Data Entry Customer Service

SUMMARY

SKILLS

Shuntee' Copeland

********@*****.*** 706-***-****

**** *********** ** *** **, Lagrange, GA 30241

Seasoned team leader familiar with warehouse shipping and receiving needs. Successful record working with carriers and other vendors to plan efficient strategies and control costs. Well-versed in shipment inspection, inventory management and document processing. Detail-oriented Shipping professional skilled in coordinating shipping and receiving duties using organizational and problem-solving abilities. Accustomed to successfully managing high-volume work with little oversight, including examining shipments and facilitating vendor resolutions. Excellent document management and deadline monitoring skills. Skilled in planning practical routes and selecting advantageous shipping methods. Excellent coordination and communication skills used to develop positive professional relationships with carriers.

Detail-oriented Driver Coordinator with four years of experience and excellent coordination skills. Highly organized and skilled in data entry.Bringing aptitude for driving productivity and comprehensive understanding of professional shipment lifecycle. Trained driver coordinator with three years in transportation Seeking employment with growing company.

Documentation and reporting

Materials transport

Safety and compliance

Shipping and receiving

Carrier relations

Package preparation

Quality assurance

Shipping coordination

Data management

Valid GA driver's license

Safe driver

Basic math skills

HAZMAT training

Customer-service focused

Results-driven

First aid certified

Customer service-oriented

Safety-oriented

Adaptable

Natural leader

Packing and scanning orders

Flexible schedule

Inventory control procedures

Manufacturing and warehouse procedures

Safety-conscious

Inventory tracking

Safety Orientation training

Exceptional problem solver

Determined

Current CDL license passenger

Lifts up to 80 pounds

Strong communication skills

Motivated self-starter

Multi-tasker

Fluent English

Results-oriented

EXPERIENCE

Manufacturing background

Driver Coordinator

Walmart Lagrange, GA March 2016 - September 2019 Maintained workplace safety by involving myself in order to maximize engagement and team morale.

Served as point of contact for customers and staff on subjects including delivery time, and number of loads by applying customer service and interpersonal skills. Delivered feature upgrades quickly and effectively to improve customer satisfaction. Interacted pleasantly with customers and warmly greeted patrons upon entrance to the transportation office.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Answered incoming phone calls and directed callers to appropriate personnel. Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.

Researched and compiled information for payroll reports. Responded to customer messages, delivered accurate information and offered assistance in solving drivers issues.

Responded promptly to customer requests and delivered update deliveries. Lab Clerk

West Georgia Hospital Lagrange, GA March 2015 - September 2015 Interviewed patients to collect medical information and insurance details. Observed strict HIPAA guidelines at all times according to company policy. Straightened up the waiting room so that it remained neat and organized. Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.

Answered multi-line phone system and directed callers to requested personnel and departments.

Pleasantly greeted each patient and offered the desk sheet for easy sign-in. Took messages from physician office and promptly relayed to appropriate staff. Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.

Quality Control Team Leader

Kyungshinlear West Point, GA May 2012 - December 2013 Participated in technical trainings and workshops to improve skills set and boost overall knowledge.

Implemented quality control objectives, actions and procedures to resolve production issues, optimize product reliability.

Conducted daily audits and reported findings to suprevisor and manager. Trained temporary help in proper equipment use and product testing procedures. EDUCATION AND TRAINING

Analyzed accuracy of production, testing equipment and engineering drawings to formulate corrective action plans.

Analyzed issues and recommended corrective actions to improve final results. Upheld regulations for safe operating procedures and clean area mandates. Collaborated closely with supervisor to promote team-oriented approach in daily activities. Performed quality control inspections at customer sites to determine alignment with safety regulations.

Supervised invoice creation and submission to enable prompt and efficient customer billing. Transported materials from conveyor for quality assessment and processing. Assisted supervisor by coaching and training new employees. Stocked office supplies and materials, placing new orders for low running inventory. Responded quickly to customer inquiries, asking questions to better understand needs. Shipping and Receiving Team Leader

Kyungshinlear West Point, GA October 2009 - May 2012 Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.

Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.

Directed materials routing by preparing accurate shipping orders and bills of lading. Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.

Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.

Organized storage areas to maximize efficiency of materials movements and minimize labor required.

Rectified problems such as damages and shortages by collaborating directly with vendor representatives.

Performed inspections of shipment contents, verifying accuracy against invoices and manifests. Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.

Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.

Maintained productivity goals by organizing and transferring incoming shipments using forklift and pallet jack.

Prepared shipments for postage through careful packing, sealing and labeling of materials. Operated lift and hand trucks to transfer materials to and from target areas. High School Diploma

Hallie Turner Private School Columbus, GA

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