Entry Clerk Customer Service

Joseph Commisso

phone: 585-***-****

Email: ************@*****.***

Summary of Qualifications

I am an accomplished, dedicated, and experienced customer service representative with over 30 years of experience in corporate inventory management, warehousing and transportation. I have professional capabilities to maintain strong internal and external customer relationships and have a long-standing reputation for being responsive, personable, reliable, approachable and resourceful, while being a sought after trusted advisor with strong business acumen.

Key Skills and Competencies

Ability to establish and maintain strong internal/external customer relationships

Proven ability to contribute to operating cost savings and profitability

Recognized as an advocate for co-workers

Recognized by Management and co-workers as an employee with an exceptional work ethic

Ability to recognize problems and implement solutions

Recognized as a team player with a high degree of initiative, effective communication, and going above and beyond to accomplish work tasks

Employment History:

Reynolds Brands 12/87 – Present

See below for specifics

Inside Sales Support Role 06/20- present

Job Summary/Key Functions:

Promote Reynolds Consumer Brands to our customers by product knowledge and performing selling activities

Outbound marketing to promote Reynolds and to increase awareness of the customer needs

Warm and Cold calling to new and existing customers to provide product availability and product knowledge

Work with field sales and marketing group to identify and develop strategies, which support new and/or existing sales opportunities

Work to build and coordinate relationships with customer representatives

Achieve target profit margins and new account goals as established by management

Sr. Customer Account Manager 05/01-present

Job Summary/Key Functions: Efficiently and effectively manage strategic customer accounts, including but not limited to, Kroger, Walgreen’s, Big Lots, C&S, and SuperValu. Manage ordering, shipment tracking, and inventory levels to ensure orders filled and delivered on time in SAP. Collaborate with customer buyers, sales reps, warehouse coordinators, marketing and forecasting groups to ensure ample stock and transportation to fulfill customer demands. Facilitate strategic account meetings with customers and sales reps; daily communication with manufacturing supervisors, production schedulers, and sales managers, to resolve potential inventory issues proactively; identify, analyze and present opportunities to management to enhance account processes and improve costs. Mentor and train newly hired account representatives.

Reynolds Brands

Sr. Customer Acct Manager 10/01-12/14

Job Summary/Key Functions: Efficiently and effectively managed strategic customer accounts including, but not limited to, Lowe’s, CVS, C&S Distributors, Dollar Tree, Dollar General, Office Depot, and Target. Managed ordering, shipment tracking, and inventory levels to ensure orders filled and delivered on time in SAP. Collaborated with customer sales reps, as well as warehouse and forecasting groups to ensure ample stock and transportation to fulfill customer demands. Facilitated strategic account meetings with customers and sales reps; had daily communication with manufacturing supervisors, production schedulers, and sales managers, to identify and resolve potential inventory issues proactively. Identified, analyzed and presented opportunities to management to enhance account processes and reduce costs. Mentored and trained newly hired account representatives.

Major accomplishments: Worked closely with marketing group and sales group to help implement the Jaguar direct shipping process, (shipping direct from Mexico using Third Party billing); chosen by management to participate on the PIC/Consumer Team improvement project; chosen by management and co-workers to serve the position of Team Coordinator of the Consumer team which included responsibilities such as team mentor/trainer and liaison between management and team. Key contributor in implementing the Lowe’s pickup program in 2004; member of the Vision Quest steering committee in customer service; chosen by management to train on LEAN management principles at our Jacksonville, Ill warehouse.

Reynolds Brands

National Accounts Administrator/Order Entry Clerk 2/99-9/01

Job Summary/Key Functions: Processed customer orders in Walmarts’ Retail-Link system, analyzed and corrected traffic and transportation issues; entered customer orders, distributed EDI reports, and answered customer service hotline.

Reynolds Brands

Transportation Coordinator 6/98-2/99

Job Summary/Key Functions: Worked with various carriers on late loads; Helped planners secure carriers for loads; Conducted transportation meetings with customer service group and printed reports on late loads remaining at warehouse.

Reynolds Brands

Distribution Clerk 6/93-5/98

Warehouse loader 7/88-5/93

Manufacturing-OPS Dept 12/87-6/88

Education

Rochester Institute of Technology, Rochester, NY

Bachelor’s Degree: Logistics and Transportation/Management, May 2002

Finger Lakes Community College, Canandaigua, NY

Associates Degree: Business Management, May 1992

Finger Lakes Area Vocational Center, Flint, NY

Certificate: Data Processing, June 1987

Technical Skills & Training

Hardware/Software: MS Office Suite, SAP, BW, BEX. Microsoft Power BI, TMS

Seminars: Customer Satisfaction; Stress Management; Time Management Tactics for Working Smarter; Diversity in the Workplace; Conflict in the Workplace; Communication in the Workplace; Boosting Productivity;

Training: Facilitation; Effective Meeting; LEAN; APICS I & II,

Contact this candidate