Customer Service Representative

AMANDI FERREIRA

********.******@*****.*** 504-***-**** Rex, GA 30273

Summary

Confident, upbeat customer support professional with more than 5 years of client-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Enthusiastic client services professional with strong background directly interfacing with industry customers. Dependable achiever committed to holding the highest ethical standards and maintaining customer trust with strong ability to multi-task, prioritize, and manage time effectively.

Skills

Customer Service

Multitasking and Prioritization

Calm and Professional Under Pressure

Understanding Customer Needs

Verbal and Written Communication

Inbound and Outbound Calling

Detailed Oriented

Call Center Operations

Microsoft Office Expertise

Credit Card Payment Processing

40 wpm Typing Speed

Schedule Mastery

Help Desk Support

Technical Troubleshooting

Application Installations

Attention to Detail

MS Office Proficiency

Experience

Medivolve Carlsbad, CA

Customer Service Representative

6/2021 - 07/2022

Demonstrated excellent communication skills in resolving product and consumer complaints.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Securitas Security Services USA San Marcos, CA

Receptionist Administrator

10/2019 - 01/2022

Handled diverse needs for clients in-person, by phone or through email.

Welcomed visitors and customers by greeting and answering or directing inquiries.

Contracted with vendors and liaised with building management to schedule office equipment or facility repairs.

World War II Museum New Orleans, LA

Front Desk Associate

07/2018 - 08/2019

Managed guest check-in and check-out procedures, reservations and payments.

Handled payment processing and provided customers with receipts and proper bills and change.

Managed customer complaints and rectified issues to complete satisfaction.

Delivered friendly and knowledgeable support to current and prospective customers.

Welcomed large volume of guests and improved overall customer service.

AMC Theatres Metairie, LA

Customer Service Associate

04/2016 - 02/2018

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Trained new hires on products and services, best practices and protocols to reduce process gaps.

Followed policies and procedures to meet or exceed established performance requirements.

Education and Training

Medcerts

CompTIA A+ And Network+ in IT Technician

Expected in 11/2022

Delgado Community College New Orleans, LA

Associate of Arts in Psychology in process

Expected completion 2023

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