homeless and dually- diagnosed by providing mental health support to clients and connected them with community resources. Willis Knighton Medical Center – Shreveport, LA

Intern (Sep 2019 – Dec 2019) (40 hours/week)

Worked closely with medical social workers completing psychological assessments, developed discharge plans, arranged home care services, provided appropriate referrals, offered support groups and advocated for patients and their families; After performing comprehensive assessments of patient's support needs, worked with patient's family, support system and other health service providers to coordinate an individualized discharge plan for in-home medical equipment, transportation, meal plans, counseling, or other follow-up treatments, worked with a broad range of age groups, ethnicities and socioeconomic backgrounds; Followed up with clients to ensure that their situations had improved. Caddo Parish Sheriff’s Office - Shreveport, LA

Crime Analyst (Dec 1995 – Sep 2019) (40 hours//week) Provided information used to assist operations personnel (patrol/investigative deputies) to identify and analyze patterns and trends of crime and disorder; Devised solutions to crime problems and formulated crime prevention strategies; Prepared weekly/monthly reports using Excel; Responsible for the data entry of information from investigation reports and related documents into an automated police records system

(New World System); Collect money from customers for reports; Provided fingerprint services, issued ABO and Gun Permit Cards; Retrieved information and files; Responded to requests via email, fax or calls; Provided outside agencies with various reports and information after determining if information could be released; Assisted in initiating Caddo Parish Sheriff’s Office certification in LIBERS in 2003 and initiating the ArkLaTex Intelligence Meeting for Caddo Parish Sheriff’s office 2011 – 2012 Caddo Parish Registrar of Voters Shreveport, LA

Clerk III (Jan 1994 – Dec 1995) (40 hours/week)

Assisted in-office customers with voter registration; Assisted with the facilitation of Voter Registration Drives for various locations; Data entry of voter applicants’ information, filing and answered incoming departmental calls; Prepare and maintain files, reports and records. Caddo Parish Sheriff’s Office Sheriff’s Office

Student Worker (Crime Analysis) (Aug 1991 – Aug 1993) (20 hours/week) Operated computer terminal and other office machines; Answered multi-line phones and transferred calls to appropriate person or department; Data entries of information for reports, researched department information, filed documents and made copies.

Volunteer

Magnolia State Peace Officer Association – Shreveport, LA Volunteer (Sep 2011 - present)

Community based organization established to bridge the gap between community and law enforcement personnel, by volunteering off-duty time to service those in need; Build relationships with communities by organizing litter and trash clean-ups, school supply drives, donate care bags to cancer patients, assisted families in need with finances, food, clothing and support, and assisted in raising funds in awareness of Sickle Cell patients. (These services are provided by funds individually donated by each member). Randal T. Moore Center – Shreveport, LA

Volunteer (Aug 2006 – Dec 2009)

Pick up debris, plant flowers, setup, cleanup, monitor games and activities, answer multi-line phone; Data entries of requests to use the center, file documents and make copies; Spoke with senior citizens to make sure they were comfortable while outside working gardens. LSU - Baton Rouge, LA - MSW – Master of Clinical Social Work (Graduated Cum Laude) Dec 2019 Wiley College - Marshall, TX - BBA - Organizational Management (Graduated cum laude) May 2006 Southern University - Shreveport, LA - AS - Business Management (Graduated cum laude) May 2003 Data Analysis Social Work

Interpersonal Skills. Social Services

Communication Community Organizations

Collaboration. Phone Etiquette

Problem Solving Relationship Building

Leadership Caregiving

Time Management Microsoft Office

Self-motivation Conflict Resolution

Adaptability Teamwork

Ability to Work Under Pressure

Licensed Chemical Dependency Counselor (in process) Certified Social Worker (2019)

National Institutes of Health (NIH) (2017)

Department of Homeland Security Tripwire Workshop (2014) Diploma of Conferment for Fusion Liaison Officer (2013-2019) Education

Certifications

Volunteer History

Skills

Certification for LLETS Inquiry (2013 – 2019)

Post Basic Training Academy - Caddo Parish Sheriff’s Office (2011) Dean Lists and Phi Betta Kappa

Honors

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