Customer Service Operator
Resume:
MICHAEL A. DONALDSON
CONTACT
*************@*****.***
, Blue Island, IL 60406 Unite
d States
PROFESSIONAL SUMMARY
Dependable facilitator equipped
for fast-paced work and
changing daily needs. Serves
customers effectively with
attention to detail and
hardworking approach. Seeks
out opportunities to go beyond
basics, improve processes, and
increase customer satisfaction.
SKILLS
Equipment maintenance
Priority management
Customer service
Preventive maintenance
Develop employee
knowledge
Training and development
Supervisory skills
EXPERIENCE
LAWN CARE BUSINESS OWNER Apr 2021 Current
Distinct Lawn Care and Snow Removal, LLC, Blue Island, IL United States
Collected and removed litter such as leaves and trash from the customer's lawn and landscaping.
Trimmed hedges, trees and bushes using smooth and efficient pruning techniques.
Safely used equipment such as mowers, tractors and leaf blowers to carry out quality landscaping work.
Maintained and repaired tools and equipment to avoid downtime and delays in finishing customer work.
Performed groundskeeping and building maintenance duties. Removed clippings and debris from sidewalks and driveways to keep elements clean.
Reviewed activities regularly to identify opportunities for improvement.
Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention. Cut back overgrowth and created designs with skill in pruning and design.
COMBINED RAIL OPERATOR Aug 2002 May 2021
Chicago Transit Authority, Chicago, Illinois
Flagger- Assisted with flagging for workmen on or the near the tracks by flagging down the train operators for smooth operations. Customer Assistant- Assisted passengers with train fares, fare disputes and traveling directions.
Train operator- Operated trains on the Red line, Blue line and Green line. Assisted passengers with directions by using a map. Troubled the train to ensure proper opening and closing the doors by cutting out doors as necessary or using certain by-passes to order to make service. Cutting out calibers to ensure proper train stoppage Learned and complied with all local and Federal Railroad Administration rules and regulations for safety and operations. Operated engines correctly to couple and uncouple cars and complete switching.
Completed basic repairs and maintenance activities based on identified problems and expected replacement needs. Communicated hand, radio, and lantern signals to crew members for efficient movement of engines and trains.
Finished all tasks and job duties, adhering to deadlines to avoid delays.
Participated in seminars and additional training to expand M
D
knowledge and skills.
Completed engine and train inspections every time a train was available to verify proper operation when time was permitted. Operated switches via controls or manually and performed steps necessary to restore effective and safe movement by troubleshooting problem conditions.
Inspected railroad track to identify installation and repairs for internal team to perform and communicated major issues to management.
Conveyed information about arrivals, departures, delays, and other activities to passengers.
SUPERVISOR Jun 1995 Aug 2002
Osco Drug, Blue Island, IL United States
Created culture of continuous improvement to inspire employees to take action to solve problems.
Stocking and ordering products for various sections of the store. Opening and closing the store.
cashiering and counting down banks.
Assisted in pharmacy area to help get prescriptions to waiting customers.
Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals. Facilitated completion of stock locator audits and related processes to keep track of merchandise.
Assisted with incoming orders in receiving area and filing invoices. Assisted with keeping the receiving area in tact.
EDUCATION
HIGH SCHOOL DIPLOMA - GENERAL STUDIES Jun 1993
Roberto Clemente High School, Chicago, Illinois United States Member, Basketball team.
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